Halifax PPI redress Payments

yodacat

Hi,

I am hoping one of you people 'in the know'! can help me with my calculation.

After waiting an eternity for my Halifax CC redress, I finally got the cheque. I requested a breakdown of the figures and one part of it has me confused.

The start date and the amount they have paid back all look fine. They have given me 8% simple interest for any months in credit and also given me 8% simple interest from date account closed to refund date. This is where my question comes in - the date they have put the account as closed is November 2011. The refund date is December 2011. So they have given me £9.04 interest. I am confused as to where the 'account closed' date has come in as the credit card account is still very much active - I still use this card. The PPI was cancelled on it in 2005.

Can anyone help me with this? I don't understand why there would be an account closed date on an account that is still active. At best I thought this would be the date the PPI was cancelled. Any ideas?

Thanks!

howlongdoesittake

Claim sent-mid May 2011
Acknowledged 23rd May 2011
Update letter 24th June 2011
Offer Letter 25th August 2011 (Accepted)
Calculations letter 15th November (Mortgage only)
Calculations letter 17th November (Mortgage & Loan)
Calculations letter 2nd December (Mortgage only again)


I feel like giving up,I have phoned on numerous occasions so far at a cost of £39 (Halifax not bothered) only to be told exactly nothing.Today on the phone I was told forget getting anything before Xmas.When I asked what had happened to my Credit Card claim there was silence........"oh dear I will have to E-Mail that dept" (again),so nothing has happened in 8 months .Would they wait 8 months for us to pay back owed money ? Can anyone beat this ,also any advice is very welcome thanks

BullfrogXP

Well, after my letter dated 18 November, stating i'd get paid no more than 30 days later, and with Interest calculated to 16 December.... i have only received 1 of 2 cheques expected.... the smaller of the two.

So, called them up this afternoon, only to be told that they're "escalating" my complaint due to the non-payment, and this may well take up to 28 days !!! But they'll recalculate the interest i'm due.

Now a question related to this.... what value(s) will they use to calculate the additional interest for the extra 28 days ? is it based the entire outstanding amount, or just the quoted "interest at 8%" and would it be another 8% ? This is just so i can get an idea of how large/small this extra 1 month interest is likely to be.
And I guess the extra interest will have to be declared to the tax man, just as i've already done on the interest quoted on my 18 November letter.

Baz1104

Letter of complaint sent 6/8/2011
Acknowledgement letter sent by Halifax to me 6/10/2011
Offer of redress letter sent to me 7/12/2011 (I receieved it 14/12/11)
Rang Halifax to instruct which account payment to be made to 16/12/2011
Payment made in to my account today, 21/12/2011 £13762

Many thanks to those who offered me friendly and non judgemental advice...you're the best

Draved

Cheques came today for my personal loans. Just under £6k.

I was in the September gang so hope anyone in the same position appreciates the update that things are moving.

Just £11k to go for the mortgage ppi. January payment. Supposedly.

wakeupcall

I claimed ppi on my Halifax credit card in Oct...on Friday seen 3 credits going into my account and taken back out as a cheque on Monday..
The cheque arrived today with the acceptance letter....
Well chuffed...
Thanks to everyone on here....best Christmas present ...
my final date for investigation was 20 January....
so wasn't expecting this so quick...
Good luck to everyone that is waiting..x

chillipalmer

Claim sent: 02/12/2011
Acknowledgement letter sent: 05/12/2011
letter of offer sent: 12/12/2011
cheques received: 24/12/2011

Merry Christmas!!!!!!
:beer::beer::beer::beer::beer::beer::beer::beer::beer::beer::beer::beer:

sarahdedah

Hi
I have a question which may be a silly one can anyone help
I bank with Halifax and have a credit card with them with is 4,500 in arrears and I am paying off to a debt managment company. A while ago I applied for a ppi refund from Haifax and on the 1st december I recieved a letter saying they would send me £918 redress which they refunded onto my credit card the same day (which I didn't realise for a week ,as I have not used it for 2 years !) When I knew what they had done I rang up and requested a cheque which I recieved on thursday
My question is ... If I pay cheque into Halifax account can the debt management company or anyone else have access to it ?! Which 4 kids and money problems I would like to choose who I pay with the money and how big a portion I would give to each

sweetdaisy

sweetdaisy wrote: »

I phoned them yesterday and they said they posted my letter last Wednesday by 2nd class post, however since when does it take 7 days for a letter to arrive 2nd class :mad: ?

I have to phone them tomorrow if it has not arrived, so that they can issue another letter.

Recived my cheque on 23rd December . Never did get the acceptance letter they said they sent me, but received the cheque after 12 weeks of them receiving my claim.

kieran0621

Hi I requested my ppi back on a loan and cc on the 5/12/2011... I received a letter confirming that they have received my complaint! It says something about they have yet to make the decision on my complaint! As anyone had this letter if so how long did you have to wait to get an acceptance letter?

Thanks!!