fuming

Hollie84

mildred1978 wrote: »

If they're claiming item not as described you're also responsible for the postage both ways. Sorry.

He doesnt want to send it back so his loss but either way after he spoke to me like that he dont deserve a refund

Hollie84

DirtPoorGuy wrote: »

Priceless Computing in Glasgow sell them, If you are buying online you could try somewhere like SVP.

http://www.pcfuel.co.uk/acatalog/CD_DVD_Storage.html

http://www.ebay.co.uk/sch/items/__dvd+case+wraps_W0QQ_dmdZ2?rvr_id=265156771569&clk_rvr_id=265156771569&crlp=6041554837_228459_228459&UA=WVI8&GUID=5394553b1320a0aa17f5cb65ffd04d66&agid=1851449077&tm_kw=dvd+case+wraps&siteid=3&MT_ID=10&tt_encode=raw&keyword=dvd+case+wraps&geo_id=21&ff4=228459_228459

http://www.svp.co.uk/product.php?product=MIRROR-01012

Brilliant thank you

mildred1978

Hollie84 wrote: »

He doesnt want to send it back so his loss but either way after he spoke to me like that he dont deserve a refund

It doesn't work like that! :rotfl:

Hollie84

mildred1978 wrote: »

It doesn't work like that! :rotfl:

O yeah i know it dont, nothing works in the sellers favour on ebay :mad: im just annoyed at how he spoke to me there was no need for it,will see what response i get from ebay but im not holding my breath

the_lunatic_is_in_my_head

big game sellers have tried arguing with ebay about the condition explanations but nothing has changed.

It was acknowledged on the boards along with 'it won't change any time soon', having seen competitor's with feedback such as 'rubbish film' and personally getting customers complaining of the quality on DVDs containing archive footage or TV shows that are 40 years I've come to the conclusion that you can't please everyone and as my competitor's feedback are littered with 'out of stock', 'didn't arrive', 'no comms' and they still pick up plenty of sales I've come to the conclusion feedback really doesn't make that much difference to most buyers in this market. There are also TRS sellers seller counterfeit DVDs so feedback isn't an indication of a decent seller any way.

If they're claiming item not as described you're also responsible for the postage both ways. Sorry.

OP is responsible for postage both ways if the item is not as described, not if the buyer happens to think it. In this instance it's questionable due to eBay's wording but if a buyer swore at me rather than coming back with a reasoned argument my last reply would be that they'd be getting no further replies...

Crowqueen

mildred1978 wrote: »

I didn't read your response as being at all polite.

I'm not sure you and eBay are a winning combination TBH.

The only issue with it would be that if the item is not as described - and you could argue the lack of a seal means that it isn't as described unless OP had made a note in the listing - then a seller should really offer to pay for the return.

Not surprised the buyer was annoyed if they feel they were misled. People spend money, it's not incumbent on them to be happy when they receive something other than what they expected; you might like to bear that in mind in future when responding to buyers with problems.

OP is responsible for postage both ways if the item is not as described, not if the buyer happens to think it. In this instance it's questionable due to eBay's wording but if a buyer swore at me rather than coming back with a reasoned argument my last reply would be that they'd be getting no further replies...

Even if it was your response that set them off? Even if they are legally entitled to a return and return postage and could follow that up with a small claim?

Sellers get so offended when buyers are rude but likewise buyers therefore also have a right to be offended when sellers are rude. So many people here seem to think that a seller can be as unpleasant as they like when they're at fault but if the buyer puts one foot outside an arbitrary idea of what good manners ought to be they don't deserve any other legal rights? Funny how it always happens when the seller would lose money by way of a buyer returning something...

Hollie84

TBH he got the game for a bargain £5 for an xbox360 game is hardly worth crying about when there is no seal,yes it wasnt totally as described but to swear at me over £5 is insane

Crowqueen

Hollie84 wrote: »

O yeah i know it dont, nothing works in the sellers favour on ebay :mad: im just annoyed at how he spoke to me there was no need for it,will see what response i get from ebay but im not holding my breath

Mildred is right - your buyer bought something you didn't describe properly, whether intentional or not you should be seeking to put that right so the buyer doesn't have to swear at you to get what is due them.

This is why eBay doesn't work in favour of sellers - because otherwise all sellers could do this with complete impunity and no-one would bother buying after the first time it happened. I can appreciate you don't like being sworn at but you have a legal problem here and you need to work on your attitude towards your buyers because this sort of arbitrary thinking will only lead to problems later on.

the_lunatic_is_in_my_head

so the buyer doesn't have to swear at you to get what is due them.

The buyer doesn't need to swear at anyone, sure OP could have offered the return postage as the buyer was unhappy and 'unopened' isn't the best choice of words for the description but that's no excuse for the buyer to talk to the OP in such a manner.

Hollie84

He has stated he doesnt want to send it back thats upto him i offered a refund,i dont care how mad i am at a seller i dont swear at them,full stop! he got a bargain anyway so it can stay as it is,unless an apology comes from him which i doubt will happen.he's new to ebay suprisingly,says it all really

I have 100% feedback so i think my customers have always been happy just this idiot that clearly isnt