Tesco misprice discussion area part 17

FloFlo

Free beans - yeh right, where have you been for the last 12 mths.
Beans!:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

welshch1ck

taxiphil wrote:

Ah, I see! Silly old me thought it was Tesco's fault for overcharging us. But the truth is suddenly so clear... it was our fault all along for not checking our receipts! I stand corrected. Sorry, Tesco, you did nothing wrong by overcharging us. Please continue to overcharge us.

The trouble is, welshy, you've made quite a spectacular contradiction in your post above. You berate people who do check their receipt, and you berate those who don't. What's it to be, then?

i don't berate people who check their receipts just people who seek out misprices with the sole purpose of getting something for nothing as posted on here several times people get things they don't even need just cos they know they can get it for free!!! It's quite refreshing when a customer gets an r&r and seems suprised by it but i have to admit this is very rare these days and is usually only elderly people!!

rockyrose

Odd_Fellow wrote:

I like playing devils advacado

My experience Tesco CS is generally the opposite to yours. .

I am glad that your experiences have been better than mine perhaps there is some hope after all but having visited many stores and being of a non argumentative nature(in the shouting/demanding sense of the word) my wide experience has been very much at odds with yours.

Theres nothing wrong with playing devils "advacado" and we will all have had vastly differing experiences in many stores just as our reasons for "playing the system" will be dependant on our own views .

We shall , politely,agree to disagree based on our own personal experiences.

FloFlo

welshch1ck wrote:

i don't berate people who check their receipts just people who seek out misprices with the sole purpose of getting something for nothing as posted on here several times people get things they don't even need just cos they know they can get it for free!!! It's quite refreshing when a customer gets an r&r and seems suprised by it but i have to admit this is very rare these days and is usually only elderly people!!

They are probably surprised because last week, the week before and the week before when they were overcharged CS staff decided not to follow company policy and only refunded the difference.

I find it quite refeshing when a CS offers a full refund without me having to point to the large blue board behind them.

allym316

Sorry to interupt here guys, but Id like your advice on this one...

re post "Finest Wild Alaskan Salmon Fillets
Have seen these in loads of stores - shelf SEL (white) is £10.16 per kg, the pack price is £12.71"

Was delighted to find 3 packs in a store and went for RnR
as they were EXACTLY that misprice

CS "lady" looked like she was chewing a wasp and said she "thought" that as we'd been charged the pack price there wasnt anything she could do... and only when i asked if the SEL overode the pack price did she go off to find the SEL saying that rule only applied on a reduction

She came back saying she couldnt find SEL and could I show her where it was

THEN she reckons the SEL wasnt for the right pack, as it refered to FINEST and the pack didnt and that the barcode was different

Sooo my ? is as none of us could find a bar code anywhere else for any other kind be it finest or not for alaskan wild salmon, what other price could mr T have charged us?

Im thinking I should have insisted on getting the manager here, but accepted a refund instead as we were running late

Any comments? Im thinking she was wrong, as there was clearly no other label on display anywhere else in the fish section?

Thanks

Plushchris

What I hate is when you know full well the staff know the policy and they play dumb and pretend they've never heard of it.

I was in a store a little while ago waiting to be served at CS when I overheard the CS women talking about an overcharge on the Indiana Jones boxset. I heard them say "oh he got a full refund and got to keep it, he looked really smug" then when I got served they pretended they didnt know of the policy and when I pointed to the blue board they actually turned around to read it!!

Its these type of CS staff that really let the side down for Tesco. They are knowing ripping people off by only offering the difference when people are entitled to the full refund.

Also, and I may just be being cynical here, but whats to stop a CS assistant being approached by someone who has been overcharged, giving them the difference then pocketing the FULL refund for themselves?

Imagine.. The average joe shopper, goes to buy an item for £100 but gets charged £110, the CS gives the (unknowing) customer the £10 and he walks away, the CS bod then fills in the paperwork/whatever to make it look like it was a full R&R, customer happy and they pocket £100!


Maybe thats why a lot of them will only offer the difference? you ever thought of that?

FloFlo

Go back in and ask for the manager, some CSA staff do as they please and the managers aren't aware of their poor customer services until a customer complains.

teedy23

the reason I shop at Tesco. They give me free food and I,m skint. Thank you

Plushchris

teedy23 wrote:

the reason I shop at Tesco. They give me free food and I,m skint. Thank you

Concise and to the point.

Totally agree!

teedy23

allym316 wrote:

Sorry to interupt here guys, but Id like your advice on this one...

re post "Finest Wild Alaskan Salmon Fillets
Have seen these in loads of stores - shelf SEL (white) is £10.16 per kg, the pack price is £12.71"

Was delighted to find 3 packs in a store and went for RnR
as they were EXACTLY that misprice

CS "lady" looked like she was chewing a wasp and said she "thought" that as we'd been charged the pack price there wasnt anything she could do... and only when i asked if the SEL overode the pack price did she go off to find the SEL saying that rule only applied on a reduction

She came back saying she couldnt find SEL and could I show her where it was

THEN she reckons the SEL wasnt for the right pack, as it refered to FINEST and the pack didnt and that the barcode was different

Sooo my ? is as none of us could find a bar code anywhere else for any other kind be it finest or not for alaskan wild salmon, what other price could mr T have charged us?

Im thinking I should have insisted on getting the manager here, but accepted a refund instead as we were running late

Any comments? Im thinking she was wrong, as there was clearly no other label on display anywhere else in the fish section?

Thanks

got 4 packs of this the other day, c/s pretended she didnt know how it worked with pack price ect. just at it, hoping you,ll go away. sent for manager who was really nice apologised profusley and ordered a full refund;)