Ebay phoned me up saying there coming round to collect some money

soolin

tom129 wrote: »

Hello every one just an update I got a letter today from reliable collections saying there acting on behalf of ebay, it says "We have made an apointment with you at your home on wednesday between 6 and 8pm, please make sure you are home during this time. it its not sutable please contact us on 08444120966

I'm asuming its this wednsday coming the 20th but the letter says no date just the day of the week. I will be in on the day in question but can they jsut come round, I'm made to feel like some kind of criminal here. They havent even said can you make a payment plan or anything. I've phoned them and said im busy and u dare turn up and il do you for harrasment but they said they can legaly turn up as long as they dont enter my house. Is that true?

I hope they dont turn up my parents would freak

That sounds odd and I would take advice now on the debt boards here on MSE as I wonder if it could be an attempt to frighten you..are you sure the solicitors check out? Try phoning them by getting the number from a telephone book rather than taking the number on the letter and see what they say.

mobile48

If you Google reliable collections Wednesday between 6pm and 9pm you will see it is a common template letter.

soolin

mobile48 wrote: »

If you Google reliable collections Wednesday between 6pm and 9pm you will see it is a common template letter.

I'm thinking this is definitely dodgy

tom129

mobile48 wrote: »

If you Google reliable collections Wednesday between 6pm and 9pm you will see it is a common template letter.

Yeah Ive seen loads of people having received the same letter on other forums ( i did a google search)

I'm just going to ignore them

bluejake

Quote:
Originally Posted by soolin
Are people suggesting that merely putting something into the post is proof that it was received by the recipient?

Ask the police, they do it thousands of times a day with speed camera fines...

soolin wrote: »

They do however send a reminder and per Pepipoo accounts will accept a late submission if you state that the original was not received.

So, if you believe posting equals receipt I assume you only shop locally where you can collect your goods and dare not venture anywhere else.

Thank heavens that some selllers understand that the post generally is not 100% guaranteed, as Royal mail themselves are able to confirm.

This is true for Council Tax as well. Court summons are sent by normal post without reminders and proof of postage is taken by the court that the recipient has received it even if they swear on their mother's lives otherwise.

soolin

bluejake wrote: »

Quote:
Originally Posted by soolin
Are people suggesting that merely putting something into the post is proof that it was received by the recipient?

Ask the police, they do it thousands of times a day with speed camera fines...



This is true for Council Tax as well. Court summons are sent by normal post without reminders and proof of postage is taken by the court that the recipient has received it even if they swear on their mother's lives otherwise.

Read the debt boards, it is quite possible to get some sympathy if a magistrate believes you did not receive the summons on the first occasion.

Lucklly though there is no such leniancy on ebay (or Amazon ebid etc) as if sellers could win a case merely by bunging something in the post then no one in their right mind would ever buy online again. Luckily there are UK laws to protect buyers.

I can't quite see though why it is so important to make a point about speed fines or whatever? Surely all that matters here is that the OP gets some advice about mitigating would could prove to be an extremely expensive problem.

Oliver14

bluejake wrote: »

This is true for Council Tax as well. Court summons are sent by normal post without reminders and proof of postage is taken by the court that the recipient has received it even if they swear on their mother's lives otherwise.

What's that got to do with the price of fish? Paypal require proof of delivery thats all that matters.

Crowqueen

(or Amazon ebid etc)

Reading the terms of PPPay though, you're on your own if something goes wrong - they have no dispute system in place. I don't know what eBid's actual in-house situation is, but I always pay with Paypal over there so I'm protected.

EDIT - LMAO. They have the nerve to say that Paypal gives you no guarantees that you will get the item...Oh dear. While it may be technically true, no electronic payment service will guarantee that, but they fail to point out you are better protected with Paypal than their method of choice...!

The in-house system seems non-existent; at least I could find no reference to anything about it.

soolin

Crowqueen wrote: »

(or Amazon ebid etc)

Reading the terms of PPPay though, you're on your own if something goes wrong - they have no dispute system in place. I don't know what eBid's actual in-house situation is, but I always pay with Paypal over there so I'm protected.

EDIT - LMAO. They have the nerve to say that Paypal gives you no guarantees that you will get the item...Oh dear. While it may be technically true, no electronic payment service will guarantee that, but they fail to point out you are better protected with Paypal than their method of choice...!

The in-house system seems non-existent; at least I could find no reference to anything about it.

I just assume that buyers on ebid will use paypal though as most threads seem to dismiss the in house payment system out of hand. On a recent thread, which has now gone someone asked why they couldn't slel anything and a number of people pointed out that offering paypal might help especially for a newer seller.

toffe

Crowqueen wrote: »

(or Amazon ebid etc)

Reading the terms of PPPay though, you're on your own if something goes wrong - they have no dispute system in place. I don't know what eBid's actual in-house situation is, but I always pay with Paypal over there so I'm protected.

EDIT - LMAO. They have the nerve to say that Paypal gives you no guarantees that you will get the item...Oh dear. While it may be technically true, no electronic payment service will guarantee that, but they fail to point out you are better protected with Paypal than their method of choice...!

The in-house system seems non-existent; at least I could find no reference to anything about it.

actually what pppay do is recognise that they do not have the power in law to act as judge and jury over disputes, and that they have no powers in law to award buyers money (refunds) and that they have no right in law to seize money from sellers accounts without a court order and so, just like all merchant account providers they stay out of customer disputes and only deal with credit card chargebacks, everything else is between the customer and the merchant.


That’s the law, and probably because pppay are English and not American they choose not to hide behind meaningless contractual terms which purport to grant them powers that contractual terms simply can not grant you. You can't grant yourself powers beyond those which the law gives you, well you can, but if you get taken to court just don't expect them to be taken seriously by the court.


pppay are also fully regulated by the fsa paypal fled the Uk because full regulation was something that they did not want, probably because their practises would never have been accepted by the FSA, such as lying to users that the law required them to freeze some peoples accounts for example.
paypal remain voluntary subscribers to the FSA code of practise, which means they can ditch it at any time and are not regulated by the FSA.
Sure paypal is safer for buyers, but you can hardly berate a company for simply acting within their legal boundaries.

This is a double edged sword for me as of course by doing what they do paypal make ebay a safe place to buy, but not to sell as you are exposed to loss if paypal decide to refund your money against your will, even sometimes when they know you haven’t had the goods back. There is one such case on this board at the minute.


A lot of small sellers and private sellers are having hundreds, in some cases over a thousand, pounds reversed to customers without ever receiving the goods back. The law simply does not give paypal the right to do this and if contested in court I’m pretty sure no judge would find an ebay seller liable to repay hundreds of pound to ebay where they refunded off their own back, against the sellers will without taking reasonable steps to ensure that the goods were restored to the seller.

Lets not forget, ebay/paypal do this to private sellers where the law clearly state that private sellers do not have to refund at all.

Removing a persons legal rights and protection with contractual terms is In direct contravention of the Unfair Terms In Consumer Contracts Act which is why I think ebay and paypal have no grounds to demand money in these circumstances. However that does not stop them from sending debt collectors after people, playing on their ignorance to scare them into paying.

No, while I understand the aim is to protect buyers companies rewriting the law with contractual terms is something I do not think should be encouraged or celebrated and hats off to pppay for operating within the law I say.