Please help my retired parents...Planet Cruises

loops81

trets77 wrote: »

what is it that makes your dad unable to fly that far ?

Long haul flights are often a fair bit more comfy than a short haul. I have took 11 hour flights that were a lot better than 2-3 hour flights.

your 2 destinations have some of the more luxurious airlines flying to and from them.

My dad doesn't want to fly that far and if you saw the state of his legs, dr's would not let him fly that far, they are bad!

ponymad_3

Good luck and fingers crossed... remember there is often a way forward.... let us know the outcome

Torry_Quine

I'm sorry if you thought me harsh but it just seemed very strange circumstances to me. Hope you get something worked out.

getmore4less

planet cruise T&C's

Won't be using them for any of my cruises unless very last minute and they are much cheaper than anyone else.

They charge you £125pp even if the cruise line cancells the cruise
Cancellation and Fees


In any circumstance surrounding booking cancellation/amendments by the client, cruise line and / or tour operator, Planet Cruise will apply a cancellation fee of £125 per person + VAT to cover all administration expenses. Any additional charges imposed by the cruise line and / or tour operator (as per their terms and conditions) for the cancellation of the cruise, will also be the total liability of the customer. Should the deposit or final balance payment not be made as required, Planet Cruise reserve the right, after due written and verbal notice to the client, to cancel the booking and all deposits and assurances will be forfeited to the cruise line and / or tour operator
Any cancellation of bookings must be made, in writing, to Planet Cruise and sent by recorded delivery. Any cancellations received become effective from the date received and signed for acceptance. Once a cancellation is received Planet Cruise will contact the cruise line to inform them of the cancellation and establish the relevant outstanding charges, if any, which will be the total liability of the lead passenger.
In exceptional circumstances Planet Cruise will accept cancellations over the telephone. This is at the discretion of Planet cruise.

poet123

getmore4less wrote: »

planet cruise T&C's

Won't be using them for any of my cruises unless very last minute and they are much cheaper than anyone else.

They charge you £125pp even if the cruise line cancells the cruise
Cancellation and Fees


In any circumstance surrounding booking cancellation/amendments by the client, cruise line and / or tour operator, Planet Cruise will apply a cancellation fee of £125 per person + VAT to cover all administration expenses. Any additional charges imposed by the cruise line and / or tour operator (as per their terms and conditions) for the cancellation of the cruise, will also be the total liability of the customer. Should the deposit or final balance payment not be made as required, Planet Cruise reserve the right, after due written and verbal notice to the client, to cancel the booking and all deposits and assurances will be forfeited to the cruise line and / or tour operator
Any cancellation of bookings must be made, in writing, to Planet Cruise and sent by recorded delivery. Any cancellations received become effective from the date received and signed for acceptance. Once a cancellation is received Planet Cruise will contact the cruise line to inform them of the cancellation and establish the relevant outstanding charges, if any, which will be the total liability of the lead passenger.
In exceptional circumstances Planet Cruise will accept cancellations over the telephone. This is at the discretion of Planet cruise.

I would bet that you could contest that as an unfair term/condition.

loops81

Hi guys

Just phoned and they have closed now It said on the voicemail that I could send them an email...do you think this would be better? Would anyone help me write one please, I really wouldn't know what to write

loops x

poet123

No, I would phone first rather than email. Try again tomorrow during their opening hours.

Torry_Quine

poet123 wrote: »

No, I would phone first rather than email. Try again tomorrow during their opening hours.

I agree better to speak to someone and explain fully the explanation.

hermanmunster_3

before contacting insurance company, bear in mind that they will only refund if there is an acute illness after booking and before travelling - either that, or an acute exacerbation of a pre existing illness that was previously declared to them.

ponymad_3

Loops ... please try to call them without delay tomo am... I really feel time is hugely important...