Tesco Online Banking Inaccessible

The_Enforcer

A pin finally turned up at the old address today. After over a month, I suppose it was a matter of percentages that one finally made it through. Surprisingly, the new login process appeared to work first time, so first task was money out, before the next inevitable fail.

Kol_2

cottager wrote: »

Kol
Did you send the deposit online? - if so, what sort code did you use?
I'm just wondering, as you said you opened the account "mid-June". Tesco's changeover date to their new system was 20 June, at which point the sort code changed from 83-65-31 to 40-64-06. Account numbers remained unchanged. Could it be you were given the old sort code, which may have been correct if you opened the account prior to 20/6, but had possibly changed by the time you sent the deposit?

The change-over would certainly explain some of the chaos. As for the deposit, during the application stage it asked me to set up a direct debit for transferring from my current account. I didn't need to enter any details about the Tesco Saver as that was being set up by the same process; the only thing it needed was details of my non-Tesco current account. I'm sure I've been able to set up a similar thing when transferring to new savings accounts in the past.

Le73Uq86Uv

BernieB wrote: »

Apparently the temporary PINS promised 8th and 9th July were never sent out, though there was never any notification of this from Tescobank. The temporary PIN promised on 14th July hasn't arrived, apparently there have been "printing problems" and they weren't sent out until 19th July,

Are you saying they changed the PIN?

If so no wonder my account got locked as I was sure I had given the one I have used all year.

Anyway now transfering all funds out of Tesco and will then close the account down.

I did not want to be fixed to a single PC and I did not want to give a mobile number so the only option left was to leave.

rah4

After weeks of broken promises re new PINs in the post,on its way and a load of other "explanations" finally gave up and asked to close my account.
I thought this happened last Friday 22/7.
Asked for money to be transferred electronically but was told no they would have to send a cheque...and they claim to be a internet bank !
Was told cheque would go in the post on Monday (25/7) as 3.00pm on a friday was too late to send one...(customer service ?).
Since then nothing!
Rang today and spent 30 mins with the helpfully hopeless no progress may be 7-10 days ?
E mailed Philip Clarke and Benny Higgins...no reply
Don't bank with Tesco's

SnowMan

I have now had a response to my written complaint to Tesco about having to wait over 2 hours on the phone in total after my flash cookie got deleted and stopped me accessing my Tesco savings. I incurred no call costs however as I used the freephone number.

I said in my complaint I was not happy that their chief executive on BBC Moneybox was claiming call waiting times were 15 minutes (at a time when clearly they weren't and were in the region of 1 hour) and asking if they could give the basis behind the 15 minute claim or would like to apologise for that incorrect information.

They have not dealt directly with the 15 minute claim other than to say

With regards to the radio interview I would like to apologise that the content and manner of this has upset you. Please be assured that this was not Benny Higgins intention and I am sorry this is how you felt after listening to his interview

They are giving me £30 compensation which they are adding to the account.

I am accepting this, although would also have accepted it had they just said that the 15 minute claim was wrong and offered me no compensation. It was the radio interview that lead me to complain.

I think I will continue to save with Tesco, at 2.9% with faster payment access it is still a good account for funds that might be needed at very short notice, but can understand others who have decided to move their funds elsewhere.

If I didn't have a mobile phone registered I would definitely have closed my account (as I think it is too messy to operate without the mobile phone backup)

Anyway just thought I'd post to give others a reference point on how they are dealing with complaints.

alanq

rah4 wrote: »

Was told cheque would go in the post on Monday (25/7) as 3.00pm on a friday was too late to send one...(customer service ?).

As I wrote in another thread.

alanq wrote: »

At the end of the week following the changeover I wrote a letter of complaint to Tesco and instructed them to close my account (fortunately containing a trivial amount). I received two holding letters and then an actual response dated 17th July saying "I confirm that the account has been closed today and a cheque for the closing balance will be sent by separate cover."

alanq wrote: »

A hand-written cheque arrived this morning (29th July) dated 18th July but the covering letter is dated 27th July. So someone writes out a cheque and it takes 9 days for it to be put in an envelope?

So I agree with your advice:

rah4 wrote: »

Don't bank with Tesco's

sheslookinhot

Don't know what all the hassle is. I changed to the new system trouble free and have since made deposits and withdrawals instantly.

So a big thumbs up to TESCO from me. :T

Must be some impatient folks on here.

cottager

sheslookinhot wrote: »

Don't know what all the hassle is. I changed to the new system trouble free and have since made deposits and withdrawals instantly.

So a big thumbs up to TESCO from me. :T

Must be some impatient folks on here.

Fine, till that last remark -- uncalled-for comment, if you don't mind me saying so. My account changeover's been hassle-free too (so far), but that doesn't mean it has for everyone by any means, or that I'm not aware of it and don't sympathise because "I'm all right Jack". The problems are well known, having been covered by the BBC and in the financial press among others. The process for those affected -- and still affected -- has been shambolic, with many still unable to gain access to their funds well over a month on, make satisfactory contact with Tesco or have their problems resolved. To imply otherwise is to do them a disservice IMHO.

Le73Uq86Uv

If they can't get basics right like working with the latest browser do you really want to trust your money to an online account with them?

If the front end don't work what is the back end like?

emesee

After having problems with the changeover a few weeks ago I tried doing transfers been my Tesco account and the linked account and all seemed well.
However i tried a "faster payment transfer" from my Tesco account to my linked Bank account on Saturday morning which didn't go through. I tried another £1 transfer yesterday(Sunday) morning which also didn't go through to my bank account. Both payments showed the 2 amounts going out of my Tesco account.
As of now they both are still not showing up in my bank account.
Anyone else had similar problem or can suggest a course of action?
BTW I spoke to Tesco on Saturday morning and they will look into it and let me know the outcome in 2 or 3 days. NOT GOOD ENOUGH TESCO!!!