Tesco Online Banking Inaccessible

Ifts

emesee wrote: »

Anyone else had similar problem or can suggest a course of action?

You are not alone experiencing problems making faster payments out of your Tesco account (although faster payments are working for some Tesco's savings customers).
The reliability of faster payments in and out of my Tesco's internet saver is also intermittent for me since their upgrade.

I also made a faster payment out of my Tesco's account on Saturday to my linked account, the money left my Tesco's account instantly on Saturday but only landed in my HSBC account a little while ago today.

When I used the faster payment service before the upgrade the money used to go from Tesco to HSBC linked account within seconds and vice versa.

The other day when I sent a payment from my HSBC linked account to my Tesco internet saver, the following message got displayed:

The payment has been sent. However, the receiving bank is unable to guarantee when it will be credited to the payee's account. (H44)

In that instance the money did not get credited to my Tesco's account till the next day.

emesee

Thanks for replying Ifts.

I have been checking my Natwest account on and off this morning and the transfer i made on Saturday morning went through about 10.00 this morning.PHEW! However the transfer i did yesterday has only gone through a little while ago!?

Like you, before the "upgrade" or more like the downgrade, transfers were made in seconds. (Please update on the progress of the transfer of your funds from your HSBC account.

I think a hit and miss service like this is not for me or for anybody. Anyone reading this and not had any problems since the change should count themselves very lucky. BTW I also rung customer services this morning and hung up after 45 mins waiting for an answer. Deja vu.

I shall be looking into closing this account but research is needed to find an alternative bank with a faster payment service.

Any suggestions much appreciated.

alanq

There used to be a thread on one of the MSE forums what was updated with details of Faster Payment facilities and transfer limits for various providers. Tesco was marked with a star which indicated that Faster Payments were actioned at weekend. The implication being that was not the norm. Sadly I cannot find this thread at present.

Have all the problems with Faster Payments being unreliable since migration occurred at weekends? Is it just the case that Tesco has lost its star?

Update: Found it. I should have used Google search instead of Forums search.
https://forums.moneysavingexpert.com/discussion/985463

cottager

emesee wrote: »

I shall be looking into closing this account but research is needed to find an alternative bank with a faster payment service.
Any suggestions much appreciated.

I think (could be wrong) if it's particularly a savings a/c you're looking for with Faster Payments both ways, the only other ones at the mo apart from Tesco are Natwest eSavings (only pays 1% gross) and M&S Everyday Saver (2.33% gross including a 1% 12-month bonus).

There's also the LTSB Classic current a/c + Vantage, which for balances between £3k and £4999 pays 3% (it was 4% from £5-7k but the top tier was withdrawn not long ago), with lower rates in two lower bands.

But with the Vantage you must cycle £1k a month through the account -- I don't have earnings or anything else going in to meet this condition as my two are only used as savings accounts, so just send the £1k from elsewhere to one, TF it to the other, then out again monthly. You can hold up to 3 Vantage accounts and many cycle the £1k through them from one to another with monthly SOs. There was a thread recently saying they'd been told by LTSB they don't qualify for the higher interest as it has to be 'new' money, but replies indicated this is not mentioned anywhere in the T&Cs.
See https://forums.moneysavingexpert.com/discussion/3371496

The_Enforcer

Where's the advantage in Tesco offering a faster payment option (failing or otherwise) if it takes approximately a month to be able to log in in order to attempt to make one?

organplayer

A tip on telephone numbers: after deciding to close my Tesco Bank account, I rang the Savings number on their front page and finished up with a woman who didn't know how to do a closure. She said she'd get someone to ring me back. Two hours later, there was no call, so I tried another number - 08000153198 - and got a chap who arranged an electronic transfer to my other bank. That was Friday, and the money has arrived on my account today, Wednesday. Much relieved, I pass on the number.

Organplayer

Mike_F_3

since before weekend 20 June and still cannot access my money on line at Tesco Savings. Numerous phone calls, widgets promised, latest weds, didn't work, then today, didn't work now promised monday. TWO MONTHS with no access. Call this a bank ????

Mike_F_3

cottager wrote: »

Fine, till that last remark -- uncalled-for comment, if you don't mind me saying so. My account changeover's been hassle-free too (so far), but that doesn't mean it has for everyone by any means, or that I'm not aware of it and don't sympathise because "I'm all right Jack". The problems are well known, having been covered by the BBC and in the financial press among others. The process for those affected -- and still affected -- has been shambolic, with many still unable to gain access to their funds well over a month on, make satisfactory contact with Tesco or have their problems resolved. To imply otherwise is to do them a disservice IMHO.

Two months and counting in my case ...........................

Agile

Things have not completely been sorted out.

In trying to unravel some of my problems, partly caused by seriously unhelpful staff who refuse to give me their name or put me through to their supervisor, I have come across further information.

From 8th to 17th July, no emergency pin numbers were posted out. Thats the only way you could get anyone to talk to you about your account but they were just not sent out!

My last two months statements were not sent out either. That meant that I was unable to tell them the exact balance on my account so they would not discuss my account with me.

I have now been waiting four hours for the supervisor to call me back. Whats the chance he will call?

G_M

So finally a response to my formal complaint. A £10 tesco voucher!

I've returned it saying a) my local High Street stores won't accept tesco vouchers and b) I consider this £10 token gesture (get the pun?) to be woefully inadequate.

See what happens.