Nottingham eSaver Plus (issue 2)

ChiefGrasscutter

MarkyMarkD wrote: »

Isn't the point that your opening deposit didn't get to the Nottingham in time, and therefore was returned?

We are talking about subsequent deposits, once the account is open (and funded) before the account was withdrawn from sale.

No.
My initial deposit (for more than the minimum opening amount) had been accepted, cleared and entered up.
It was a subsequent deposit that was returned.

ChiefGrasscutter

10_66 wrote: »

When you're logged on, it should confirm (under "my esavings account", "account information") what the account name is, ie "esaver plus, issue 2).

Ah, Yes indeed.....thanks
My account is declared to be a "Esaver Issue 1(Fixed)" - which was certainly not what I have on my copy paperwork - so someone at the Notts has indeed opened the wrong account type.
That might explain everything - and why the additional deposit was returned.

I've received a secure message back to my raising this issue saying that they are looking into this as a matter of urgency and are treating it as a formal complaint.

10_66

ChiefGrasscutter wrote: »

Ah, Yes indeed.....thanks
My account is declared to be a "Esaver Issue 1(Fixed)" - which was certainly not what I have on my copy paperwork - so someone at the Notts has indeed opened the wrong account type.
That might explain everything - and why the additional deposit was returned.

I've received a secure message back to my raising this issue saying that they are looking into this as a matter of urgency and are treating it as a formal complaint.

Hope they get it sorted for you .

10_66

MarkyMarkD wrote: »

My most recently transfer into the Nottingham account has arrived via FP - on same day - whilst all the earlier transfers took 3 days via BACS...

10_66 wrote: »

Be interesting to know if they're doing FP out now. I did ask them this when I opened the account as their T&Cs say that wef from November transfers in would be complete within 24 hours, but they "didn't know".

Have tried a £1 transfer out, and it's gone by BACS.

MarkyMarkD

ChiefGrasscutter wrote: »

No.
My initial deposit (for more than the minimum opening amount) had been accepted, cleared and entered up.
It was a subsequent deposit that was returned.

Well, that is extremely strange because subsequent deposits are definitely allowed and I have made many.

If you hadn't said that Nottingham had e-mailed telling you that nothing further would be accepted, I would have suggested that maybe you sent the subsequent deposits from a different bank account, in which case under Nottingham's Ts & Cs they will be rejected.

ChiefGrasscutter

MarkyMarkD wrote: »

Well, that is extremely strange because subsequent deposits are definitely allowed and I have made many.

If you hadn't said that Nottingham had e-mailed telling you that nothing further would be accepted, I would have suggested that maybe you sent the subsequent deposits from a different bank account, in which case under Nottingham's Ts & Cs they will be rejected.

See my post 63 above which covers what I pretty sure the Notts have actually done rather than what they should have done - they are currently "investigating" waht has happened.

I'll let you all know the result.

MarkyMarkD

Thanks. I now see what you mean!

bandana999

10_66 wrote: »

Have tried a £1 transfer out, and it's gone by BACS.

Thought I'd try to transfer out £2 to Lloyds TSB - looks like it's gone by faster payments.

04 Nov 11 NOTTINGHAM BS FPI 2.00

10_66

bandana999 wrote: »

Thought I'd try to transfer out £2 to Lloyds TSB - looks like it's gone by faster payments.

04 Nov 11 NOTTINGHAM BS FPI 2.00

My £1 test was sent on 2 November and arrived at Halifax on 3 November.

thenudeone

Yes, payments out of Nottingham accounts seem to appear in the recipient account within 1 day.