KKO Mobile charges ???

ukstephen_2

i also recieved a sms claiming i had subscribed to kkomobile services.. i sent the text stop.. no reply!.. i used there automated cancel service to unsubscribe ( even tho i had never subscribed ) again no response! despite the message claiming to get back to you..so i called kkomobile customer service but the guy was very unhelpful.. finally i called three mobile customer services and told them about the situation. the operator was very helpful and called kkomobile and then told me all subscriptions had been stopped and they wouldnt bother me again!!! excellent service from three!!!!! inform three customer services first.. dont waste your time with kkomobile there scammers...

Jimfella

This company is a scam.

If you want to hit back at them financially here is how to.

1) Go onto Google
2) Search for 'KKO mobile'
(There will be lots of options returned but find a Google 'sponsored link'. These are usually at the very top or right hand side in a different colour.)
3) Click on the 'sponsored link' which will take you through to their website.
4) Stay on their website for at least 30 seconds before exiting (otherwise Google calls this a bounce and KKO won't be charged)

This will hit KKO in their wallet as they have to pay Google everytime someone clicks on their Google advert. It's kind of a nice circle that they themselves can fall foul to a similar trick that they themselves use to exploit others.

Google will only bill KKO for 1 click through per IP address, per day counts, so don't sit there for hours clicking on their sponsered links as they won't count.

However if this could go viral, KKO could receive a very large and unexpected bill from Google! So facebook it, tweet it, get your friends to do it everyday at work when they logon.

Dannifoster

The same thing has happened to me... I'm fuming I didn't subscribe and have never used thier services... I phoned them to complain but the guy who's name was Martin Smiv really didn't give a monkeys... This company has robbed me of £40 without my knowledge, and it appears to be happening to lots of people... I want a full refund and will not stop till I have got it... However dealing with matters like these via emails is frustrating, consumer rights are not being met, I have emailed watchdog to inform them of this company and their stinking attitude towards its unaware customers, plz maybe a group effort of complaints will make more people aware, and honestly, I would not lose any sleep seeing this scam brought to light and shutting the low lives down....

libsmum

ive been being charged £4.50 per week since mid april...

still on hold to 3 (3rd time, been cut off after 15 mins twice now) to try and stop this malarky

robcsworld

Discovered that KKOmobile had started charging me without my consent. Didn't realise this for ages and as a result they had taken nearly £100 through my billing system. Obviously seriously annoyed by this.
Phoned them and they said I had to email their support team. Did so and heard nothing. Did so again and was told it had been a technical fault and they would repay me the charges made. Having read the forums I thought this would never happen. Fact is they did. The check arrived a week later and is now in my bank account. I did email them lots and I did ask them to send the cheque as fast as possible. Now I have the money back I will look further at complaining to Three, my network provider and KKOmobile for allowing them to start charging me without my consent. Have already spoken to Three Executive and they say it is not their problem - it is a problem between me, the customer, and the provider of the service. So, trading standards next then...
Anyway, felt I should share this as none of the other forum posts I read talked about the situation having been resolved.
Really upset with the Three network for showing no interest in helping me sort this out.

delia1

I've also been hit by this scam. And it's been going on for 3months as I have not bothered to check my bills (stupid me!). Anyway, for people who have noticed this within 7days of their apparent subscription, invoke the distance selling regulations, which gives you the right to cancel within 7days with no charges being made. It is also a condition on KKOmobile website, this 7days period, so invoke it, and get your money back.
Not sure what the others with months of charges are going to do.
Txs

libsmum

Dear Andrew,




At MyDoo international we take customer service very seriously and are concerned that a customer has resorted to contacting yourselves. As such we have taken at detailed look at her specific case.

From our records we see that Ms Hibble clicked on one of our mobile adverts on three consecutive days each time taking her to a landing page that outlines the service and products, the weekly cost of the service and how to easily opt-out of the service. On the third day we see she clicked the button to continue on that landing page and was then taken to the PayForIT billing page. Payforit is the UK mobile micropayment scheme, created and supported by all of the UK mobile network operators, enabling consumers to use their mobile phone account or prepaid balance to transact securely and safely when purchasing content and services on the mobile internet. On this page the cost of the service is once again outlined.

I’ve attached a screenshot in case you are unfamiliar with this operator-supported micropayment system and an example of one of our landing pages. The industry regulator PhonePayPlus regularly request to see such advertising materials in addition to their ongoing background vetting of all premium mobile services.

In line with the PayForIT scheme rules set out by the 5 UK mobile network operators we send subscribers an SMS at the time they subscribe and we then send an SMS each month to remind them that their subscription remains active.

The SMS reads ‘[Free msg] You are subscribed to http://www.kkomobile.co.uk for £4.50 per 7 days until you send STOP to 61973. Helpline: 0845 834 1119’. In Ms Hibble’s case this was done at 14:00 on the 19th January, the day she intiated her subscription, and was delivered to her handset. From then on we then send her a monthly reminder.

It is unfortunate that Ms Hibble has been unable to contact our customer services department who are available Monday-Friday 9am-5pm by telephone and email.

What is unusual in Ms Hibble’s case is that she has made no downloads from the KKO Mobile service. Of course the possibility remains that the subscription was initiated by someone using her telephone. Despite the fact that regular SMS reminders of the subscription have been sent to her and that the charges will have appeared on each of her monthly bills, owing to the fact that no downloads have been made our Customer Services department will be contacting her directly in order to offer a 50% refund of charges as a gesture of goodwill.




Kind regards,

KKOmobile

libsmum

i contacted the daily mirror investigation team (as recomended on here) and they followed it up brilliantly for me.
I did manage to cancel (as far as I'm aware at this stage, which is a bit worrying) but only by email.
I will be doing a daily google search and click !!

dudester1981

Got hit with this yesterday. I was at work with my phone locked when I received the text message. I had at first dismissed it as one of those spam things trying to get me to respond.

I googled it today and wasn't impressed with what I found. I have cancelled hopefully on the 0845834119 number. I contacted orange about this who were the most unhelpful people I think I have ever come across. Basically saying since I signed up its my responsibility to contact the third party to stop the charges. Which is great except I never signed up, I know if I had the same charges on a bank account or credit card, my provider would never be this unhelpful. I have an android phone if I purchase any services or games via android the charge actually goes to my credit card not my mobile account.

adamjimenez

I found out they've been taking money out of my account since October and it's over £200!
I never signed up for their service and they are refusing a refund. I'm talking to Three about it, who are being helpful.
I've spoken to Phonepayplus who knew all about KKO but said it's something they don't regulate. They said I could contact Ofcom, but that Ofcom would most likely fob me off to my operator.