M&S Coat £15

michellenealemum

well as i posted earlier today got the t-shirt but no coat so emailed got the standard reply being dealt with but then this afternoon got the email below


Dear Michele,

Thank you for your email.


I am pleased to inform you that the coat you have ordered will be delivered to
you shortly. We are currently out of stock of this item but can assure you that
we are trying our best to have it delivered asap.

I am sorry for any inconvenience.

If you require any further help please do not hesitate to contact us either by
email or by calling 0845 609 0200

Kind Regards

Joanne Donohue
Customer Services
Marks & Spencer
https://www.marksandspencer.com
perhaps you should address you email to the above person hope it helps

sarahg1969

DH checked with out bank, and we have only paid £12.75.

Personally, I like the coat, but it's not really much use for the winter. I think it will be swapped for something a bit warmer.

antiville

michellenealemum wrote:

well as i posted earlier today got the t-shirt but no coat so emailed got the standard reply being dealt with but then this afternoon got the email below


Dear Michele,

Thank you for your email.


I am pleased to inform you that the coat you have ordered will be delivered to
you shortly. We are currently out of stock of this item but can assure you that
we are trying our best to have it delivered asap.

I am sorry for any inconvenience.

If you require any further help please do not hesitate to contact us either by
email or by calling 0845 609 0200

Kind Regards

Joanne Donohue
Customer Services
Marks & Spencer
https://www.marksandspencer.com
perhaps you should address you email to the above person hope it helps

Hi Michele, after seeing you do this I thought I'd email m&s too.
This is the reply that I got -

Dear Miss XXXXX
,

Thanks for your email regarding order number XXXXXXXXX.

I have looked in to your order and can confirm that delivery of this item is delayed due to the item being low in stock, as you are aware we had a website error with regards to this particular item and received quite a high volume of the same order. You can expect to receive the item within the next 4-7 days.

If I can be of any further help please contact me via email or by calling our customer services team on 0845 609 0200.

Kind Regards

Colleen Abbott
Customer Services
Marks & Spencer
https://www.marksandspencer.com

Hopefully this means that we'll definitely be receiving our coats, and thanks for giving me the shove to email them to find out for myself - I feel much better now.
Thanks!!:A

REDHEAD1_2

I have had a reply offering me vouchers to the value of the 2 coats I ordered.

sarahg1969

REDHEAD1 wrote:

I have had a reply offering me vouchers to the value of the 2 coats I ordered.

Jammy !!!!!!!!!

Calm-Seas

REDHEAD1 wrote:

I have had a reply offering me vouchers to the value of the 2 coats I ordered.

Can I ask what peeps are putting in there emails as I seem to be getting knowhere each time i have emailed them I have enclosed the origonal email accepting the order also the one saying we would get complementry t shirts what am i doing wrong? Well done Redhead



+

dorsetmiss_2

Still no sign of the coat for me

3 emails to M & S customer services have been ignored so have just emailed Trading Standards....

REDHEAD1_2

I have been emailing constantly for about a week. Got my t-shirts yesterday and just emailed asking when my coats were being dispatched. Then they emailed back saying there were no coats on the order. So I emailed back and went mental and threatened going to trading standards and then got this back

'I'm really sorry to have to tell you that the coats that you have ordered are
now out of stock.

I have spoken to my manager who has advised me to offer you gift vouchers to the
value of the coats, can you please let us know if this will be acceptable.'

But the funny thing is that on the website the coats are now showing back in stock. Oh well, didnt really like it anyway. £158 of vouchers will get me a lovely coat !

Calm-Seas

REDHEAD1 wrote:

I have been emailing constantly for about a week. Got my t-shirts yesterday and just emailed asking when my coats were being dispatched. Then they emailed back saying there were no coats on the order. So I emailed back and went mental and threatened going to trading standards and then got this back

'I'm really sorry to have to tell you that the coats that you have ordered are
now out of stock.

I have spoken to my manager who has advised me to offer you gift vouchers to the
value of the coats, can you please let us know if this will be acceptable.'

But the funny thing is that on the website the coats are now showing back in stock. Oh well, didnt really like it anyway. £158 of vouchers will get me a lovely coat !

Just got this email doesnt say how much I am getting in vouchers so suppose will just have to wait and see they say in email that it was decided days ago so WHY then diddnt they email me to tell me grrrrrrrrrrrr wonder if it has anything to do with the letter that I put in writing to them which they will have now recieved at head office well time will tell see what comes in the post in the next few days.

Thanks for your email.

Order 73713586.

I'm really sorry to have to tell you, the coats that you had ordered are now out
of stock, however we arranged for you to receive some gift vouchers which will
be dispatched within the next few days.

If we can be of any further help please feel free to email or by calling 0845
690 0200, If you are calling from overseas please call us on +44 151 906 7902.

Kind Regards

Rita McGrath
Customer Services
Marks & Spencer
https://www.marksandspencer.com

kellywelly_2

Received my Coat and Tshirt today, they do not fit and as others have said, very thin coat.
I would like to return to store, how do I do that? Do I just take invoice and items to store, thanks in advance.