Home Delivery Network - warning!

moggins

I do feel sorry for the drivers as they seem to be mostly self employed although they work for HDN. We had one driver who was wonderful amd apolgised for how late he was delivering a parcel (9pm at night) but he was working 15 hour days. Yet today I heard a knock at the door and opened it to find no one there, but a guy running across the road who looked back and shouted that he had left a parcel on my doorstep. He didn't even know that I was in until I opened the door and yet he had left my parcel in full view of every passer by on a busy street! The parcel he delivered had been despatched on the 18th December and yet a parcel that DH ordered on Tuesday night was despatched on Wednesday and delivered by my wonderful postie this morning.

como_setas

Throughout the year HDNL operate on a clear out, where all depots are cleared daily, the problem at Xmas is the extra volume, some depots having 12,000 parcels nightly instead of 7,000 parcels. with the man power only to cover 9,000 maybe, so carry over and another 12,000 delivery means problems, so maybe agency drivers are called upon, they are crap and cause half the problems, so the time to judge hdnl is Jan-Oct not DEC time. this year has been a muck up and they admit that, extra routes should of been put in when they wren`t, apparently directors have been sacked cause of it.

littlel_3

HDNL are completely rubbish, I used parcels2go (I would urge noboby to use these) alittle while ago, hdnl picked up the two parcels I had and delivered them to the wrong addresses, the parcels went to opposite addresses, they had ignored my labels and hdnl had stuck there own small labels on the parcels (the recipients comfirmed this), they also left one of the parcels on the doorstep in the rain, luckily a neighbour spotted it for the lady and brought it in for her, this was supposed to be signed for!. This was not in december this was in october, I lost money over this and neither company would take resposibility. Please everybody avoid these companys if you don't believe me, put in a search in this website or ebay, I wish I had before I used them!!

*zippy*

I'm glad its not just me. They keep leaving my parcels out in the rain even though the garage is open.

wileycat

They should know its going to be busy at Christmas or is that just silly?

Complain by writing letters to the companies, get them to change the courier services they use so we get a decent service!

chalky_bertie

littlel wrote:

HDNL are completely rubbish, I used parcels2go (I would urge noboby to use these) alittle while ago, hdnl picked up the two parcels I had and delivered them to the wrong addresses, the parcels went to opposite addresses, they had ignored my labels and hdnl had stuck there own small labels on the parcels (the recipients comfirmed this)

Surely if you are sending 2 parcels via HDNL then it would be up to you to make sure the driver puts the right label onto the right parcel. If they were of any value then I would.

We can only work on figures that we are given - we cannot predict accurately the amount of shopping people will do online. Some people just think that we have their parcel to deliver and no-one else's - hello have a reality check - your not the only parcel we have. Ok so there are mistakes but bl**dy hell we deliver a load of parcels correctly. I bet a % of complaints against what we deliver is very very small.

:j another HDNL worker on this post!

happymoose

I'm sure if you have a shed to put the parcel in they're great, but what if you live in a block of flats in the centre of manchester? I have watched them twice now drive straight past my building without stopping and then claim it couldnt be delivered! Does anyone know which businesses use them so I can avoid them in the future? so far Ive encountered M & S and Dorothy Perkins,

Js_Other_Half

Welcome to the boards happymoose.

threesacrowd

boots and marshall ward use them

moneypooh

To give a balance, I've never had a problem over the past couple of years. I have a great delivery guy and he always finds somewhere safe to leave my parcels if I'm not in. Works well he's away too. If not he'll ask a neighbour to take them in.
They even delivery on Saturday when I haven't paid extra (M&S and Boots) so I must have a good depot - fortunatel really because I do use the internet a lot as I live 10 miles from any main shops.