worth a try - I got a £10 voucher!!

dawnylou

i just wrote a soppy email to birds eye as i truly was impressed with their captains chicken burgers. annoyingly it would not then send - says there has been an error in processing my application. hmmm. was just thinking how useful a voucher would be!!!

I wrote instead and got £3 vouchers in post.
I then managed to get 6 Birds Eye items for £2 at Iceland using it..

SambaRamba

I agree, it is worth letting companies know if you have a complaint.  I had a toy mouse given to my daughter by a friend who'd bought it in Mothercare, it had a bow around it's neck which easily came undone and I turned around one day to see my little one with a mouth full of ribbon.  She was only 4 months, and the toy said suitable from birth.  I let Mothercare know and they sent me £35 worth of gift vouchers.

Another time, I bought a sherbert dib dab only to find no sherbert in it. I sent it to Bassets and they sent me a £5 voucher.

Once I bought some Sugar Puffs and found a tiny piece of green glass in them, I sent it off to the company and they sent me a cheque for £25.

And finally, I bought a bar of Cadburys but it was all white when I opened it, I just called the freephone number on the back to ask if it was safe to eat. They said it was perfectly safe and explained how it may have happened. They took my details and very kindly sent me a £5 cheque.

So it definately pays to speak up.

Oh yeah...and once I wrote to Lidl Supermarket to complain about the fact that whenever I bought their chicken it was always off! I suggested they get new freezers, which they did plus they sent me a letter saying i'd be entitled to £5 off my next shop. I didn't bother claiming the money as they had sorted out the freezer situation, but saying that, I must have wasted well over £20 on rotten chicken over the months. I shop elsewhere now!

lazylins

my partner phoned old el paso people the other day, because we had a fajita kit, which when opened had no spice or salsa in.....
they said were very sorry and will be sending us some reinbursment, dont know what it will be.......be nice to see if it does turn out to be something nice!!! ::)

Chandy

If you get a pizza delivered from Domino's and there's any kind of problem like missing a topping/the wrong topping or whatever, they'll put you down for a free pizza next time if you phone back to the store and complain Just remember yourself and gently remind them about it the next time and you'll get your free pizza no problems, at least I do!

Nothing tastes better than free pizza

Purdy_1

In April this year I was happily munching on an Iceland chicken curry watching Ant n Dec when I bit something hard . I spat it out and took it into the kitchen to wash off the curry . It was a yellow piece of plastic the size of a scrabble letter piece .

I emailed Iceland and the email I got back was a fob off email . It was so obviously an email they keep on file and add the name of the person who is complaining because half of the email didnt read right and they missed the bit where they should have put the product . This p*ssed me off so I sent it to the enviromental health .

I got 2 letters addressed to the wrong person even AFTER I pointed out they had got my name wrong and she said whilst I was on the phone she had corrected it .

3 months later I finally had an apology and £20 voucher to spend at Iceland which I did buying as many BOGOF items as possible ;D . I managed to stretch £20 into almost £40 with their deals . ;D

It turned out that the plastic was from the processing factory and was a sealing clip thingie .

lazylins

phoned unilever cause we had a problem with some ragu sauce wed bought, and today recieved a £4 money off coupon, only use it for their products, but atleast they have a wide range!! [glow=red,2,300][/glow]nice of them though

Sarahsaver

The moral of this whole thread is complaints and comlplements are on the whole worth it.
I got a free meal for 2 at wetherspoons after they accidentally brought out a lamb burger instead of a veggie burger.
Heinz vouchers up to the value of £6 because of a can of mouldy soup.
Vouchers from somerfield AND the pizza base manufacturers for a pizza base that contained a staple, £15 in total.
Several free train journeys for compensation given to me after filling in 'feedback forms'
Im still waiting to hear from the bus company I complained to last week, when the driver REFUSED to sell me the correct ticket, switched off the engine, and waited for me to get off the bus!!!
Hmmm maybe try a few 'i love your product' emails later!
Vouchers got this way would be a good free xmas present!

Callyanna

got £4 in vouchers today from cerealpartners.co.uk after emailing them to complain that some of the biscuits in my box of Shredded Wheat were overbaked and burnt at the edges...must have slipped my mind to mention that they'd already paid me 77p to buy them in the first place with the £2.25 worth of vouchers on the box!

lucylou

Hi everyone I had a bad experience at Dobbies garden centre restaurant about a week ago.Went back home and sent them an email they answered saying that next time my friends and I will be their guests so they can redeem themselves.
I also wrote two emails to Lurpak and Mr Lurpak answered saying we will pass it on to Lurpak customer service uk.that was in the middle of september ...haven't heard anything since.Problem was the butter container..the silver came off and was even inside butter!I still have the butter do you think I should send it to them?

flossy_splodge

I wrote to Virgin trains after my daughter had to stand in an absolutely packed train from the Midlands to the West Country. I received a poor response which made clear they had not bothered to read my letter. I have now written back saying their derisory voucher for £10.00 off future travel was an insult and demanding proper compensation and have copied the letter to Richard Branson. It will be interesting to see if he cares how appallingly his train company handles valid complaints. I'll let you know......