Solar energy - Feed-in Tariff payment delays - your experiences?

EricMears

SalsaDanca said:

EricMears said:

tarves57 said:

Further to my previous post, I finally got through to SSE who said although I gave a reading in November, there was a problem on my account in that there had been no physical reading of the meter for two years, so I could either make an appointment for a meter reader or email her a photo of my meter, which is what I did.  Here's hoping.....

Wonderful customer service from SSE (NOT !)

Why on Earth didn't they tell you that without prompting in Nov ?
Indeed,  since it's their  responsibility to arrange verification visits,  why didn't they do that ?

I had an email from SSE today saying that they couldn't process this quarter's FIT payment and asked me to submit a photo of the meter, so it looks like they're being more proactive about it now.

At least they contacted you and asked for a photo.  AIUI,  'tarves57' was left wondering why they hadn't paid and only found out they wanted a photo after making further enquiries about the missing payment.

tarves57

EricMears said:

SalsaDanca said:

I had an email from SSE today saying that they couldn't process this quarter's FIT payment and asked me to submit a photo of the meter, so it looks like they're being more proactive about it now.

At least they contacted you and asked for a photo.  AIUI,  'tarves57' was left wondering why they hadn't paid and only found out they wanted a photo after making further enquiries about the missing payment.

Also, still haven't been paid yet.....

Exiled_Tyke

Does anyone else have views on E.on's new set up. I'm not impressed! 

1. There was no warning of the change so the notification to set up a new account looked like a scam. 
2. The website is set up (like the previous one but worse) for energy consuming customers not FIT.  Whilst 'bills' are available the table of production values have gone. 
3. Timings for readings have changed. This is minor but I can no longer readily compare year against year. 
4. Worst of the lot. They've always previously paid in a couple of days but are now saying 3-4 weeks. I really hope it's not going to take so long. 

phsci

I submitted my quarterly meter reading to E.ON Next for the first time on Tuesday1st March; the payment was made directly into my current account on Friday 4th March.  No complaints from me.  I did have an emailed notification of the proposed change from E.on to E.ON Next a few months ago and also more recently an emailed reminder of the need for a meter reading, confirming the permitted dates window.  My former reading dates were 22 Feb, 22 May etc. so no big change for me.  However, I can now only see "bills" going back 2 years and the table of previous generation seems to have disappeared.

QrizB

Exiled_Tyke said:

Does anyone else have views on E.on's new set up. I'm not impressed!

I'm ex-nPower and E.ON Next's system isn't any worse than theirs was!

pete-20-11

British Gas seems to have forgotten to remind me to submit readings. Just got ten months worth of fit payments in one go. 

paul991

put  a fit reading in with octopus and  got a statement back within 2 hours best service yet 

Rheumatoid

Octopus have upped their game this quarter. Usually around a 6 week wait. Money in account less than 7 days after reading submission this time!

mickyduck55

Exiled_Tyke said:

Does anyone else have views on E.on's new set up. I'm not impressed! 

1. There was no warning of the change so the notification to set up a new account looked like a scam. 
2. The website is set up (like the previous one but worse) for energy consuming customers not FIT.  Whilst 'bills' are available the table of production values have gone. 
3. Timings for readings have changed. This is minor but I can no longer readily compare year against year. 
4. Worst of the lot. They've always previously paid in a couple of days but are now saying 3-4 weeks. I really hope it's not going to take so long. 

4.  E.on next payment within 5 days .. same excellent service I have had from E.on since 2011

Exiled_Tyke

mickyduck55 said:

Exiled_Tyke said:

Does anyone else have views on E.on's new set up. I'm not impressed! 

1. There was no warning of the change so the notification to set up a new account looked like a scam. 
2. The website is set up (like the previous one but worse) for energy consuming customers not FIT.  Whilst 'bills' are available the table of production values have gone. 
3. Timings for readings have changed. This is minor but I can no longer readily compare year against year. 
4. Worst of the lot. They've always previously paid in a couple of days but are now saying 3-4 weeks. I really hope it's not going to take so long. 

4.  E.on next payment within 5 days .. same excellent service I have had from E.on since 2011

Yep. Mine has come through equally promptly. So why are they saying 3-4 weeks?