[CLOSED] Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV + Cabinet £33

bs7

gazbcfc wrote:

I Repeat I DO NOT WORK FOR EBUYER - you like a lot of others on this forum have BLINKERS on and cannot see outside of your own little fantasy of obtaining a TV for £28..

There are not 80 pages discussing and admitting it was a mistake as you alleged. Like it or not, if you actually read the thread from the start you will see that most of the comments have been about the consumer rights and contractual rights arising from breach of contract. Therefore what you said was untrue.
Your argument is hypocritical too: you argue that you are merely expressing an opinion and yet seem set upon discrediting anyone else's and dismissing theirs as "fantasy" and "BLINKERED". Perhaps you should take the time to read what other people have said first. You cannot expect people to be tolerant of your opinion when you never even read theirs.

If you bothered to read the thread before giving other people abuse you'd see that a lot of us have conceeded that there was never a chance of getting the TV but will continue pestering them so that it costs then in terms of time and in terms of tarnishing their already laughable reputation. I'm repeating an earlier post (but since you've obviously not bothered to read any of it i'll post my point again) - by pressuring them we stand more chance of making firms actually apply fair and consistent contractual arrangements. As things stand with ebuyer, because people simply accept it, there is no such thing as a binding contract - since they can merely state that there was a mistake even once they have the money. Okay - this time there was a considerable price difference, but what happens if it's a couple of quid and they decide they want to cancel. Because people like you accept it and don't give them any bother, then they are more likely to repeat it over and over. Ebuyer haven't learnt from their "mistakes" in the past, and with opinions like yours they never will. If they are forced to spend time and money on extra customer service representative to clear the backlog of complaints and talking to Trading Standards etc then they will slowly realise that "mistakes" are worth trying to avoid and cost more than a simple "cancelllation" email.

gazbcfc

bs7 wrote:

There are not 80 pages discussing and admitting it was a mistake as you alleged. Like it or not, if you actually read the thread from the start you will see that most of the comments have been about the consumer rights and contractual rights arising from breach of contract. Therefore what you said was untrue.
Your argument is hypocritical too: you argue that you are merely expressing an opinion and yet seem set upon discrediting anyone else's and dismissing theirs as "fantasy" and "BLINKERED". Perhaps you should take the time to read what other people have said first. You cannot expect people to be tolerant of your opinion when you never even read theirs.

If you bothered to read the thread before giving other people abuse you'd see that a lot of us have conceeded that there was never a chance of getting the TV but will continue pestering them so that it costs then in terms of time and in terms of tarnishing their already laughable reputation. I'm repeating an earlier post (but since you've obviously not bothered to read any of it i'll post my point again) - by pressuring them we stand more chance of making firms actually apply fair and consistent contractual arrangements. As things stand with ebuyer, because people simply accept it, there is no such thing as a binding contract - since they can merely state that there was a mistake even once they have the money. Okay - this time there was a considerable price difference, but what happens if it's a couple of quid and they decide they want to cancel. Because people like you accept it and don't give them any bother, then they are more likely to repeat it over and over. Ebuyer haven't learnt from their "mistakes" in the past, and with opinions like yours they never will. If they are forced to spend time and money on extra customer service representative to clear the backlog of complaints and talking to Trading Standards etc then they will slowly realise that "mistakes" are worth trying to avoid and cost more than a simple "cancelllation" email.

here we go again ! this whole thread is littered with people stating it was a mistake. I have read each and every post the first time it gets mentioned as a mistake is on the front page post number 5

Woby_Tide wrote:

104 ordered in 22 mins now!

it's a pricing error, probably meant to be £330, with delivery it comes to about £39.50, have to see how many orders they cancel!

So what I said is not untrue and if you persist in calling me a liar in print I WILL take further action.

likewise I havent discredited anyones opinion, and I would like to know where I have supposedly abused people! _ in all of my postings I have been polite throughout and have not aimed any insults whatso ever.

I do not tolerate poor customer service and do not agree in anyway at the way Ebuyer have dealt with this. IF you had bothered to actually read my postings you would see I had offered the correct advice to people - I have been through this with another e retail company and had a successful outcome. I had to sue for loss of bargain and was awarded an amount to compensate for this.

bs7

gazbcfc wrote:

here we go again ! this whole thread is littered with people stating it was a mistake. I have read each and every post the first time it gets mentioned as a mistake is on the front page post number 5
...
So what I said is not untrue and if you persist in calling me a liar in print I WILL take further action.

i didn't call you a "liar" again, i simply state that your assertion was untrue: No matter what you say and how you frame it there are not 80 pages of people admitting it was a mistake and i think anyone being at all reasonable would agree. (Although if we're pointing fingers - you called someone else a liar and accused them of fraud in another thread).

Calling people 'blinkered' and stating that they live in a fantasy world is not particularly polite. Nor is calling members of the forum "greedy beestards" earlier in this thread too ("been polite throughout" indeed!!).

The fact of the matter is not everyone agrees with everyone else and this is bound to happen, but the thread, it seems, is now being used to see how things can be advanced, i'm sure everyone is more than aware of the problems of that but i'm going to say the same as Tincan:

Tincan wrote:

Admin and Co, i have to reply re: above to clarify my position [...]. I will not reply any further to this thread unless it calms down as it is pointless...

MSE Controller2 has already warned that the thread is at the risk of being closed and i'm not going to read any more of your comments as i don't want to risk the thread being locked and pressure taken off ebuyer.

shrek101

Lets get back on topic, please.

No one has implied that this could not be seen as a pricing mistake. However, what I don't like is how money was deducted from CC and hence under Ebuyers terms and conditions a contract was formed. In my view a contract should be legally binding and they should abide by there contractual obligations. If money hadn't be taken then that's fine most of us would shrug this off and move on.

Therefore those who want to contribute to this thread by all means do so, but please don't try and hijack this thread so that it can be closed. Thank you.

blaze

No one has implied that this could not be seen as a pricing mistake. However, what I don't like is how money was deducted from CC and hence under Ebuyers terms and conditions a contract was formed. In my view a contract should be legally binding and they should abide by there contractual obligations. If money hadn't be taken then that's fine most of us would shrug this off and move on.

Exactly, they fact is they took the money off us. They don't have any measure's to stop this from happening, which is why people are angry and are persuing this, just for the fact that it may lead to them actually hiring more than 10 people (probably being generous) to work for them.

They should NOT take money from us until they have dispatched the goods, as most company's work, ebuyer work in a way that they can take money from thousands of people, hold all their money for a few days and gain interest on it, then give it all back.

Either don't take people's money until the item has been dispatched, or work the same way Dell does and look at every order being made to make sure it is right.

thor

If Ebuyer had not deducted money then this thread would have died out ages ago. Nearly everyone would have accepted the mistake and there would not have been any contract made to be argued over. It is Ebuyer's greed that is the problem. It has already been mentioned that Ebuyer will make interest on the money taken from customers even when they have to make a refund. Why can they not wait until the goods are actually dispatched?
Ebuyer has if not the worst then definitely one of the worst reputations of all online retailors. Just check the forums and newsgroups to see who gets the most stick!
Quite frankly, it is Ebuyer being unrealistic if they think that they can get away with screwing customers for so long without making any efforts to improve their sevice.
For them a contract is only legally binding when it suits Ebuyer. If they were a decent company then maybe I would have stood up for them but they are not and so I won't.

blueghost

contacted our local trading standards, same ones as shropslad who posted earlier, and they advised the same thing of writing a letter stating they are in breach of contract and you expect them to supply the goods at the original price. you should state you expect a reply within 7 days.

It's worth doing just for the sake of a recorded letter.

peter_the_planter

I have just had a telephone call from the Eastbourne Trading Standards Office ref 111019 and they say that Ebuyer have broken contract law in that they offered to treat at £28.08 plus vat and shipping, I offered this amount, they confirmed the acceptance of this order and took the money from my account. I am fully entitled to buy it elsewhere and claim the difference back under loss of bargain. If they had not taken the money there would have been no contract. Problem is I can't afford yet to buy at the normal price and go through the small claims court(thats why I bought at that price). Not sure what to do next.
Peter.

blueghost

peter_the_planter wrote:

Problem is I can't afford yet to buy at the normal price and go through the small claims court(thats why I bought at that price). Not sure what to do next.
Peter.

do as our trading standards said:

blueghost wrote:

and they advised the same thing of writing a letter stating they are in breach of contract and you expect them to supply the goods at the original price. you should state you expect a reply within 7 days.

peter_the_planter

blueghost wrote:

do as our trading standards said:

I have just sent them an enote as below. I will confirm this in writing to them as you suggest giving them 7 days to reply.

Thank you for your email cancelling my order 4153277, I have been in touch with the local trading standards office 01323 418200(their ref 111019) who have confirmed that You have broken the regulations in that you offered to sell me a television at £28.08 and that you confirmed that you accepted the price I offered. You then proceeded to deduct payment from my account. This in law constitutes a legally binding agreement between us.as confirmed in your terms. At this point you must sell me the television at this price. Your later terms and conditions cannot override this contract. They have advised me to buy the item elsewhere and claim for the difference from you through the local Small Claims Court. This I am taking advice on. Please confirm that you are still considering my order cancelled.
Regards
P.Stapley
We live in hope.