Egg...

Edinburghlass_2

Ah sorry I missed the bit in your posts where you said reply at once, I'll note that for next time

Knackered

See that you do!

I've sent the next letter to Egg now. I won't bore anyone with the contents.

andynwide

Hi
Has anyone tried sending request for SAR and all other correspondance by the secure online messaging service. As it is their service and records every communication.....it must be proof on both sides?

if anyone has done this please let me know...thanks guys:j

miss_corerupted

Hi all i hope you can help me and i'm sure the answer is easy and obvius!!!

I wrote to egg months ago to ask for my moeny back no go off them anyways i got distracted with life and forgot about it. So last week finally got round to it and sent of the same letter i thought it was best to start again as a few months had gone.

I've know had a letter of them offering me £60 when i want almosr £600!! Now what to i do! i have read martin's thing but i'm still confused tbh

Can anyone help me please???

shamrock7

Write another letter accepting the £60 as part payment and inform them should they not offer you the further £540 you shall pursue it through the financial ombudsman.This is the way I have gone and been successful with every claim so far apart from a stayed bank charge complaint. They are very helpful although it can take a bit time.Good luck!

Hopeful1

Egg refused my claim for just over £300. I sent it to FOS who have finally got Egg to agree to refund the amount i asked for.

These companies just hope people will give up.

Good luck

Edinburghlass_2

Make sure you say you are accepting the £60 in part payment AND without prejudice and will be continuing to court or the FO with your claim for the full amount.

miss_corerupted

excellent thanks for the help. printing it now hehe can't wait

miss_corerupted

right sent letter off recorded del today so fingers crossed and waiting now

billytruffin

What did you write in your letter out if interest? I too have received the letter offering part payment of charges. They offered me £16 for a total claim of £92.03. I am obviously going to contest this, but what wording do you use? Is it just along the lines of 'I will not be accepting your partial offer and will now be pursuing my claim through the Financial Ombudsman unless you send payment in full within 14 days?

Thanks

James