Tesco Online Banking Inaccessible

dosh37

Wednesday - still no PIN and no access to my account. :mad:
I have been waiting now for two weeks.
I chose this account because it was supposed to be 'instant access'.
I hope heads high up in Tesco finance will roll over this !!!! up.
Call me a cynic but, if it's like the rest of the banking sector, they will probably receive a nice bonus becaus they have made money by preventing customers from withdrawing their cash.

Thornster

I have been waiting a week for my new PIN, and knowing even Royal Mail aren't that slow i called again this evening.
I thought i wouldn't get through, but after only a few minutes the call was answered! Sure enough a brief conversation revealed that due to (another) Tesco system problem no PINs were sent out over the last few days. I was told this was discovered yesterday (19/07/11).

I now have to wait a further 3-5 days for the PIN to be sent out. All i want to do is access my money!
I hope Tesco Bank get a suitable slap on the wrist over this fiasco.

IsaCream_Man

This thread, it seems to me, is mostly about getting into Tesco Online Banking, or dealing with moving money once there. I can now log in (with my mobile to hand just in case), but my posting is about another problem I've had since the start of the new software. Nowhere in this thread I have seen any other person refer to the problem of accessing Statements.

I don't have savings but I do have a Clubcard Plus account. So, I log in and find I'm on My Accounts / Overview. Then I click on Statements on the left to find a drop-down with my account on it. A click on Go is needed. So far so good.

A date of the one Statement is shown (28 June 2011), together with the pdf icon and a link to View Statements. Clicking on View Statements brings up a Firefox box with the words Waiting for banking.tesco.com in the status bar. But after a few seconds, it changes to Done. But it's a blank box.

If I right-click on the View Statements link I can save a file to my Desktop or wherever. It's called Statements.aspx - a file which I cannot open. Opening with Notepad or Wordpad produces only code. Opening with Adobe Reader or Foxit Reader doesn't work, only producing statements that something is missing from the programme. I use the lastest versions of both Adobe and Foxit pdf readers, and Firefox too on many other websites - all with no trouble. The same problem happens with IE8.

I have discussed this on the phone with Tesco's technical people and they can offer no help at all. They can't account for it.

What do others here get when they try to open Tesco Statements which appear to be .aspx files? A pdf window or browser window, or what?

Sorry to be so long, but of course "Every little helps" if you can comment on this issue. :mad:

Vortigern

IsaCream_Man wrote: »

What do others here get when they try to open Tesco Statements which appear to be .aspx files? A pdf window or browser window, or what?

Using Vista, Firefox 5, Tesco Savings accounts, no Tesco credit card.

The link to "Statements" on the left menu points to "...statements.aspx"
This link works and a drop-down list of accounts appears. On selecting an account and clicking "Go" - it tells me no statements are available. I've the account for several years; should I be worried that there are no statements, or is this simply because no statements have been produced under the new system?

This probably doesn't help IsaCream_Man with credit card statements which need to be produced monthly.

I have encountered a similar problem with credit card statements from another provider. When I left-click the link for a statement I get a delay then a blank tab/window (Done). If I right-click on the link and "Save Link As..." I get a file called ViewEStatementDetail.do - if I rename this to statement.pdf Adobe Reader can display it.

HTH

IsaCream_Man

Thanks, Vortigern, for your comments.

I thought I'd give your method a try. However, it resulted in a Foxit Reader error message 'Format error: not a PDF or corrupted'.

I also had thought the problem might have been that there was not in fact anything to display, so perhaps I should await another Statement date to appear.

pqrdef

IsaCream_Man wrote: »

If I right-click on the View Statements link I can save a file to my Desktop or wherever. It's called Statements.aspx - a file which I cannot open. Opening with Notepad or Wordpad produces only code.

It's a bug. The file you save isn't an aspx file, it's an html file. You can rename it to Statements.html and then view it.

Sadly this doesn't help, because the page that's saved isn't the actual statement.

So you're left with the problem of why the PDF doesn't open when you click on View Statement. Looks like you need to get that to work because there isn't going to be a workaround.

Vortigern

pqrdef wrote: »

So you're left with the problem of why the PDF doesn't open when you click on View Statement. Looks like you need to get that to work because there isn't going to be a workaround.

That's why I would never opt to turn off paper statements.

BernieB_2

Apparently the temporary PINS promised 8th and 9th July were never sent out, though there was never any notification of this from Tescobank. The temporary PIN promised on 14th July hasn't arrived, apparently there have been "printing problems" and they weren't sent out until 19th July, which leaves another 3 to 5 working days from then. Every system in place appears to have been a failure - initially impossible to get through on a high cost phone line, promised call backs that never materialised and now utter failure in sending out temporary PINS over the last 2 weeks. They can't tell me how much I still have in my account because I have no security set up. To say this is third world service is grossly unfair to the third world, which I gather has an efficient telephone banking system.

IsaCream_Man

Vortigern wrote: »

That's why I would never opt to turn off paper statements.

I'm glad I also get paper statements. I don't know about this month's statement which hasn't come yet, but I did ask before the 'software update' whether it was possible to turn off paper statements (like you can with ordinary bank/credit card accounts), and was told No you can't do it.

IsaCream_Man

pqrdef wrote: »

It's a bug. The file you save isn't an aspx file, it's an html file. You can rename it to Statements.html and then view it.

Sadly this doesn't help, because the page that's saved isn't the actual statement.

So you're left with the problem of why the PDF doesn't open when you click on View Statement. Looks like you need to get that to work because there isn't going to be a workaround.

Thanks for your comments. Can you view a statement then, and does it show in your reader window (Adobe or otherwise)?

I'd still like to hear from someone else who is able to view a statement, and in what programme window they appear in.