VW Touran Engine Blown Up

lotstodo_2

Valleycat wrote: »

Hi All

I have a Touran S TDi just under 4 year old and just over 62000 miles
This weekend the con rod has gone through the block I contacted my local dealer for a quote and to see if they would help us pay for a new engine as a good will gesture as the car is only just out of warranty we have been asked to pay £380 for them to strip the engine so they can make a report of the cause and IF it was a manufactures fault they will ask head office to consider our request.

My question is has anyone been though this?
What do you think my chances are?
Or should I just take it on the chin and part x it in?

Thanks in advance


Nikky

Hi Valleycat

Can I ask what garage you used? I am in South Wales too. Same prob but VW still aren't admitting to it.

lotstodo_2

Valleycat wrote: »

Hi All

I have a Touran S TDi just under 4 year old and just over 62000 miles
This weekend the con rod has gone through the block I contacted my local dealer for a quote and to see if they would help us pay for a new engine as a good will gesture as the car is only just out of warranty we have been asked to pay £380 for them to strip the engine so they can make a report of the cause and IF it was a manufactures fault they will ask head office to consider our request.

My question is has anyone been though this?
What do you think my chances are?
Or should I just take it on the chin and part x it in?

Thanks in advance


Nikky

cb1979 wrote: »

You would not expect a conrod to fail at all in any modern engine unless it has run out of oil,especially a low powered, low reving diesel engine
People think of VW being German made but they source their parts from all over the world
It is possible the failed conrods are from a large batch made within a short period of time

So how do we get VW to admit that this is not a one off?

patman99

If it were a Public Authority, you could submit a FOI request, but as it is a commercial entity, this avenue is not available.
The one option is to register a website purely for owners to log the details of this problem, then use FB, Twitter & the local media (radio & newspapers via a mailshot) to advertise the issue and point those with the issue to your site.
By also including Watchdog in the mailshot, you could soon have enough data to prove the fail rate is above acceptable levels.

breton_2

Valleycat wrote: »

Hi

Update

I have had my car back they replaced the Engine, Turbo, Fly Wheel & Oil Pump VW paid 100% for the parts we only had to pay the labour which was £1,200 that was including the original price quoted to strip the engine total bill to VW was just over £10,000 so I am chuffed and thank you all agin for the help and advice.

Nikky

Great news!
Very nice people here to help.

mike_the_bike_2

Ok I have done a little digging on your engine number

WVGZZZ1TZ8W041437

WV (Identifies vehicle as a VW)

G The vehicle was built at the Auto 5000 GMBH factory a separate factory on the Wolfsberg site which is now shut that built Tourens

ZZZ Generic ignore

1T denotes the vehicle is a Touren

Z generic ignore

8 Model year

W Built at Wolfsberg

041437 The unique number of the vehicle

It would be very interesting if anyone else that had a similar engine problem could supply the details to see if there are any other similarities e.g Model year, plant etc

lotstodo wrote: »

VW have totally washed their hands of it. I am about to start with the Dealership and ask how their mechanics can say that it is normal for this to happen. I have contacted VOSA and completed the Defect report form, I suggest everyone who has experienced the problem does the same as they will follow it up, whether or not they have fixed the problem or sold the car. By the way my engine number is WVGZZZ1TZ8W041437, It would be good to get a list of the engine numbers together it may give a clearer picture. I have started writing a questionaire for VW any suggestions for questions to be included so far

Please complete the questions below in relation to Volkswagen Group vehicles:

1 How many vehicles have you been notified of with engine failure due to the con rod?

2 What engines i.e. size/date of manufacture/registration year, have these vehicles been?

3 What was the mileage on the vehicles?

4 What may cause such a failure?

5 Were there any changes in the production of these engines just prior to 2007/8? E.g. change in metal supplier?/transferred to new factory?

6 Were any faults noted with the cleaning or machinery used in the production of these engines during this time?

7 What is Volkswagen’s expectation of the longevity of their engines?



We need to keep on to VW I can't afford not to.

Thanks

ConrodCon

I have had the same problem at 92000 miles on my ’57 plate VWTouran and the vehicle also has fullservice history with VW dealerships. I’vealso had VW denying that there is a problem (great customer service eh?!).

I have just sent the defect report form off to Vosa and theysay they are aware of this issue and are currently investigating. So, to reiterate other forum members pleas,if you have had a conrod failure on a BXE engine on VAG cars please pleaseplease let VOSA know ASAP.
I am currently taking this matter through the county courtto try and recoup my costs for another engine, so if you are willing to confirmon email (rather than through the forum) that this has happened to your VAG vehicle(VW, Seat, Audi, Skoda) too, please could you email me on [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL] by the end of April? To submit my evidence in court, I need specificpeople’s names / addresses / vehicle details (including VIN number and enginenumber) – as I have been told this would be better evidence than that supplied ona forum.

If you can email me with the following details that would begreat:
· Your initial and surname
· Address
· Vehicle details
· VIN number (These can be found on your V5C document)
· Engine number (These can be found on your V5C document)
· Brief description of your conrod failure
· Any other information you think of use.

If you email me with this information, I will keep youinformed of my case and provide you with any additional information I can tosupport you.
Some forum members have said that VW has paid for work ontheir vehicle for conrod failure – again, please can you email me on [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL] if this has happened to you so I can use assupporting evidence within my court case?

Many thanks in advance.

ConrodCon

Krustybug wrote: »

Hi all. We own a 2007, 57 plate, VW Touran 1.9 tdi, last Friday it threw its number 2 Con-rod through the engine block. There had been no warning signs, ie knocking or warning lamps on, prior to the detonation. I was alarmed to see the engine fail in such a catastrophic manor.

After taking it to the local VW agent, and being told the engine was a write off and we were looking at a bill of approximately £4k I contacted VW UK customer service. A customer service rep from VW UK stated that, the car was over 5 years old and had covered 99k miles so it had been fit for purpose and further suggested that the failure was acceptable. Following that call we contacted VW in Germany, now waiting for their response.

We have only ever had it serviced at the VW main agent, every time within the service times and with the correct oil. It had only been serviced 4 months ago.

It would appear that there might be a faulty batch of engines/Con-rods, which VW will not obviously want to admit to. The Con-rod failures seems to only affect the BXE 1.9tdi (105bhp) engine, and from what I have found on the internet the failures seem to affect 57/08 plate VAG group cars.

I am considering starting to compile a list of VW cars with blown engines to then present to VW, VOSA safety branch and watchdog.

If you have experienced this issue or are involved with dealing with these engines any information would be great. I would need ideally the engine number, or at least the VIN number. VW in Germany cannot identify them from the registration number alone. If we can show that there may have been a batch/engine build run problem then it will be hard for VW to ignore.

I have had the same problem at 92000 miles on my ’57 plate VW Touran and the vehicle also has full service history with VW dealerships. I’ve also had VW denying that there is a problem (great customer service eh?!).

I have just sent the defect report form off to Vosa and they say they are aware of this issue and are currently investigating. So, to reiterate other forum members pleas,if you have had a conrod failure on a BXE engine on VAG cars please please please let VOSA know ASAP.
I am currently taking this matter through the county court to try and recoup my costs for another engine, so if you are willing to confirmon email (rather than through the forum) that this has happened to your VAG vehicle(VW, Seat, Audi, Skoda) too, please could you email me on [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL] by the end of April? To submit my evidence in court, I need specific people’s names / addresses / vehicle details (including VIN number and engine number) – as I have been told this would be better evidence than that supplied ona forum.

If you can email me with the following details that would be great:
·Your initial and surname
·Address
·Vehicle details
·VIN number (These can be found on your V5C document)
·Engine number (These can be found on your V5C document)
·Brief description of your conrod failure
·Any other information you think of use.

If you email me with this information, I will keep you informed of my case and provide you with any additional information I can to support you.
Some forum members have said that VW has paid for work on their vehicle for conrod failure – again, please can you email me on [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL] if this has happened to you so I can use as supporting evidence within my court case?

Many thanks in advance.

ConrodCon

lotstodo wrote: »

So how do we get VW to admit that this is not a one off?

We need as many people as possible to contact Vosa regarding this issue. You will see from my thread within this forum that im currently gathering evidence for my forthcoming court case so would appreciate if you could send any relevant information to [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL]

ConrodCon

Tiggytico wrote: »

It went to the dealership; so another "out of pocket expense" as I could have sold it for a lot more it I'd done so privately..., but I couldn't - I've moaned about it sooo much in public that I couldn't risk any comeback.

I have moaned just like you to make persons aware of this defect. VW are playing a dangerous game with these engines and should do the right thing and recall all bxe engines within VW Group and reimburse all persons who have paid out for a replacement engine. You will see from my thread within this forum that im currently gathering evidence for my forthcoming court case so would appreciate if you could send any relevant information to [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL]

ConrodCon

mike_the_bike wrote: »

Where can I find out approx how many VW group cars fitted with BXE 1.9PD units were sold in the UK with 07/08 plates?

I'm trying to work out the % failure rate of these units with con rods shooting through the crank cases.

Did you have any luck finding out how many of these bxe engines were sold in the UK? You will see from my thread within this forum that im currently gathering evidence for my forthcoming court case so would appreciate if you could send any relevant information to [EMAIL="conrodcon@yahoo.co.uk"]conrodcon@yahoo.co.uk[/EMAIL]