Tesco misprice discussion area part 17

ginjim

manager1975 wrote:

It's w/c 26th Feb, not next week. The info will be passed to stores in the form of a Direct to Store document in the orange bag. I'll expect to see it in my store either this Friday or next.

Again, it was mentioned by an SD on a weekly conference call that the policy will change in Tesco week 1. If it don't happen, it's his duff info :cool:

sorry cant believe anything anymore even so called tescos managers dont know exactly what and when
it has also been said before that duff info has been sent out
could you be one of those stores?
i should see your shrink again

supermezzo

See what I don't get is why
a) the Tesco publicity machine hasn't worked out a way to advertise this as a 'positive' thing for their customers and made a big splash about it and
b) why (some) tesco employees would post this sort of info on here, knowing full well that the stores will be hit even harder by people wanting to beat the deadline?

Just doesn't make sense to me.

Odd_Fellow

I've just been watching a TV show on BBC 1 this morning about how the supermarkets encourage people to spend more.

Little of this was news to me, but the one thing that really stuck out was something I realised happened, but didn't appreciate the scale.

Tesco call it the "rumble". It's a task given to pretty much all shop floor staff to ensure that products are properly aligned on shelves to give the best presentation.

What it ammounts to is giving responsibilty to all staff to take care of the shelves that they pass around the store and pull product that's languishing at the back or lines of arrangements with gaps together so that the shelf looks full, uniform and inviting. I appreciate that some stores are better at this than others.

The point is this. If these people are encouraged to do all this work, then they should be told that they must check the SELs against each other, against pack prices and the like. If they're already there, in front of the shelf, then it's a simple process and no different from any of us checking the same to see if we can get an R&R.

The question is: why don't they?

The answer is: because it's not important enough to the company to get it right, only that it sells more, even if it is against unlawful misleading information. The company knows that most people won't even notice being overcharged and is happy to run the risk of being discovered.

But now, if reports are true, it's not even happy to run the risk because, if reports are true, it feels that it's policy is being abused.

Such hyprocrasy is galling.

Mr Leathy, if this message gets to you, you should be utterly ashamed.

manager1975

supermezzo wrote:

See what I don't get is why
a) the Tesco publicity machine hasn't worked out a way to advertise this as a 'positive' thing for their customers and made a big splash about it and

It's not a positive thing is it? It's a tightening of a loophole. The only people who'll be genuinely annoyed are those who want/expect something for nothing. It might be argued that those people take back all, if not more than any profit Tesco make from the sale of goods to that particular person. Therefore, why worry about annoying them?

supermezzo wrote:

b) why (some) tesco employees would post this sort of info on here, knowing full well that the stores will be hit even harder by people wanting to beat the deadline?

Just doesn't make sense to me.

I'm a Duty Manager mate, I'm not on the board! What do I care if Tesco are hit a little harder over the next 12 days? Just letting you know :beer:

supermezzo

Fair enough on that point Manager1975.

manager1975

ginjim wrote:

sorry cant believe anything anymore even so called tescos managers dont know exactly what and when
it has also been said before that duff info has been sent out
could you be one of those stores?

Unlikely, but not impossible. The conference call was to 20 stores, not just mine. That info will have been passed to over 100 managers, potentially 100 more CSD staff, and all this before any official docs have been released.

If the SD on £80k p.a. has screwed up, he's only human, but he's still screwed up.

supermezzo

Oh and the point made about them pulling products forward or 'facing things up' to make the shelves look full drives me bl**dy crackers when they put the wrong product by the wrong label, just to make it look like a full shelf! If you haven't got that product, then leave it empty so as I know, don't fill the space with something that doesn't apply to the label in front of it! (In fairness to Mr T, I've found sainsbury's to be the worst offenders of this one).
*Rant over lol*

Mouschka

manager1975 wrote:

I'm a Duty Manager mate, I'm not on the board! What do I care if Tesco are hit a little harder over the next 12 days? Just letting you know :beer:

The thing is though, you do care and it does affect you. Pressure to change R and R is coming from Store Management who don't like to see people profiting from their mistakes. I suspect that R and R losses affect bonuses paid to Store management.
You're right in saying that you aren't on the board and you aren't involved in making policy - you just have to live with the consequences of decisions you have no impact upon. I'm sure it must be very annoying to know that HO value customers, even low spending fickle ones above their Store Management.
Marketing is utterly ruthless and takes no account of the hard work put in by those in the stores. Lets face it if this policy changes Tesco will lose more money than it will save them. Perhaps it will save Tesco having to recruit and train more hacked off Store Managers who see R and Rers doing better financially than they do from Tesco. I believe that the Tesco Board are likely to place Customers above Managers though whatever happens short term.

C00kie_2

Anyone else gonna be really grateful once (if?) the policy changes, just so it's finally "official" and we can get on with finding the bargains?

*ducks having stuff thrown at me*

Odd_Fellow

Mouschka wrote:

edit....

I believe that the Tesco Board are likely to place Customers above Managers though whatever happens short term.

I'm not at all sure I understand the point of valuing customers over staff - and I'm not sure I need to to make this point:

Tesco DOES NOT value its customers highly enough. If it did, it would go to greater lengths to ensure that it was not deceiving them with inaccurate POS material and so constantly overcharging.