Solar energy - Feed-in Tariff payment delays - your experiences?

EricMears

tarves57 said:

Further to my previous post, I finally got through to SSE who said although I gave a reading in November, there was a problem on my account in that there had been no physical reading of the meter for two years, so I could either make an appointment for a meter reader or email her a photo of my meter, which is what I did.  Here's hoping.....

Wonderful customer service from SSE (NOT !)

Why on Earth didn't they tell you that without prompting in Nov ?
Indeed,  since it's their  responsibility to arrange verification visits,  why didn't they do that ?

tarves57

EricMears said:

Why on Earth didn't they tell you that without prompting in Nov ?
Indeed,  since it's their  responsibility to arrange verification visits,  why didn't they do that ?

Yes, indeed. Presumably because of the handover to OVO, layoffs, or a huge backlog due to staff working from home, in isolation, etc., which I can understand, but I think it's time all these companies got themselves sorted out. Hopefully the standards at OVO administration will be as good as SSE used to be.

paul991

i was told  a photo of meter is sufficient due  to covid

Bluebell1000

My Bulb payment arrived today 👍

EricMears

paul991 said:

i was told  a photo of meter is sufficient due  to covid

Very likely so - but it was SSE's responsibility to ask for one not their customer's to offer one.

KevinG

KevinG said:

It will be interesting to see how long Bulb take to pay now that they are in special administration. Reading submitted 31st December, 10 days and counting ...

Paid on 17th January, a bit faster than last quarter but still slower than it used to be.

mickyduck55

E-on continue to be excellent.. Reading submitted 14 Jan.. payment in my account 19 Jan..... never had an issue and been with them since 2011. 

jimjames

British Gas seem to be back on track and with the payments being made directly to bank account money was received within a week of the reading being given to them.

ispookie666

Scottish power - been with them for FIT since 2015, 2-3 weeks is the usual turn around time.  

SalsaDanca

EricMears said:

tarves57 said:

Further to my previous post, I finally got through to SSE who said although I gave a reading in November, there was a problem on my account in that there had been no physical reading of the meter for two years, so I could either make an appointment for a meter reader or email her a photo of my meter, which is what I did.  Here's hoping.....

Wonderful customer service from SSE (NOT !)

Why on Earth didn't they tell you that without prompting in Nov ?
Indeed,  since it's their  responsibility to arrange verification visits,  why didn't they do that ?

I had an email from SSE today saying that they couldn't process this quarter's FIT payment and asked me to submit a photo of the meter, so it looks like they're being more proactive about it now.