Whiskas pouches at Mr T's

shellylovesshopping

Just had my delivery. Ordered 10 boxes. Had a call earlier to say the computer had "deleted" my order and what had I ordered. I emailed them a copy of my online order as proof. They checked shelves and said no longer in stock but was now £13.99 and did I still want to order 10 for them to substitue. Explained purchased in store yesterday at £3.49 and that was SEL so could not understand as still on internet at £3.49. Delivery Manager phoned back to confirm it was a Tesco pricing error that was in process of being corrected by Tesco. He had been told could offer 4 packs worth (192 pouches) as that was all they had in the same variety in store. I said I would accept any variety but he had been told had to match like for like only by HO.

When delivered I received 16 boxes = 192 pouches. Should have been £3.49 for 48 instead of being charged £13.96 was charged £9.57. Plus free delivery as missed original delivery slot while they were sorting bits out.

Delivery driver said I should have insisted on 480 pouches but they could have cancelled as some others had theirs cancelled so happy with what I got tbh.

moneysavingkitten

Oh well, lesson learnt, if something is going to save you that much money, pay for quick delivery! Doh *slaps head*

shjo558

7roland8 wrote: »

That sounds like a good response - i think it just depends who you get on the phone - my chap was insistant it was an error and all I'd get was my money back.

The chap I spoke to was really nice and helpful, fingers crossed it all works out though. Have a feeling the promised delivery for tomorrow won't happen but that's a potential complaint for another day:D.

I couldn't decide if the person was in a foreign call centre, seemed to have a heavy accent?

dawnie1972

I've cancelled my entire order that was due for delivery tomorrow - cant be bothered to ring up and argue - some you win some you lose.

clairewop

I haven't had a call yet, but my delivery is for tomorrow so doubt I will get them then

KingLarsson

just had mr t on the phone cancelling my order due to a pricing error

virtualgirl

i have just had my delivery and i have gone MAD. i got one box of all bran that was suppose to be free and got charged £2.09 plus £3.50 for delivering me the box. NO cat food at all even though i had ticked the substitutions box, i called them and they said the picker hadn't picked me anything up in store for the cat food. how frustrating !!! they confirmed i do have a delivery tomorrow and that they have put a note on to say i would like a substitution of any cat food. but myself i think they are trying to get away with not giving the cat food to us:mad::mad:

parley

Just had a call from customer service saying they can't fulfill my whiskas order as it was a computer error and wouldn't offer subsitute. Only gave me £5 evoucher as a good gesture. So I cancelled the whole order as ordered some groceries aswell.

Ah well was worth a try but really wanted the cat food. What am I going to tell my cat about all those pouches that I promised her!!!

missladyannie

Oh no, i've had a couple of Unknown numbers today, I never answer them, I bet it was Tesco's phoning to cancel....

Just checked my online order, it now says Order Unavailable. im going to cancel as i'm not paying £3 delivery for just a few items

Well done to everyone who managed to get the offer x

virtualgirl

to be honest i think i might as well phone them myself and cancel the entire order. i wasnt even offered a voucher !!:mad: