fuming

Hollie84

I sold an item the weekend listed new and unopened.i failed to say it wasnt a sealed item,it was a game but was bought from morrisons with no wrap on it.anyway recieved a message today from buyer today item not as described

How is this new and unopened, if it's open??

i sent back
Thats how it was bought it wasnt sealed when bought from morrisons.if your not happy send back at your own cost and i will refund the cost of the item

i have just had one back saying

Well it's not new then and i'm hardly going to spend more money sending it back, for that price i could've bought it new. !!!!! T** t

:mad:

can i report him?? i think that is totally out of order

the_lunatic_is_in_my_head

Lots of people have the misconception that new games/DVDs/CDs are all sealed, if you selected the item specific of new eBay will do the ever so helpful job of adding to your listing that the item is in cellophane with an ambiguous 'if applicable' thrown in.

Hollie84

ludovico wrote: »

Lots of people have the misconception that new games/DVDs/CDs are all sealed, if you selected the item specific of new eBay will do the ever so helpful job of adding to your listing that the item is in cellophane with an ambiguous 'if applicable' thrown in.

Yes thats what they did when ive looked back at the listing :mad: like i said ive offered a refund for him then to swear at me.i have a feeling he will leave me bad feedback can i get that removed by ebay as i was very polite and offered to refund him he has decided not to send it back! i dont have any bad feedback at all

soolin

Th ebuyer expected a shrink wrapped game as that is what the 'new ' condition on ebay tells them to expect. This crops up time and time again- the big game sellers have tried arguing with ebay about the condition explanations but nothing has changed.

It is worth noting that if you sell a game as 'new;' buyers are told the following:

Condition

New
An item that is still in its original shrink wrap from the manufacturer and the original manufacturer’s seal (if applicable) has not been removed. See the seller's listing for full details.

Keep an eye on your expanded seller dashboard, th ebuyer might hit your description stars - but it is worth an email to ebay adding your comments to all the others about ebay misdescriptions.

If you sell any more though you might avoid problems by stating in the auction terms itself that game although new is NOT shrink wrapped.

Hollie84

Thank you will do that,have reported his message aswell,just unacceptable for someone to talk to someone else like that,no need for it.just hope he dont leave me feedback

mildred1978

Hollie84 wrote: »

Yes thats what they did when ive looked back at the listing :mad: like i said ive offered a refund for him then to swear at me.i have a feeling he will leave me bad feedback can i get that removed by ebay as i was very polite and offered to refund him he has decided not to send it back! i dont have any bad feedback at all

I didn't read your response as being at all polite.

I'm not sure you and eBay are a winning combination TBH.

DirtPoorGuy

For future reference for anyone who is selling several new but unwrapped DVDs or games, you can buy packs of 100 DVD case wrappers for around £1.50 a pack, helpful if you want to void the hassle.

Hollie84

mildred1978 wrote: »

I didn't read your response as being at all polite.

I'm not sure you and eBay are a winning combination TBH.

I disagree i stated the item was bought unwrapped and he could send it back for a refund at his own cost.he then went on to swear at me,unacceptable!

Hollie84

DirtPoorGuy wrote: »

For future reference for anyone who is selling several new but unwrapped DVDs or games, you can buy packs of 100 DVD case wrappers for around £1.50 a pack, helpful if you want to void the hassle.

where from?

DirtPoorGuy

Priceless Computing in Glasgow sell them, If you are buying online you could try somewhere like SVP.

http://www.pcfuel.co.uk/acatalog/CD_DVD_Storage.html

http://www.ebay.co.uk/sch/items/__dvd+case+wraps_W0QQ_dmdZ2?rvr_id=265156771569&clk_rvr_id=265156771569&crlp=6041554837_228459_228459&UA=WVI8&GUID=5394553b1320a0aa17f5cb65ffd04d66&agid=1851449077&tm_kw=dvd+case+wraps&siteid=3&MT_ID=10&tt_encode=raw&keyword=dvd+case+wraps&geo_id=21&ff4=228459_228459

http://www.svp.co.uk/product.php?product=MIRROR-01012

mildred1978

If they're claiming item not as described you're also responsible for the postage both ways. Sorry.