MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

2010

apt wrote: »

This is Ryanair's own choice. Every other airline has implemented the OFT's ruling on transparency so customers can see at first click the fares for a range of dates including all unavoidable fees.

You keep missing the point, the fee is avoidable and therefore shouldn`t be seen in the "first click fare".

mikeeboy

Evans_John wrote: »

It's actually worse than painted. I was recently trying to book Stanstead either Ancona, Rimini or Pescara (Italy). Ryanair have a monopoly on flights from UK to all three airports in that part of Italy and if your daughter lives there you have no choice - it's hard to vote with your feet/wallet. The price for 2 return trips was shown as £44 on Skyscanner and on Ryanair's own first quote. This went up to a little over £98 by the time one bag was added and the on-line booking fees were added. When I went to pay by visa debit card the price went up to over £119. That's a charge simply for paying of around 20%. All in all, the charges for on-line booking and paying the bill amount to around £44 i.e. about same as the base cost of 2 tickets and about 60% of the fare/baggage charge

That's obscene when I have done all the admin work and Ryanair will be charged a low percentage for collecting payment via debit card.

So you want Skyscanner to include the price of a bag (which is optional) and expect those who don't take a bag to subtract the cost to work out their own price?

acharlesworth1991

Yes we all know Ryanair is cheap and Martin has been on their case a long time so we know what to avoid. Martin was very fair to say the prepaid cards could just be used like ordinary credit cards. It looks like the new Ryanair cards will either have to be paid for or any balance on them can only be used with Ryan air and they will make money with those unspent balances.

mikeeboy

acharlesworth1991 wrote: »

Yes we all know Ryanair is cheap and Martin has been on their case a long time so we know what to avoid. Martin was very fair to say the prepaid cards could just be used like ordinary credit cards. It looks like the new Ryanair cards will either have to be paid for or any balance on them can only be used with Ryan air and they will make money with those unspent balances.

Not true, the card fee of £6 you get back, and you can use the card as a normal Mastercard with varying transaction fees. Unspent balances are how prepaid cards work generally anyway, nothing new there. More worrying is the inactive monthly charge, something I don't have on my FairFx and Caxton cards, but only with CashPassport.com.

chrisjw37

I always avoid Ryan Air when travelling - I just cannot be bothered with all their !!!!!! and plain dishonesty.

As for the attitude of the CEO and right down to airport staff - it sucks, always avoid, a few pounds more is worth a proper service.

Ryan Air act like cattle transporters, nasty surprises included.

chrisjw37

mikeeboy wrote: »

Not true, the card fee of £6 you get back, and you can use the card as a normal Mastercard with varying transaction fees. Unspent balances are how prepaid cards work generally anyway, nothing new there. More worrying is the inactive monthly charge, something I don't have on my FairFx and Caxton cards, but only with CashPassport.com.

Just use a proper airline who treat their customers as human beings.

Ryan Air treat you all as cattle. :mad:

AVOID, as I do.

milbern

I'm another person who got a prepaid Mastercard so that I could buy Ryanair tickets without paying an administration fee. And I've used it once, so I'm still £6 ahead.
I would much rather know at the outset what all the 'extras' are. It would make comparison with other airlines easier but I doubt I can move fast enough to keep ahead of Ryanair's cunning changes. By the time I've entered all my data, decided to check another company, gone to their website and done the same thing, by the time I get back to Ryanair the price has risen.
Where they have a real stranglehold, though, is that they do offer direct flights between far more locations than virtually anyone else and usually for far less.
I wouldn't be surprised if they start charging non-optional fees for the use of the seats, seatbelts, breathing what passes for air, lighting (what do we need lighting for anyway, someone else is flying the plane), pilot services, cabin staff, windows, and, of course, use of the doors for getting in and out of the plane. And I'm amazed that the charge for each piece of baggage includes the cost of getting it from the check-in to the plane and from the plane to the carousel. I would have thought they would feel that was worth a bit extra.

tail_wagger

According to Ryanair's web site you have to load the card with a minimum of £100 initially to get the card and then pay 2% every time you put more money on it. That's an awful lot of your money to sit in Ryanair's coffers until you're ready to use it.

apt

2010 wrote: »

You keep missing the point, the fee is avoidable and therefore shouldn`t be seen in the "first click fare".

It's you who has no understanding of Ryainair's flouting of competition laws. The first click on Ryanair's UK website does display prices at all, only the statement 'low fares available' even for dates when there are no flights. This is misleading, illegal and no other airline does it.

Chris158

When possible I travel with Jet2 with there bigger lugage allowance you can cut the cost by not checking in as many bags and you get more leg room.