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MSE News: Tesco Bank online log-in pain 'now over'

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This is the discussion thread for the following MSE News Story:
"Tesco Bank has promised savers they should have access to their accounts soon, following a week of online problems ..."
"Tesco Bank has promised savers they should have access to their accounts soon, following a week of online problems ..."
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So even their own propaganda contradicts itself :mad:
The absolute worst thing are the blatant lies that Tesco are putting out.
They know, if they want to, which customers are unable to log in because they messed up the re-registration. They don't have to wait for me to phone, they can contact me if they like.
And why is online re-registration not functional, if everything is fixed?
Shame on MSE for trotting out the Tesco PR spin.
I agree, MSE should be looking at their own forums and reflecting those views in the article too.
It's not over. Some people still haven't got their money out and don't know when they will. The login process still insists on sending text messages when it should not so anyone who has not been able to register a mobile phone number cannot login. I have not tried the call centre today as I've been lucky and managed to get all the money out, but I get the impression that the waiting times are still ridiculous, the people are not always helpful, promised return calls are not always made, and offers of compensation are mainly only forthcoming when they are pressed. There has been no word from Tesco senior management as far as I am aware, and the media releases have all grossly underplayed the nature and degree of the problem. For all we know Tesco bank might now be in the position of facing a run and having to stall on payments out in order to maintain liquidity -- that's just speculation but who knows ?
Apart from that, all fine ........
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher
EDIT .........
I just tried to log on using the old style and it allowed me through and have now transferred to the new system. Would not let me use the same unique name as I have got for my post may 23rd account though. Looks like their geeks have managed to reset something so those of you who have not yet applied for a new pin give it a go :T:T:T
edit2.... Just transferred £1 back to my linked account and there instantly
Still locked out:mad: the agony continues:mad:
I'm all for security - but (surely) not at the expense of usablility!
What is worse is that because the site is now based on Adobe Flash you cannot use an iPad or iPhone!! Well done Tesco - create a site that is totally unusable, and then ensure it doesn't work with the latest version of the number one Internet Browser (IE9) and also ensure you eliminate users of the number one selling tablet (Apple's iPad) and smart phone (Apple's iPhone)!
And to make it worse, when you want to make a payment outside of Tesco then the user is taken to a page where they don't have the option to "Make a payment" instead it's called "Set up a withdrawal" - that is not intuitive! I don't want to set up a withdrawal, I want to make a payment to a person/organisation to which I've already set up. It turns out though that when you go through the "Set up a withdrawal" it actually is making a payment!
Today I've tried to make a payment of £1,000 but it's just sat there in the "Money Out" section - no fast payment, nothing! When I try and amend I get a system error ("File not found on the server").
It's as if someone has developed this system in their bedroom on a laptop - it's totally unacceptable.
As I type this I'm on the phone (and have been for 37 minutes) with music and some recorded message telling me that the tesco customer services advisor really would like to talk to me and that I am moving up the queue - we apologise for the delay!
I intend to setup an account with another online savings provider and transfer all but one pound to it - then ring Tesco and tell them I'm leaving. I fear if I don't they'll delay sending me my money or transferring it to the other bank.
Martin: Please, please, please get on the radio and TV and give them hell. How can they develop a site which excludes IE9 users and iPAD users? What planet are they on?!