Help! How can i get a refund from internet firm aston experience who arent replying?

Flyboy152

wealdroam wrote: »

This MSE article[/URL] will tell you all you want to know about chargeback schemes.


A Section 75 claim is unlikely to be successful.
There needs to be a direct debtor-creditor-supplier link, and with Paypal involved that link is broken.

"]http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases"]MSE's Section 75 Refunds article[/URL] has this to say on the subject...

I do remember reading something recently that, if the Paypal account was empty at the time of the transaction and that Paypal was used for only that transaction and they have a "Commercial Entity Agreement" with the company you are buying from, section seventy-five might apply.

Flyboy152

Liverpool1980 wrote: »

Just been ripped off by the guy too. Ive had Astons from him in the past and all was good but this time hes gone under taking with him over 3k of my cash. Not too bothered about the money as I put this down to an expensive lesson learnt from a stupid mistake. Ive been in touch with countless other super car hirers so I can get a motor for when I get back from South America and he owes them a lot of money too. Does anyone have his address or does anyone know where he may be found. I plan on seeing him up close and personal when I get home.

Err...yeah...okay.

one_post_only

I don't see how the debtor-creditor-suplier link is broken?

I didnt buy the service/product from Paypal...I paid a merchant a sum of money directly (that's his account, directly linked to him)...paypal simply took the money from my card and put in his account.....

I really hope my chargeback holds up...it has so far...

Surely all of this is getting very close to fraud? All his communications misled people to think everything is OK, even still taking in money when he probably fully knew he was going down this bankruptcy route....

What is stopping someone with no credit history to lose making a fancy website, taking payment via paypal, then going bankrupt with no intention of ever providing the service? this has to be criminal....?

His address is easily obtainable...its on the bankruptcy notice..OR...you simply google his name and "Aston Experience" is comes up.

Interestingly he bought his 4 bed house for £189,950 in 2003....I wonder if there is any equity in it...:D...probably in his wife's name

wealdroam

one_post_only wrote: »

I don't see how the debtor-creditor-suplier link is broken?

I didnt buy the service/product from Paypal...I paid a merchant a sum of money directly (that's his account, directly linked to him)...paypal simply took the money from my card and put in his account.....

Then you may be successful.

My understanding is that you asked your credit card company to pay some money to Paypal for the provision of a service.
Paypal in turn performed the requested service, of transferring some money to Aston Experience.
Paypal appear to have done nothing wrong here, so why should your credit card company be able to recover the money from Paypal?
Surely the problem is Paypal's. They have allowed Aston Experience to take part in their money transfer arrangements and now decide to take no responsibility for the money.

However, having said all that, maybe you will be able to get the section 75 claim to work. Flyboy's earlier post may hold some hope.

Good luck.

one_post_only

After some digging, I have found that HSBC, Barclays (and some other cards) allow a chargeback against Paypal....after some more digging I have found a "chargeback guide" on PayPal for merchants that describes the process.

It seems that when a CC applies a chargeback to PayPal, the disputed funds come straight from the merchant Paypal account - no questions asked, even if this puts their account in defecit.

Paypal will contest the chargeback on behalf of the merchant if they request it, providing PayPal believe the merchant to have a strong case.

"PayPal will help as much as possible if you wish to dispute a chargeback, but the final decision lies with the credit card company"

Thankfully the decision doesnt sit with Paypal, I am not sure where this leaves people post his bankruptcy though .

Luckily I got my chargeback in just before his bankruptcy. I therefore assume my bank recovered the funds from PayPal (as above) putting his merchant account in the red and then subsequently written off in his bankruptcy....

Sorry PayPal, but like I give a hoot about you. You didnt deserve to lose the money, but neither did I and it was your payment service that allows scammers to thrive...

He did contest the chargeback with PayPal's help, but he didnt have a leg to stand on when he broke his T&C's. I believe my chargeback has been upheld thus far (they still left the re-credit on my card..so far!).

On another note....I am not sure about his car being repossesed. I believe he did only have one though - a V8 vantage,but this was allegedly written off in a recent crash.

Flyboy152

one_post_only wrote: »

After some digging, I have found that HSBC, Barclays (and some other cards) allow a chargeback against Paypal....after some more digging I have found a "chargeback guide" on PayPal for merchants that describes the process.

It seems that when a CC applies a chargeback to PayPal, the disputed funds come straight from the merchant Paypal account - no questions asked, even if this puts their account in defecit.

Paypal will contest the chargeback on behalf of the merchant if they request it, providing PayPal believe the merchant to have a strong case.

"PayPal will help as much as possible if you wish to dispute a chargeback, but the final decision lies with the credit card company"

Thankfully the decision doesnt sit with Paypal, I am not sure where this leaves people post his bankruptcy though .

Luckily I got my chargeback in just before his bankruptcy. I therefore assume my bank recovered the funds from PayPal (as above) putting his merchant account in the red and then subsequently written off in his bankruptcy....

Sorry PayPal, but like I give a hoot about you. You didnt deserve to lose the money, but neither did I and it was your payment service that allows scammers to thrive...

He did contest the chargeback with PayPal's help, but he didnt have a leg to stand on when he broke his T&C's. I believe my chargeback has been upheld thus far (they still left the re-credit on my card..so far!).

On another note....I am not sure about his car being repossesed. I believe he did only have one though - a V8 vantage,but this was allegedly written off in a recent crash.

That's quite a find, can you provide a link.

ETA:

Just noticed you are a newbie and can't post links yet.

Copy and paste the URL without the HTTP and the WWW and we can paste that into the address bar.

one_post_only

It would be interesting to know if his PayPal was included in the bankruptcy. If not, I guess chargebacks can still be made:



Here's a quick overview of the chargeback process:

1. The buyer requests a chargeback from their credit card company.
2. The credit card company notifies PayPal's merchant bank and debits the funds from PayPal.
3. PayPal places a hold on the seller's funds related to the chargeback.
4. PayPal immediately notifies the seller via email and requests information that could help to dispute the chargeback.

https / w w w.paypal-marketing.co.uk/safetyadvice/ChargebackGuide.htm

I am willing to bet my bottom dollar he contested my chargeback for one of the following:

1) PayPal froze his funds before he could withdraw them before bankruptcy (if it was included)

2) His PayPal wasnt included and his money has been frozen.

Can everyone else let us know how they get on with their chargebacks??

I for one am glad Adrian John Moore (full name so this thread gets more google hits on his name!) is bankrupt, the slimey, deceiving little weazle deserves everything he gets. His wife Natalie Anne Moore also joined in his deciet sending fraudulent SMS to me saying she issued my refund when she didnt, she is also a slimey, deceiving little weazle.

Marvo434

titled for google hits hopefully.

As I said earlier, I bought a wowcher for this guys company at £225. After a lot of calls to wowcher, who obviously thought he was a nice guy, I finally emailed their managing director (found his name on a free companies house search online, guessed at their internal emailing adrressing protocol!) and said that without an immediate refund I'd generate publicity AND take the firm to a small claims court for my money back.

LOTS of info available publicly online, such as his registered address (which MAY be his accountants, so I'll not put it on here) and how many times he has been the director of a dissolved company. Start by searching him at companies house.

I asked wowcher to inform everyone that had bought the deal via them, and they assured me they would be offering refunds to everyone affected.

Flyboy152

Here is the link for the chargeback guide from PayPal:

https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/chargeback_guide

gje99

We have also suffered at the hands of The Aston Experience who contracted to provide our customers with cars when our own db9 was taken off the road. We experienced similar excuses. Adrian Brannan is subject to a Bankruptcy order as of march 21 so I am interested to see he is still willing to take bookings. He has one car a db9 but this is subject of a repossession order. So he cannot fulfill bookings and in any event should not be trading. I am willing to help any affected customers petition the receiver and would also like to hear from anyone who has been sold a voucher or offered one since December 2011. I run a fleet of 80 classic cars and people like this five everyone in this industry a bad name. I will also do my best to help with a good price of you have been let down by The Aston Experience. We have 3 Astons - db7 and db6. This is not meant as a plug - I would like to help. I can be contacted by googling great escape classic car hire.
Graham Eason