Tesco misprice discussion area part 17

omg_3

manager1975 wrote:

I work for Tesco, do you really want me to come onto this forum and call R&Rers thieves? I will if you want but I'd rather refrain for now :beer:

Whatever you think about Tesco, people will ALWAYS come back. I've heard plenty of people complain and tell me they'll shop at Waitrose, Sainbury's, Asda et al. The following week they come back because of price.

If Tosco change the r&r policy, I for one will not visit a store again, with the exception of Fuel. ASDA and Morrisons are cheaper and their staff do not have attitude problems.

Richie23_2

omg wrote:

If Tosco change the r&r policy, I for one will not visit a store again, with the exception of Fuel. ASDA and Morrisons are cheaper and their staff do not have attitude problems.

Totally agree.. asdas are hell of alot cheaper but as we are in Tescos r&r'in we do our shopping there aswel to save time.

Ive never seen a company change its prices weekly like tescos.. one week a xbox game is £27 the nexts its £37 then the next its £34..y? why dont they just work an average out an leave it like it and they wonder why they leave so many sels up that are wrong. how a company can chop and change there prices like they do baffles me..

Zara33

manager1975 wrote:

I'm a Duty Manager mate, I'm not on the board! What do I care if Tesco are hit a little harder over the next 12 days? Just letting you know :beer:

If you didn't care you wouldn't be here

manager1975

Mouschka wrote:

The thing is though, you do care and it does affect you.

No, personally, I don't care. It may affect me, indirectly.

Mouschka wrote:

Pressure to change R and R is coming from Store Management who don't like to see people profiting from their mistakes. I suspect that R and R losses affect bonuses paid to Store management.

The first part of that point is absolute rubbish. The 2nd part is true, the R&Rs come off the bottom line. i.e. Store profit. That affects a Store Managers' bonus, anyone below that level is not paid a bonus, just a salary. In my store, there has been no pressure whatsoever about the R&R policy. Probably because we don't have many carpetbaggers in the area and are not hit by it.

Mouschka wrote:

You're right in saying that you aren't on the board and you aren't involved in making policy - you just have to live with the consequences of decisions you have no impact upon. I'm sure it must be very annoying to know that HO value customers, even low spending fickle ones above their Store Management.

Annoying why? As a manager, I know that it comes with the job, I'm very realistic about it. The company wouldn't be as successful as they are (thus able to pay me the wage they do) if they put the employee first. The general staff may feel differently, I don't know because I've never asked the question.

Mouschka wrote:

Marketing is utterly ruthless and takes no account of the hard work put in by those in the stores. Lets face it if this policy changes Tesco will lose more money than it will save them.

How so? By stopping people who abuse the policy, it will mean giving less stock away for free. This increases profits. At the moment, those who will stop shopping at Tesco if the policy changes amounts to such a small % of the population it's negligable. And most of these people are those who abuse the policy, rather than genuine, loyal customers who've been the victim of a genuine mistake. As I've already said, any profit made from these customers is probably gone by the time they've had the R&R. I offered a R&R to a lady yesterday, and she nearly fell over with shock. These are the people the policy was designed for, now (as with lots of things in society) they'll suffer because of the few who abuse it.

Mouschka wrote:

Perhaps it will save Tesco having to recruit and train more hacked off Store Managers who see R and Rers doing better financially than they do from Tesco. I believe that the Tesco Board are likely to place Customers above Managers though whatever happens short term.

If Store Managers leave Tesco, it is NOT because of R&Rers. If R&Rers earn £60k+ p.a., fair play to them, but I doubt that is the case, eh?

A final thought, how many companies advertise the fact that they do a R&R for overcharges? Tesco don't, they may have a sign up behind the CSD but that's as far as it goes. When they remove the policy, the average customer won't even realise.

C00kie_2

Tesco made £2.99 out of me that i'd not planned to give them... saw a ready to roast chicken with a different label (£3.49) to the ones on the cheaper price. Lucky for Tesco it went through at proper offer price... d'oh! :rotfl: but kept it anyway. It was delish

Serves me right for trying to be clever

Miss_Money

manager1975 wrote:

A final thought, how many companies advertise the fact that they do a R&R for overcharges? Tesco don't, they may have a sign up behind the CSD but that's as far as it goes. When they remove the policy, the average customer won't even realise.

no the average customer doesnt realise they have totally ripped off on an overcharge and they just accept it. i myself have only ever done two RandR's and fair play to me as id given tescos 2 weeks to change the date on the yellow sel/remove yellow out of date sell... when they didnt i got my beradmaker! and then i got a reciepe book to go with it.
As for misprices now.. well i go theold fahioned way about it.. Trading standerds, i think a huge fine is more damaging to tescos than an RandR and IF the policy changes i think they will find that. And then the average customer wont be ripped off as prices should then be right, and tescos wont be making an imorral profit from illegal overcharges.....

TGM

"I work for Tesco, do you really want me to come onto this forum and call R&Rers thieves? I will if you want but I'd rather refrain for now

Whatever you think about Tesco, people will ALWAYS come back. I've heard plenty of people complain and tell me they'll shop at Waitrose, Sainbury's, Asda et al. The following week they come back because of price."

LMAO, @ manager1975 Tosco grocer.

You are reponsible for employing numpties

You are reposible for ripping customers off

You are responsile for this mess.

Some prices are up and down like a ****** knickers, the numpty employees don't know whats going on, labels get mixed up, Tosco computers are working in overdrive...

But its the customers fault right

Aussiebird_2

TGM wrote:

"I work for Tesco, do you really want me to come onto this forum and call R&Rers thieves? I will if you want but I'd rather refrain for now

Whatever you think about Tesco, people will ALWAYS come back. I've heard plenty of people complain and tell me they'll shop at Waitrose, Sainbury's, Asda et al. The following week they come back because of price."

LMAO, @ manager1975 Tosco grocer.

You are reponsible for employing numpties
You are reposible for ripping customers off

You are responsile for this mess.

Some prices are up and down like a ****** knickers, the numpty employees don't know whats going on, labels get mixed up, Tosco computers are working in overdrive...

But its the customers fault right

I don't often raise to the bait, but can you refrain from making generalised sweeping statements please?? (highlighted in red).

I'm a working mom, just trying to earn a few quid. I'm certainly not a "numptie".

Odd_Fellow

manager1975 wrote:

edit.....

And most of these people are those who abuse the policy, rather than genuine, loyal customers who've been the victim of a genuine mistake.

EH? I can't see how this can possibly be the case. So many overcharges are not "genuine mistakes". It's wilful negiligence by the company, at whatever level.

This comment is based in the following fact.

When an overcharge is brough to CSD attention, a report is made out on the product. If nobody takes any notice of this report and so rectify the issue, then it's wilful neglect - there can be no argument. What's the point of making a report of the problem is nobody takes responsibility for correcting it?

Whereas removing the SEL for products often resolves the issue in legal terms, there are countless price tagged products like books, CDs, DVDs that are wrong. The Gordon Ramsey books are a classic and current example.

This is proof enough that Tesco, the company, is happy to let such practices continue. If they can communicate ANYTHING at all between HO and the stores, they can send around lists of products to correct.

GRFC1972

manager1975 wrote:

I'm a Duty Manager for Tesco Metro and was privvy to a conversation on the weekly conference call last week. The SD and Shrink & Security manager both confirmed that the policy will be changing from week 1 (we're now in week 51), due to sites such as this and abuse (I'm sorry, but that's exactly what it is) of what started out as a customer service policy.

Considering it hasn't been rolled out to stores in their orange bag yet, exactly how would you expect some evidence.

As for your dvds, you wouldn't have been getting free dvds under the new policy, they'll be making it watertight against those I've heard called 'gentlemanly thieves' :rotfl:

At last, someone with b***s to say what I wouldn't.:T

As Manager1975 says, there is no proof yet as it had not arrived instores. There was an email sent out by shrink managers last week that should not have been, as this had a few trial points in it (such as refunds onto gift cards rather than cash etc).

Now as you lot know Tesco are not known for their accuracy in all stores so I am sure that a few will miss a board or sign. If these boards/signs are still visible then Tesco are advertising a policy they must honour, no matter what a manager wants to quote about a change of policy.