Aquafresh Merlin Family Pass

helliesin

Ok, Ive just spoken to someone in the marketing dept and aired my views. She went off to speak to someone in customer services. She came back and said that the customer services dept was closed but she had spoken to a manager of some sort. Apparently they are looking into a way to resolve the problem as they have had other complaints of the same nature. She said that we will all be hearing from Aquafresh again, probably via email and probably tomorrow. So if I havent heard from them by 3pm tomorrow I will be calling again to see where we stand!

I didn't let on that we are all in communication, I think we should save that as our 'trump card' if all else fails!

SavingJane

Ohhhhh so is it worth e-mailing them then or wait to see what they come back with 2mora.....guess I might not of checked my e-mails today being a 'busy' mummy lol

leftinthemiddle

my daughters have been in tears. i wish i had never told them i had won now.

kittycatty

Thank hun for keeping us updated. I emailed too and had a reply stating someone would contact me tomorrow, fingers crossed xx

TeaCake

Would it be worth emailing to express the family disappointment then?

JoJoY

I hope you get somewhere and at least you were offered something. When this happened with the Head Tennis daily a while back we were all just told tough luck

Good luck

hayleyholly

Check you emails guys

clairesims1978

lol @ hayleyholly... just came on to post exactly the same thing !!!!!

hayleyholly

Hhaha, got blackberry so comes through straight away, I promise that I do not keep refreshing my emails all night

clairesims1978

oh I do... i'm not so bad at nighttime but during the day i'm always refreshing my email in the hope of something exciting being there !!