Tesco misprice discussion area part 17

taxiphil

manager1975 wrote:

Whatever you think about Tesco, people will ALWAYS come back. I've heard plenty of people complain and tell me they'll shop at Waitrose, Sainbury's, Asda et al. The following week they come back because of price.

What an arrogant and complacent attitude (but entirely unsurprising from a Tesco employee). Anyway, Sainsbury's and Asda aren't exactly more expensive than Tesco.

Believe me, keep treating people with contempt and they WON'T come back.

mich1984

i don't understand all this hatred from the tesco staff towards r&r's!! what is the problem? if you see someone get an r&R does it come directly from your salary?? no it doesnt! i know if i worked there i'd be pleased to see someone get something for nothing...as tesco's very own motto says "every little helps".

supermezzo

And let's face it, with some of the pricing howlers they have, double the difference may well be almost as much as you paid for it anyway! lol
It's sticking plaster on a arterial wound, Mr T, and above all else, will not solve the very fundamental original problem of keeping on top of SEL's and software glitches.

taxiphil

Odd_Fellow wrote:

So many overcharges are not "genuine mistakes". It's wilful negiligence by the company, at whatever level.

This comment is based in the following fact.

When an overcharge is brough to CSD attention, a report is made out on the product. If nobody takes any notice of this report and so rectify the issue, then it's wilful neglect - there can be no argument. What's the point of making a report of the problem is nobody takes responsibility for correcting it?

Spot on. Added to the fact that Tesco have the technology at their disposal to trace everyone they've already overcharged who used a Clubcard or a debit/credit card, after the misprice is brought to their attention.

They could make an automated refund or goodwill gesture in the way of adding points to all those peoples' accounts.

But they choose not to. Which in my book is the same as knowingly retaining stolen money, when you know who the rightful owner of that money is. Tesco = morally bankrupt. And they call us thieves. Ha.

supermezzo

Incidentally, is it possible to accept an r&r/refund/double the difference etc and then report the over-charge to Trading Standards afterwards?

taxiphil

supermezzo wrote:

Incidentally, is it possible to accept an r&r/refund/double the difference etc and then report the over-charge to Trading Standards afterwards?

Absolutely. The original offence still remains.
It's better, in a way, because the R+R is their admission of liability that they overcharged you and hence broke the law.

spa2k

N20Y1D wrote:

You'd think if it was such common knowledge between all tesco employees from the trolley wallys to management that one of the numerous posters on here would have been able to provide even a scanned memo with this info on.

Pressed thanks by mistake, shame it cant be retracted.

Why Oh Why would anyone actually take the new document home and scan it just to prove you lot that the policy is changing. TescoEmployee gave plenty of advance warning, others have come on here and said it is going to happen and i would now be suprised if it doesnt.

The amount of sweeping insults towards the staff members on the posts from the last 24 hours shows why the more eloquent posters very rarely (if at all) post any more. Their posts are shouted down by the cacophony of rubbish such as quoted above.

Ben500, Munt etc etc please come back all is forgiven......

taxiphil

spa2k wrote:

Why Oh Why would anyone actually take the new document home and scan it just to prove you lot that the policy is changing.

For the same reason that they bother to seek out MSE on the internet, set up usernames, and make comments on this thread about dates of policy change?

N20Y1D

spa2k wrote:

Pressed thanks by mistake, shame it cant be retracted.

Why Oh Why would anyone actually take the new document home and scan it just to prove you lot that the policy is changing. TescoEmployee gave plenty of advance warning, others have come on here and said it is going to happen and i would now be suprised if it doesnt.

The amount of sweeping insults towards the staff members on the posts from the last 24 hours shows why the more eloquent posters very rarely (if at all) post any more. Their posts are shouted down by the cacophony of rubbish such as quoted above.

Ben500, Munt etc etc please come back all is forgiven......

This isnt directed at you, but why oh why would dozens of newbies hunt this place down & register just to post about this change in policy?

Taking a quick picture with a mobile and then transfering it to pc then uploading to a hosting site really isnt a lot of trouble for someone whose sole intention is proving a point?

spa2k

N20Y1D wrote:

This isnt directed at you, but why oh why would dozens of newbies hunt this place down & register just to post about this change in policy?

Taking a quick picture with a mobile and then transfering it to pc then uploading to a hosting site really isnt a lot of trouble for someone whose sole intention is proving a point?

But why the need, the point will supposedly be proved in a week and a bits time.