Aquafresh Merlin Family Pass

hayleyholly

I never win anything, so I have no hope of that haha

markiejg

Been following this since it happened the other day. Being nosey now, but have they offered you the tickets?

helliesin

No, they've offered us a family day pass to a merlin attraction.

Are we all happy with this...?

x

TeaCake

We’ve been following the discussions on moneysavingexpert.com with interest, and we’ve also listened to the feedback that has come via our customer care team. We really do appreciate this participation.
As we don’t want any of our Aquafresh Club members to feel let down, and due to the inconvenience of some Cineworld locations, we would like to offer you a complimentary Merlin Family Day Pass instead of the Cineworld voucher.
We hope you agree that this is a very fair solution: it provides generous compensation for the disappointment you may still feel and enables us to stand by the closing date of the Terms and Conditions, allowing other people to enter and have a chance of winning. Plus, don’t forget you are still in with a chance of winning as your competition entry is still valid.
We’ll be in touch as soon as the redemption details are finalised, so keep an eye on your inbox!
Thank you for your enthusiasm and involvement, and please be aware that we will not be able to offer any further compensation beyond the free Merlin Family Day Pass.
We hope that you and your family has a fantastic day out.

Im happy with that I would like to say thanks to helliesin for all that shes done and to the The Aquafresh Team for providing (what I think is) a decent resolution to this.

manufc

helliesin wrote: »

No, they've offered us a family day pass to a merlin attraction.

Are we all happy with this...?

x

Have they? How do you know?

helliesin wrote: »

Ok, Ive just spoken to someone in the marketing dept and aired my views. She went off to speak to someone in customer services. She came back and said that the customer services dept was closed but she had spoken to a manager of some sort. Apparently they are looking into a way to resolve the problem as they have had other complaints of the same nature. She said that we will all be hearing from Aquafresh again, probably via email and probably tomorrow. So if I havent heard from them by 3pm tomorrow I will be calling again to see where we stand!

I didn't let on that we are all in communication, I think we should save that as our 'trump card' if all else fails!

Thanks for keeping us informed.

I will be ringing them tomorrow to tell them how upset my daughter is, I'll keep you all informed.

Good luck every one

vodkawitch1

I am happy with a day pass obviously we are not going to get a full year pass.

TillMan

I am going to have a very upset child over this. She is convinced she has got lots of fun days out coming. I am anything but happy to get a single day pass.

leftinthemiddle

I am happy enough. We at least have a nice day out to look forward to, just a shame it was an error. I didn't realise it was an error till i read it here and saw lots of other winners.

clairesims1978

I think its reasonable compensation and they have made it clear this is their final offer, at the end of the day had they not made the error none of us would have anything at all and we would all just be waiting for the draw to take place. Least this way our kids get a nice day out and we are still in with a chance of winning the annual passes. I'm happy too, not as happy as I would of been with a full annual pass but happy enough! There are plenty of people on here who have entered and wont be getting the day pass, think I would be more upset if I were one of them. If I had entered a comp for a Merlin day pass and won it I would be over the moon to have won. Keeping my fingers crossed for winning in the proper draw now!

KIMY

Hi, l too received my email my daugther is disappointed but as we have a family day pass l will take her to London as promised and take her in Madam Tussads with pass and have to pay for London Eye. On positive note at least they have compensated with a day pass.:)