Home Delivery Network - warning!

Kutschel

HDNL is worse than any other courier I have experienced. Despite having received some parcels on time, the rate of failure of others just turns it into an endeavour to be avoided at all costs.

- No delivery on a Saturday.
- Parcels are just left in front of the door, in the open at times.
- Delivery dates are changed but no one turnes up. Even worse, their website claimes that the parcel has been returned to the depot.
- Their reply to why the parcel has not been delievered is that apparently no one could receive the parcel. This is blatantly not true :eek:.

Do not use this service!

HDNL = Horror Delivery Network

custardy

Kutschel wrote: »

HDNL is worse than any other courier I have experienced. Despite having received some parcels on time, the rate of failure of others just turns it into an endeavour to be avoided at all costs.

- No delivery on a Saturday.
- Parcels are just left in front of the door, in the open at times.
- Delivery dates are changed but no one turnes up. Even worse, their website claimes that the parcel has been returned to the depot.
- Their reply to why the parcel has not been delievered is that apparently no one could receive the parcel. This is blatantly not true :eek:.

Do not use this service!

HDNL = Horror Delivery Network

how many couriers do you know that deliver on Saturdays as standard

*Kat*

Guys I'm stuck! HDNL left my parcel in a "safe place on my front door". I live in an open block of flats, what do I do? Contact the seller??

custardy

yup,its down to the seller to chase it

*Kat*

custardy wrote: »

yup,its down to the seller to chase it

Okay thanks, I emailed boohoo so we'll see waht they say

Forris

*Kat* wrote: »

Guys I'm stuck! HDNL left my parcel in a "safe place on my front door". I live in an open block of flats, what do I do? Contact the seller??

Yes, always. You have a contract with the seller. It s up to them to deal with the courier.

chasingsunshine_2

Wow. I'm really surprised reading this thread. I had no idea they had a bad reputation. My HDNL driver is fantastic! I've never had a parcel which is "out for delivery" on a specific day not turn up, he's friendly but not OTT or weird, will put heavy parcels inside the door for me so I dont have to left them at all (useful as I'm pregnant)
I get probably 3 deliveries a week delivered by that driver and have never had any concerns.
Sorry to hear that its not the cas for the rest of you & fingers crossed my driver doesnt change!

Lookman

It has been four weeks without my goods being delivered :T and Amazon have promised to replace them FOC.:j HDNL said they left them on my doorstep.............. Hmmm!:money:I have good reason to be angry. :mad:

jonbon_4

Lookman wrote: »

It has been four weeks without my goods being delivered :T and Amazon have promised to replace them FOC.:j HDNL said they left them on my doorstep.............. Hmmm!:money:I have good reason to be angry. :mad:

It amazes me how many people moan about the service they receive from delivery companies. When you placed an order with whoever surely you must realise (if you are in f/t employment like most of us) that there is a strong possibility that you won't be home when the delivery is attempted! So do yourself a favour and get it delivered to work or a relative.If thats not possible leave a note on the door ' Parcel Delivery - If out leave with neighbour at.... ' Hardly rocket science is it?

custardy

jonbon wrote: »

It amazes me how many people moan about the service they receive from delivery companies. When you placed an order with whoever surely you must realise (if you are in f/t employment like most of us) that there is a strong possibility that you won't be home when the delivery is attempted! So do yourself a favour and get it delivered to work or a relative.If thats not possible leave a note on the door ' Parcel Delivery - If out leave with neighbour at.... ' Hardly rocket science is it?

regardless
a delivery company should have a system in place to relatively easily collect/arrange redelivery of your item