Tesco misprice discussion area part 17

plymouthbear

winjackie, are you saying you only check the price of things after you have paid for them on your bill? if so how?

Winjackie

plymouthbear wrote:

winjackie, are you saying you only check the price of things after you have paid for them on your bill? if so how?

I have found that some things I have bought should have been an offer of, say, 2 for £2.00 or something like that, and when I have checked bill the offer hasn't come off or something that should have been 94p has gone through at 97p.

merlin48

I think anyone who has been able to get a 37" tv, that they neither want nor need, for free may think they have done well. If it had been in Asda they would have got a £2 gift card, that is if they persuaded the customer services desk that they were entitled! Tesco have served their customers well with this policy for many years and I admit that I have enjoyed the occasional free meal or bottle of wine due to it. I make the point that on each occasion I intended to buy the product and was not only willing to put it in my basket if it was R&R.

If the policy does change, I believe it will be the fault of the professional R&Rers.

Odd_Fellow

Winjackie wrote:

I agree weaver, I have shopped at Tescos for over 15 years and never, ever used to check my bill. Since finding this thread, I always check and have found that I have been overcharged on small items that I purchase in an every week shop. I dread to think of how much money I have been overcharged in all my years shopping and not checking.

Absol-bloody-lutely.

That's why the attitude of CSD staff is just so wrong. It must be a tiny minority of Tesco shoppers that actually check their reciepts. Indeed, for an average family big shop, you must be packing upwards of 30 items at the checkout. There can't be that many people who would actually know the price of all those items so they can check them against a reciept and I see very few people walking around with lists that they're noting prices against.


If Mr T cites "abuse" of the policy as a reason for removing it, I would consider that to be remarkably hypocritical. I doubt that I am alone.

plymouthbear

zultan, " In what way? Are you suggesting that most R&Rs are given to people who are deliberately trying to be overcharged? If that's true, that's surely reason enough to change the policy?"
that is exactly what im saying zultan.
how else would you know if youve been overcharged. not many things have prices on , only barcodes, so how would you check your weekly shop.
maybe take a pen and pad and write down every sel price for every item in the trolly?

Odd_Fellow

merlin48 wrote:

edit....

If the policy does change, I believe it will be the fault of the professional R&Rers.

Blame who you want. It won't detract from the fact that this organisation with its billions in profit is incapable or disinterested in getting its systems robust enough to actually eradicate the problem of overcharging in the first place.

With financial resources like this, it is inexcusable for overcharging to continue on the scale at which it does unless it's deliberate.

Whichever it is, the R&R Consumer Revenge is an extremely valid poilcy to adopt. Good luck to everyone who continues to take advantage.

hardy

Quote
Originally posted by Winjackie



"I agree weaver, I have shopped at Tescos for over 15 years and never, ever used to check my bill. Since finding this thread, I always check and have found that I have been overcharged on small items that I purchase in an every week shop. I dread to think of how much money I have been overcharged in all my years shopping and not checking."

Sorry that I don't know how to post within a box like the rest of you!!

Winjackie's post reflects my sentiments on this entirely. Furthermore, it really makes my blood boil when they are alerted to an overcharge and merely take away the lower price from the shelf and continue to deliberately overcharge each subsequent customer, often for weeks at a time.

Winjackie

plymouthbear wrote:

zultan, " In what way? Are you suggesting that most R&Rs are given to people who are deliberately trying to be overcharged? If that's true, that's surely reason enough to change the policy?"
that is exactly what im saying zultan.
how else would you know if youve been overcharged. not many things have prices on , only barcodes, so how would you check your weekly shop.
maybe take a pen and pad and write down every sel price for every item in the trolly?

I do not have time to take a pen and paper around tescos with me, I shop with 3 kids in tow. But if something is on a "2 for £2.00" offer for example, there is always a SEL stating this. You don't have to scan your receipt at the end of your shop to check this, all offers are clearly deducted at the bottom of the receipt. That's how I know when I have been overcharged in these instances.

plymouthbear

well said odd fellow.

plymouthbear

so you never intentionally r&r then winjackie?