who can we complain too?

Peanuckle

So you had a visit from social services because the receptionist wasn't sure which family it was that she was trying to report? And did social services get involved or just explain why they were there and then go on their way once they realised it wasn't your family that was being reported?

Surely you are, as a parent, glad that someone is trying to protect an abused child? And if you have nothing to hide why on Earth are you worried about social services popping in and leaving once they knew it wasn't your child involved? What a bloody drama queen, bet you would have been the first to lynch the receptionist if the child concerned was on the news after being beaten or killed?

arcon5

Flyboy152 wrote: »

If the child abuser kept getting it wrong, e.g., not hurting them enough, or leaving too many visible marks, would they send them for re-training?

No re-training... just a 3 strikes and your out policy.:cool:

Flyboy152

arcon5 wrote: »

No re-training... just a 3 strikes and your out policy.:cool:

But wouldn't they have the option to appeal to the Child Abusers' Guild? Surely, if the training was at fault, they should at least be given the courtesy to face the board.

sarahg1969

If you have been in the position of being investigated by SS without any foundation, then you would know what a stressful situation this is. One has to tread very, very carefully indeed.

OP, I would suggest a complaint to the practice manager is in order in the first instance. After that, I'm not sure. Do you have a local parent partnership who can advise?

gregg1

Peanuckle wrote: »

So you had a visit from social services because the receptionist wasn't sure which family it was that she was trying to report? And did social services get involved or just explain why they were there and then go on their way once they realised it wasn't your family that was being reported?

Surely you are, as a parent, glad that someone is trying to protect an abused child? And if you have nothing to hide why on Earth are you worried about social services popping in and leaving once they knew it wasn't your child involved? What a bloody drama queen, bet you would have been the first to lynch the receptionist if the child concerned was on the news after being beaten or killed?

No - it smacks of bloody communist China!!!

How the hell is pulling a child who is having a tantrum up by the arm child abuse. It is PC gone absolutely crazy. You have no idea it was child abuse. When did we start saying someone was guilty until proven innocent. It is an over reaction

Googlies_2

sarahg1969 wrote: »

If you have been in the position of being investigated by SS without any foundation,

What do you think they do, draw a name out of a hat and randomly investigate them?

gregg1

Googlies wrote: »

What do you think they do, draw a name out of a hat and randomly investigate them?

That is basically what has happened here!

garethgas

arcon5 wrote: »

I didn't realise spotting a child being abused was something you had to be educated to spot. hmm...

You're clearly too good for us working class citizens...
One of my absolute pet hates is when people look down their nose at people in certain type of jobs. "Just" a receptionist is such a patronising thing to say about somebody. I hope to god your a lawyer or a doctor or something to be making ridiculous comments about her career choice like that!
If you think so low of receptionists.. god help those in jobs paying minumum wage!! Or the people collecting your rubbish, cleaning your street, ect ect.

Please re read my post.
Quoting out of context so you can alter its meaning and thereby adopt some moral high ground is not good.
The word 'just' was put in brackets for a reason.

Peanuckle

gregg1 wrote: »

No - it smacks of bloody communist China!!!

How the hell is pulling a child who is having a tantrum up by the arm child abuse. It is PC gone absolutely crazy. You have no idea it was child abuse. When did we start saying someone was guilty until proven innocent. It is an over reaction

And you have no idea if there wasn't something else witnessed by the receptionist that you didn't see? What if she'd seen the child being clouted around the head or thrown to the ground as they left? By that time she wouldn't have been able to wait and see what name was called would she?

Is it really beyond the bounds of possibility that something else occurred that you didn't see to prompt the report to social services?

unholyangel

gregg1 wrote: »

Also, in our doctors there is CCTV on the waiting room - I thought most doctors had this these days. Surely that would have helped in proper identification.

Does your doctors also make you carry a sign with your name on it for the cctv to identify you? As i said, the receptionist likely knows who did it, just didnt know their name.

We have no idea what the social services said to the OP and whether the op has taken it out of context (which is understandable given the severity of the allegations involved). For all we know the OP and the woman who yanked her child look completely different and the receptionist gave a description which then lead to the social services recognising the OP was not the "suspect" and explaining the reason for their visit.

Or for all we know they look alike and they had to question the OP in case she was that person.

All i'm saying is that we dont have enough information to make judgements. I didn't say she shouldn't complain. The practice manager may well be able to explain why all their names were given to the SS. Personally i would write to the manager stating that i do not wish for any action to be taken against the receptionist (i dont believe in punishing someone for trying to do the right thing when their hearts in the right place - whether it was an oversight or circumstances that lead to her giving several names to SS.....i severely doubt she meant the OP any harm) and that i commend them for being pro-active.....i do feel that the situation could have been handled better without causing unnecessary upset to the other parents who were present as child abuse is a very serious allegation.