Yodel - shockingly bad - email address anyone?

SD-253

6 were left behind unoccupied house. found by neighbour after 2 weeks contents ruined. 17 found in little used alleyway been there 10 days. 5 ruined. All Yodel same Eastern European driver. And they say the English are bone idol!

SD-253

Emailed this one Elaine.Boyle@yodel.co.uk just got i am not in

Emailed this one customercare@vx.yodel.co.uk response by phone in 2 hours. Passed onto depot who rung me 10 mins later. Profuse apologies. Seemed genuinely surprised. Plenty of completely unacceptable behaviour. Believed them but they need to sort the drivers out. He was subcontractor.

Nessun_Dorma

SD-253 wrote: »

6 were left behind unoccupied house. found by neighbour after 2 weeks contents ruined. 17 found in little used alleyway been there 10 days. 5 ruined. All Yodel same Eastern European driver. And they say the English are bone idol!

What has the assumed ethnicity of the courier got to do with this?

Surely, after missing the first ten or so deliveries, you might have gone and looked?

Nessun_Dorma

SD-253 wrote: »

Emailed this one Elaine.Boyle@yodel.co.uk just got i am not in

Emailed this one customercare@vx.yodel.co.uk response by phone in 2 hours. Passed onto depot who rung me 10 mins later. Profuse apologies. Seemed genuinely surprised. Plenty of completely unacceptable behaviour. Believed them but they need to sort the drivers out. He was subcontractor.

They are all subcontractors.

FoxyGuyHawoo

Here's a joke: I saw a Yodel van once.
That's it.


I've had experience with Yodel when l was running a business and trying to get them to, you know, collect, which was very hit and miss and therefore my entire business was jeopardised.

Also had experience as a customer, usually okay as l recall, but once had a delivery by what l would only describe as a Yardie gangster.



Who benefits from Yodel being terrible, l can't imagine.

FoxyGuyHawoo

Btw, the first time said gangster "tried to deliver", l was in the house. I didn't hear any knocks and should have done so had any been made, given the stated time on the card.

So anyway, who benefits from Yodel being terrible, l can't imagine.

mattyprice4004

FoxyGuyHawoo wrote: »

Here's a joke: I saw a Yodel van once.
That's it.


I've had experience with Yodel when l was running a business and trying to get them to, you know, collect, which was very hit and miss and therefore my entire business was jeopardised.

Also had experience as a customer, usually okay as l recall, but once had a delivery by what l would only describe as a Yardie gangster.



Who benefits from Yodel being terrible, l can't imagine.

I also found the same thing - test booking of 10 parcels, driver took 3 days to actually turn up. Excellent service. :rotfl:

Nessun_Dorma

FoxyGuyHawoo wrote: »

Here's a joke: I saw a Yodel van once.
That's it.


I've had experience with Yodel when l was running a business and trying to get them to, you know, collect, which was very hit and miss and therefore my entire business was jeopardised.

Also had experience as a customer, usually okay as l recall, but once had a delivery by what l would only describe as a Yardie gangster.



Who benefits from Yodel being terrible, l can't imagine.

What does a "Yardie Gangster" look like?

Nessun_Dorma

FoxyGuyHawoo wrote: »

Btw, the first time said gangster "tried to deliver", l was in the house. I didn't hear any knocks and should have done so had any been made, given the stated time on the card.

So anyway, who benefits from Yodel being terrible, l can't imagine.

????????????

The above makes no sense whatsoever.

[Deleted User]

I think Nessun Dorma must work for Yodel. Why should this customer have to keep going out into an alley to see if their parcel is there? We have a similar problem. Our house is at the end of a 3/4 mile track. Despite complaining many times to Yodel their knuckle-dragging driver still chucks any parcels over the gate down y the road instead of bringing it to the house.

We will no longer buy from any company that uses Yodel. They really are the pits.