Tesco misprice discussion area part 17

stevie_show

pm's for leadhead and ginjim

mutley_muppet

angecull31 wrote:

Sorry if any of these have been posted before but just back and haven't had time to check!

Brisket SEL £3.84kg Pkt £4.48kg
Silverside SEL £5.48kg Pkt £6.48kg
X? Farm Chicken Breasts SEL £7.59 Pkt £9.49

Just got £45.50 back through R&R so they definately work!!!

Can anyone help me with a genuine R&R question???

I get confused with prices on meat... in this example does the sticker on the chicken breasts show the SEL price but actually scan at £9.49? Or does it show £9.49?

Coupon-mad

Mods, a plea from a regular! When you read all this rubbish (it was above, now deleted....not you mutley muppet!), please note it's all by a bunch of newbies (or pseudo-newbies). Just ban them....not us....some posts have already been reported. Thanks.

Goodnight.

leadhead

tamsyn wrote:

Just to add a new theory to the mix...

Whilst obtaining a refund on some overcharged steak today, I had to involve a manager. As the csa was changing shift after me, the new csa kept reminding the old csa and the manager about the NEW policy.
I queried this with the manager and apparently they will be taking name and address for all r&rs. When I asked what they would do with this info, she said that T would store it and if they noticed customers being repeatedly o/c they would contact them to help with their shopping

Don't know if that's the true change or only part of it, but I thought I'd throw it in the debate.

T

Ive been giving my 16 names and addresses for months now......this is why we dont use a club card.

merlin48

too right muttley people deserve what they are entitled to and should be given assistance to get it..........that is the reason this website was created

Ste7ieBoy

leadhead wrote:

My pal rang me this afternoon to say he's found the yellow £1099.97 sign on the Panasonic, but that is what the DVD case scanned at.

So either the guy who posted late last night was wrong, or the price was changed overnight.

Hopefully someone(anyone) may have managed to get one before the change.

I was in the store I saw it in again today......but (honestly) forgot to look.....I was on other(more important) business......

It definitely scanned at £1499 in the store I was in on Monday. Today I went to another store, SEL £1099.xx, scanned at SEL price.
I think its a store-specific difference but god knows why, its hardly a bargain at £1099 never mind £1499!!

Forreal

manager1975 wrote:

Tesco are changing the R&R policy from Tesco wk 1 (a week next Monday). They will only be offering twice the difference in price, NOT a R&R.

Sites like this are the reason behind the policy change, FACT.

Inside info

I hope the CS's are being issued with calculators to work out the refunds on £/kg packs - should be fun to see!!!

leadhead

Forreal wrote:

I hope the CS's are being issued with calculators to work out the refunds on £/kg packs - should be fun to see!!!

Yes, this was mentioned a couple of days ago.....It'll be even funnier if you have 8 packs!!!

hardy

tamsyn wrote:

Just to add a new theory to the mix...

Whilst obtaining a refund on some overcharged steak today, I had to involve a manager. As the csa was changing shift after me, the new csa kept reminding the old csa and the manager about the NEW policy.
I queried this with the manager and apparently they will be taking name and address for all r&rs. When I asked what they would do with this info, she said that T would store it and if they noticed customers being repeatedly o/c they would contact them to help with their shopping

Don't know if that's the true change or only part of it, but I thought I'd throw it in the debate.

T

On this very issue - I was waiting to be served at CSD, about 6 months ago now, when a lady in front of me was complaining that she had been overcharged for a pair of child's jeans. She was told she would receive a full refund on the product and get to keep it as a thank-you for bringing it to their attention. Very nice, I thought. Just how Sir Tel attended his staff to act!!!! But then she asked the lady to fill in her name and address. The customer said that she didn't wish to give this information. The CS girl was taken aback and said she would have to ask someone waht she was to do. A manager was called. The manager said that Tesco were in theri right to request this information when a refund was being given. The customer (who incidently appeared very well dressed, well spoken and educated) said that while they may be in theri rights to request teh information, she was equally in her rights to refuse to give it!! By this time the security guard, who had been standing nearby, wandered over and listened to what was going on. The manager told the customer that, as the refund was discretionary, she would have to give the requested information if she wanted it. She again repeated that she was under no obligation to divulge the information, that it was she who had been overcharged and entitled to a reund and it was Tesco who had decided to implement a policy to refund more than the amount overcharged! The manager was getting extremely annoyed and the CS girl was blushing for England. The security guard then commented that the customer was right and that only the police had the right to this personal data. He said that the lady had done nothing wrong, was in her right to refuse the request for information and then went on to crack a couple of jokes about some persistant shoplifters who always refused until the police was called in any event. As the manager had no grounds to call the police on this occasion, nothing could be done.

By this point, the manager looked as if he was about to throttle the security guard. He shoved the receipt back in the hand of the CS girl, grunted "refund" and stomped off!!!

The CS girl made the refund without another word and it was left to the security guard to apologise to the customer. So musch for "customer services"!!!

The lady accepted the apology with a parting remark along the lines of "well let's hope that it never happens again". I was highly amused.

Don't know if the security guard still works there - won't if the manager has anything to do with it!!!! Have never seen one intervene like this before but the point is that if he and the customer were lawfully correct in what they were saying, then it would make a mockery of any such anticipated "requirement". While many customers would merely oblige to it, those who already feel that this giant collect far to much data, will not!!!!

redfox

the off topic, contentious and in some cases unpleasant posts have been removed now.

You all know the line - please keep this thread on topic and be nice to each other. Thanks.