help...water bill is £4000 a year.

Gothicfairy

finlander wrote: »

the bloke Im talking to says he is the manager.... are ofwat any good depends on the problem... who is the onus on to sort this out me or the water company and lastly.... this has been going on for 4 years! can i get my money back........

If the problem is after the meter IE they say leak then it is down to you.
Faulty meter is down to them etc
Again money back depends on the fault, if it turns out it is something to do with your property then no but if it is their fault then yes..they will work out your normal adc and go back using that.

finlander

OK...

1. They have confirmed 100% that my property has no leak and that my meter registers no movement when all water is shut off in the prop.

2. manager says that he will send me the data showing the spike and confirm that the investigation is closed and they will not be doing anymore.

3. They have 100% confirmed the spike as 14000 lts in 24HRS...

4. my only neighbour... I live in the country does not have a swimming pool or anything else like that.

5. surely if my supply branches off after the meter to the pump house or another prop or a farm then that is not my responsiblity but the idiot who fitted the meter. Surely they have a grid map and if not they shouldnt be fitting meters.

hethmar

Id write to the Daily Mail or Sun - let them investigate for you. Its ridiculous to be paying that much a year.

Gothicfairy

where is the meter ?


If the water in your property is shut off and no flow was recorded then I am not really sure what else the water company would do. They have covered all the things they should as far as I can see but that does not rule out a joint private supply which would be nothing to do with them.
They should have the details of main pipe work and their own but they will not have details of anything they did not install ( normally)

I honestly can't see you being attached to a pump house as they would have that info and GISST shows where they all are.

It is starting to sound like there might be a private supply off yours if the water company have no clue at all.

Gothicfairy

hethmar wrote: »

Id write to the Daily Mail or Sun - let them investigate for you. Its ridiculous to be paying that much a year.

I really can't see them being interested as this is hardly national news..It's not like anyone is dying or it is a mass problem, one person has paid £4k for the last couple of years...which if nothing else proves that they could afford to pay it as if I got a bill like that I would be in court for non payment.
So the question I would ask if I read this in the paper was : Why on earth did someone wait this long and why on earth should I care that they had a massive bill they could afford to pay when there are oap's out there that make a choice between heat and food..

OFWAT however might be a better bet or CCW as that is what they do.

finlander

'If the water in your property is shut off and no flow was recorded then I am not really sure what else the water company would do.'


if that is true and there is a private supply then as they are the ones who insisted on a meter surely I have some rights here. The supply would have been installed long before meters were invented when we all paid rates. The house is 500 years old. To then put one in and say ..'we dont know where its all going but you can pay' . 14000 ltres in one 24 hr period!!! ..cant be in any sense of the word right or fair!... whats more this has been going on for 4 years by the looks of it.........can I insist they remove the meter as the location it has been put is obviously wrong!!!

Gothicfairy

Didn't say it was fair at all but it happens. Private supplies are nothing to do with them and as they have none of the details how would they know it was even there ?

Although that is not to say it is hopeless, they might well offer assessed rate as a solution or relocate the meter..you never did say where it is ?
Maybe an internal one would be the answer and they would be able to help with that.
They might go back through your bill and work something out but I am not sure legally they have too though.

As far as they are concerned the water is going somewhere and that somewhere is nothing to do with them so they want paying..This kind of things does also happen with bedsits when the landlord has one meter in that supplies the whole place and the bill ends up in some poor tenants name.

I would still write to them and get it checked out and also check your deeds to see if there is any hint of anything else on your property.

finlander

'I really can't see them being interested as this is hardly national news..It's not like anyone is dying or it is a mass problem, one person has paid £4k for the last couple of years...which if nothing else proves that they could afford to pay it as if I got a bill like that I would be in court for non payment.
So the question I would ask if I read this in the paper was : Why on earth did someone wait this long and why on earth should I care that they had a massive bill they could afford to pay when there are oap's out there that make a choice between heat and food..'

thanks for that... not very helpfull and rather judgemental I would suggest.

For your interest I have been looking for any leaks and arguing with them for 4 years. Its taken that long to get the flow meter installed.

The reason I pay is that I cant afford to go to court as failing to pay a lawful debt is a sacking offence in my proffession.

But hey ho who cares... obviously not you and I shall carry on paying shall I? I asked for help not stupid judgemental claptrap.

finlander

thats ok... its not fair but it happens... the waters going somewhare the company who own it dont know where but I shall keep paying... excellent.

The meter is on the pavement outside the house.

Never mind I can afford it. I must be able to because I dont go to court so therefore its my responsiblity. Do you work for the water company? just wondering as youir about as helpful and have the same floored logic.

'the previous owner never complained sir'..

'no he didnt..but then he didnt have a water meter did he and wasnt being charge 4 grand a year'..

'yes that true'....

If they are not 100% sure the water meter only monitors one dwelling then they shouldnt fit a meter should they. Otherwise why not just put it at the beginning of the road and charge me for the whole village?

It should be crystal clear that something was seriously amiss when the last flow test came back and surely they should either find out what or put the property back on a ratable value and refund anything above that.

Sambucus_Nigra

finlander wrote: »

when????...... thats the problem in one month it was 24hr spike...how do i know when its going to happen..or shall I turn the water off for one month.......If it does keep spinning then they will say its a tap on again....

Well, yes - I'd check each half hour if it was that bad. Does it do it every day - every night - or on particular days/nights of the week? Get some sort of monitoring done [daily at first] and then once you flag up these spikes, then video it over that time period. The turn the taps off during the same period and do the same and see if there is any difference.

Also, have you gone to the CEO of whichever water company you are dealing with to complain?