~Avon Hints & Tips (Part 8) ~ Please read first post :)

Mammato1

Magicbunn well done! Glad to hear you're doing so well.

I had a phonecall from one of the customers, she speaks little English so difficult to communicate on the phone so instead of running to work I went to see her. She bought multistylo and says it smells as if it was old :-( I smelled it and smells of nothing to me - perhaps this is the problem. She said the lipstic should smell like 'flowers'. I said that it cannot contain strong fragnances as it is multi-purpose so also for eyelids which are much more sensitive.

But anyway I have my first exchange and not sure what to do. She wants to exchange in the first place and if the smell is still funny in the second one then return it! My AM didn't take me throught the procedure. Do I pay her money back? Do I get this exchanged at the same price? Do I have to send it back now? Or give it back at my next delivery? What if this product costs more now? If I exchange now, can I return later?

Also collected a brochure 16 which I left in the nursery before I went on holidays and there isn't even one order :-(

I,_Geek

Exchanges

Go to "My orders" then choose "replacements". There's a search box so you can find the product you want to exchange. You don't need the full name, just one word from it should do. More than one product might appear in the list. Select the one you're exchanging (put 1 in the quantity box and choose a reason code), and then on the right-hand side of the screen you state which product you'd like to swap it for. So you re-type the product code. Click "save" and then click on "show saved products" (or something similar - forgotten the exact wording). It's on the bottom right in a grey bar that runs across the screen. Clicking on it shows the products you're returning and what you want to swap them for. Click "continue" and you have another chance to double-check everything. You also have an option to get the replacement immediately (at least a week) or with your next delivery. Then click "confirm" and you're given an order confirmation number. This order also appears in "order tracking". Print out a returns form and return the unwanted item on delivery day. If you end up with any other returns in the meantime (not necessarily exchanges) you can put them in the same box as the item you're exchanging.

How you go about it with the customer is up to you. Some customers will happily hand over the product and not expect a refund and trust you to come back with the replacement. Offer a refund just in case. If you don't have to give a refund it makes delivering the replacement easier - if they're not in you can post it.

magicbunn2106

Chin up mamma to 1 , about the nursery , try offering an incentive to them , or leave some samples. Or go in with a sample product.
Try things like put a mystery envelope in with the brochure. Who ever opens it first will get what's inside. Example:
Free £2.00 to spend in brochure.
0% off next order.
Free product (of ur choice of course )
Things like that .
Or u could say who ever asks you for an order form will get one of these envelopes. That way you may stand more chance of an order. Just try enticing them in. Once you have at least one order the. Other may pick up on the products and bizz, etc and order aswell.

But what ever you think don't I've up . Xxx

Mammato1

I,_Geek wrote: »

Exchanges

Go to "My orders" then choose "replacements". There's a search box so you can find the product you want to exchange. You don't need the full name, just one word from it should do. More than one product might appear in the list. Select the one you're exchanging (put 1 in the quantity box and choose a reason code), and then on the right-hand side of the screen you state which product you'd like to swap it for. So you re-type the product code. Click "save" and then click on "show saved products" (or something similar - forgotten the exact wording). It's on the bottom right in a grey bar that runs across the screen. Clicking on it shows the products you're returning and what you want to swap them for. Click "continue" and you have another chance to double-check everything. You also have an option to get the replacement immediately (at least a week) or with your next delivery. Then click "confirm" and you're given an order confirmation number. This order also appears in "order tracking". Print out a returns form and return the unwanted item on delivery day. If you end up with any other returns in the meantime (not necessarily exchanges) you can put them in the same box as the item you're exchanging.

How you go about it with the customer is up to you. Some customers will happily hand over the product and not expect a refund and trust you to come back with the replacement. Offer a refund just in case. If you don't have to give a refund it makes delivering the replacement easier - if they're not in you can post it.

Thank you. How do I print out a returns form? where from? will have to do it at work as have no printer at home.

Also my account shows £-1.50 - what does that mean? I paid exactly what I had to pay Avon online (£151.17) and I also called Fast track about the mistake they made (I ordered two incandessence edp half price for £5.50 each which should come to £11 but had been charged twice under different codes - once £11 and once £2 so they should have credited me £2, which the guy in the call centre said he did).

Is the call centre outside the UK? Every time I call I speak to people sounding Asian and I find communication quite difficult at times.

My AM just dropped the books outside my door today - even though I was at home and asked her to ring the bell and come in - she could show me returns, exchanges and answer my questions.
Obviously no sign of the promissed free perfumes:mad:

One more question: one customer ordered 3 liquid glide eyeliners but I missed the quantity, I don't know how - perhaps because she only put £3.00 as an item price. She wants 2 other ones but they costed £3 in c15 and now cost £5. What do I do?

many thanks

Money_maker

Mammato1 wrote: »

One more question: one customer ordered 3 liquid glide eyeliners but I missed the quantity, I don't know how - perhaps because she only put £3.00 as an item price. She wants 2 other ones but they costed £3 in c15 and now cost £5. What do I do?

many thanks

Your AM sounds crap - she should have shown you all this. In C16, you can back order from C15. First box on the order line is drop down, click it and change to C15 then you will get that price.

You will need to acquire a printer for these returns - can use someone elses or the library just once? You will need to order a return pad 82974. These are free and once you have one you can fill in returns manually.

Good luck, you are not getting the support you should be.

Money_maker

Mammato1 wrote: »

Also my account shows £-1.50 - what does that mean? I paid exactly what I had to pay Avon online (£151.17) and I also called Fast track about the mistake they made (I ordered two incandessence edp half price for £5.50 each which should come to £11 but had been charged twice under different codes - once £11 and once £2 so they should have credited me £2, which the guy in the call centre said he did).

£2 - commission = £1.50. Sounds ok to me.

Mammato1

Money_maker wrote: »

Your AM sounds crap - she should have shown you all this. In C16, you can back order from C15. First box on the order line is drop down, click it and change to C15 then you will get that price.

You will need to acquire a printer for these returns - can use someone elses or the library just once? You will need to order a return pad 82974. These are free and once you have one you can fill in returns manually.

Good luck, you are not getting the support you should be.

Thank you - I know I can backorder but I am in c17 now. The eyeliners were backordered last time in c16 because I had mostly c15 brochures as when my AM signed me up she didn't have almost any of c16 left so she gave me many of c15.

I guess I can't do anything now, I am a bit embarrassed that I had not noticed the customer wanted 3:o

Mammato1

Money_maker wrote: »

£2 - commission = £1.50. Sounds ok to me.

Hmmm, I was thinking about it but they actually charged me twice wrongly.
The product costed £5.50 per item so two of them should be £11.

I was charged once £11 for 1 item and once £2 for 1 item so I thought they should credit back £2 without any commission taken off.

Smoosh

Not sure if anyone will be awake to answer these questions before I have to put my order in, but I'd be so grateful if someone did!

Firstly, this is my second campaign, will they send me free brochures? Because they did with the last campaign and if so, I don't wanna order some and end up with too many!

Also, I currently have £60 worth of orders (although, that does include £7 worth for me and by OH, whoops!), can anyone do the maths on whether it'd be worth spending more to reach the £78 to get commission? I don't wanna miss out on commission, but at the same time I don't want to spend out lots to reach the target and then up in a net loss!

lollybabe

Hi I have already posted my troubles in Debt Free Wannabe before I spotted this thread so I'm hoping someone can help me? Here goes...

devastated by AVON
Hi everyone, I was in debt for a long time and am still paying off my final debt at an affordable rate. This September the CCJ that I had on my credit file reached the limit for staying on my credit file and has been removed yay! As I have been extremely careful over the past 6 years my credit rating as a result of this CCJ disappearing has shot up to 995 putting me in the excellent category.

I have tonight received an email from credit Expert tonight to tell me that Avon have put a default notice on my file and after looking I found this has caused my rating to plummet to somewhere in the 300 mark making it in the poor category!

I am devastated that all my hard work has been ruined due to this. What happened with Avon is I owe them £110 according to their records but I have £80 of stock to return (due to a duplicate order being processed) I have attempted many times to arrange for them to collect this so that I can pay the remaining balance but each time I have either missed the van driver, they haven't shown up at all or the collection wasn't actually arranged.

I have emailed them tonight as there is nothing I can do until tomorrow I am just so upset that my excellent credit rating was here and gone in a flash!:( xx