fuming

Hollie84

Apparently its automatic when u say its new and i didnt know it stated what it did

chancesare_2

Hollie84 wrote: »

Apparently its automatic when u say its new and i didnt know it stated what it did

It isn't automatic. You select it.

Hollie84

Whats done is done now,i know in future that if i ever sell anything NEW to list as unsealed or seal it myself to save arguments and bad feedback.lesson learned.as for the neg again whats done is done,i rarely take note of peoples feedback when buying and 1 neg out of 100's of good is hardly going to put people off IMO

[Deleted User]

OP - I think if you'd been politer and less abrupt in your response to your buyer's original query, you'd have avoided the neg.

I wouldn't have been impressed as a buyer to receive that response.

As somebody further up the thread said, it's always best as a seller to be uber polite and very professional when dealing with problems that arise, and I'm afraid you simply weren't.

I generally send a message in response to any issues (even if the buyer has sent me a rude/aggressive message) which goes something like this
"Hi John
Thanks for your message and I'm so sorry to hear that you weren't happy with the **** you bought from me. As you will see from my feedback, I am a genuine seller and I do want my customers to be happy with their purchase. Therefore I am more than happy to offer a refund if you'd like to return the item to me. Please let me know if you'd like to do this.
Many thanks and kind regards"

99% of issues are then amicably resolved.
I have 100% feedback and 4.9 DSRs across the board.