~Avon Hints & Tips (Part 8) ~ Please read first post :)

Money_maker

It would depend on how many houses I had and when my order day is. You could get them out tomorrow, collect tuesday then out again until friday but is this long enough? If your order day is friday or earlier then just concentrate on one drop.

Those not interested will push the brochure back outside so hopefully you have some sort of bags for them. An introductory note drawn up on the pc can help to identify potential customers/advise customers to leave the brochure on their doorstep.

When canvassing, I leave them for about 3/4 days and try to hit over a weekend (customer has more time to browse, relatives round, talking to neighbours etc).

Regulars I drop tues (if delivering) or wed for collection following monday.
HTH

colinrobbie

Order deadline is Friday but SL says I have till Sunday. I don't work Tuesday so could collect and re.deliver on same day if the consensus was that this would be long enough for a first browse.

Mumto2

colinrobbie wrote: »

Order deadline is Friday but SL says I have till Sunday. I don't work Tuesday so could collect and re.deliver on same day if the consensus was that this would be long enough for a first browse.

I often leave mine out for 2 nights with good results. As you're just starting out, I'd give at least 3 books before you leave them alone for a bit (unless you get a firm 'no' )

Good luck - lots of great advice on here - let us know how you get on

joyfull

Welcome colinrobbie, nice to have you on board!

MarsdenCuckoo

joyfull wrote: »

Yes it is ...... For Men deodorant spray. I will let you know how they respond.

Think maybe Avon shot themselves in the foot when they offered the Men's range @ 4 for £5..... Have been delivering to one house for 6 months without a sniff of an order but then whoopeedoo that's exactly what they ordered. Doh! My C2 invoice said not to expect it in the next delivery either! :mad:

MarsdenCuckoo

slm6002 wrote: »

I have one customer who has placed 2 orders over the past few campaigns but each time she places them outside (as requested) far too late. I collect on a certain day and if no book outside i leave a note with second day for collection. If still not left out i give up on the fact that there will be an order or book. I dont want to let her down but dont really want to go back again. Any ideas on how to approach without offending a potential customer?

Why not leave a note confirming a deadline to contact you if they wish to order e.g. Contact me by ......... for Delivery ..........

slm6002 wrote: »

Next problem is that before xmas i put out the books as usual and then collected - no problems. Today i delivered the new books and 3 people are now asking where their previous orders are? I am confussed as there were no orders in the bags. I definately collected and sorted the books from this road and there were no orders, but again i do not want to let people down. Not sure if some kind person has been around removing forms but in my mind that seems rediculous. Anyone had anything like this happen before? I am thinking i should do a note to this road explaining situation, and maybe get them to email me their orders?

Any advice appreciated

Hmm... Not so easy, any chance your customers may have more than one rep? It does happen. Some customers get so fed up of being let down by their rep that they even have three! :rotfl:

Only suggestion I can think of is for you to personally address your order forms and save them until you know you no longer need them i.e. if you can produce your order form(s) with no orders they can hardly argue.... Similarly, check your books and if no order forms are in there you could just drop a note in when you're next passing saying something like "Thanks for putting my book out, can't trace my order form so assume you don't want anything this time. If that's not correct, please contact me by ................"

Good luck. Sounds like you're being very conscientious :T and in the long run your customers will appreciate that - honest!

MarsdenCuckoo

joyfull wrote: »

To anyone interested, my request for a couple of free gifts from Avon to customers waiting forever for OOS items got the following response -

On checking your account, it appears that these particular products are out of stock. We fully appreciate the disappointment caused when we are unable to supply products which have been ordered. Unfortunately, due to high demand, it will not be possible to supply these products at this time.

Please be assured we will dispatch these products as soon as stocks are available.

Unfortunately, we are unable to send complimentary products. However, if you would like to order alternate products, we will endeavour to deliver them within five to seven working days.

Thanks Avon. Not.

Now I have another customer who bought a mascara, found it to be empty, I replaced it & the replacement is empty too. I'm now refunding her & giving her a free mascara from my own stock. Thanks Again Avon. Not.

Last year there was a problem mascara - Diamonds something or other? Was just v dry. I stopped my customers ordering it in the end and suggested an alternative. No need for you to be out of pocket, just send the replacement back too.

As for an 'apology' to your customers for late delivery, provided this is just an everyday item and not something special for Christmas, etc. why not offer your customer a 10% discount voucher off their next order? I 'inherited' a few customers last year from a rep, who gave up. The rep insisted they ordered every time but they certainly didn't from me. When I was shorted by Avon for something, I used the discount voucher idea and they've ordered every campaign since! :T

MarsdenCuckoo

colinrobbie wrote: »

Hi all. Just started as a rep today and already looking for advice. I have 40 brochures from my SL. Here is my dilemma. Do I hand out the brochures and take them back in after a few days and hand them out again for another few days to catch more people before order deadline or should I give people longer and focus on next time?

I can manage either way, just wondered what experienced reps might say about how a short deadline may be perceived by potential new customers on my first round.

Each to their own but 'less can be more'. We're in the 'quickie campaigns' at the mo so realistically we only have one week to get orders. Doesn't make sense to me to leave the books with customers for a week at this time of year. (Doesn't matter how long you leave a book with some people, they've never 'had time' to look at it when you collect it.)

My suggestion would be to get your books out/in twice in whatever allotted time you have on days to suit you. You won't get all your books back from your first drop but means you can cover 50/75% more customers with the same books. Next campaign, give your new books to whoever has ordered and use your back-books to canvass new customers. (Starve anyone, who didn't return your book, for a few campaigns but drop your details in so they know you are still active if they want something.)

The longer you leave a book with someone, the more they take it for granted. Betterware's suggested way of working is to just leave it overnight :eek: They reckon that makes it seem more 'precious' so people grab the deals while they can. :cool:

I was dropping books off today to people, who were let down by their ex-rep. One lady looked aghast when I told her I would pick it up Tuesday. (Her ex-rep obviously gave her longer.) My order's due Friday so that gives me the option to get my books back out again if needs be.

Good luck with your own Avon business; the knack is to plan it so it works into your life and not the other way around.;)

MarsdenCuckoo

colinrobbie wrote: »

Order deadline is Friday but SL says I have till Sunday. I don't work Tuesday so could collect and re.deliver on same day if the consensus was that this would be long enough for a first browse.

Sounds a good idea to me and if on Friday you're short of HOV (£148+) that would also give you the opportunity - if you wish - to put them back out again with a note 'Order by ..... Delivery ......., Failing that delivery will be ............' to collect Sunday and place your order then. Lot of work but the Genics Serum is fabulous and well worth working for as your first SmartStart freebie for achieving HOV.

baloo

Could somebody please let me have the contact details (PM me pls) of the ASM for area 344. It used to be Angela Ranby a few years back, but I'm presuming that she's either moved on or changed her contact details.
Many thanks in advance.:beer: