Tesco Online Banking Inaccessible

Stompa

Martin_K wrote: »

There have been various references in this thread to backing up the Flash cookie, with the implication it is a single file. Note that the cookie is composed of multiple files, not all stored in the same sub-directory. Those who have tried copying / moving the cookie haven't told us exactly what they did.

Personally I backup up the files in:

....FlashPlayer\#SharedObjects\<something>\login.myproducts.tescobank.com\

and

....FlashPlayer\macromedia.com\support\flashplayer\sys\#login.myproducts.tescobank.com

Mind you, I've not had a problem with Tesco since, so have never attempted to restore them.

Martin_K

Stompa wrote: »

Personally I backup up the files in:

....FlashPlayer\

Yes, I agree, the stuff below FlashPlayer. I just don't want to encourage people to go beyond backup / restore and start hacking these files about as I haven't tested the consequences myself, and the location of these files is operating system dependent so not everyone will have the same setup.

Clarity gets so wordy!

BernieB_2

I was finally promised a temporary PIN on 9th July, after various phone calls and promises of call backs that never happened but it's now 14th July and I still don't have the temporary PIN so they are sending another one.
Zzzzzzzzzzzzzzzzzz

Vortigern

Martin_K wrote: »

There have been various references in this thread to backing up the Flash cookie, with the implication it is a single file. Note that the cookie is composed of multiple files, not all stored in the same sub-directory. Those who have tried copying / moving the cookie haven't told us exactly what they did.

All the files together, Flash plus Arcot ID digital signature which is riding on Flash's back, are small however, no more than a few Kbytes in total.

Stompa wrote: »

Personally I backup up the files in:

....FlashPlayer\#SharedObjects\<something>\login.myproducts.tescobank.com\

and

....FlashPlayer\macromedia.com\support\flashplayer\sys\#login.myproducts.tescobank.com

I think the #SharedObjects item is the location of the files to backed up. The other location just stores the flash settings and seems more robust. I copied the 3 files under #ArcotWallets (including full path details) to a WinZip archive.

I deleted the #ArcotWallets folder and Tesco did not recognise my PC (no surprise there). I restored/extracted files from the ZipFile and Tesco recognised me again. Whoopee!

Martin_K wrote: »

Yes, I agree, the stuff below FlashPlayer. I just don't want to encourage people to go beyond backup / restore and start hacking these files about...

Don't worry, I'm not planning to do any further hacking. I appreciate your concern and recognise that the procedure I've briefly described is not suitable for anyone who's never used a command line.

Martin_K wrote: »

Clarity gets so wordy!

Keep writing those words and you'll soon lose that newbie tag. Thanks for your input.

web_ferret

Couldn't use my new pin. Called Tesco, 30 mins to get through to agency and be told will be called back. Call back never came.
Called Again, another 30 minutes - Requested to transfer out all my moneys (5 figure sum).
PIN in post.
Looks like Tesco still have a serious problem that they are not admitting on their website!

ANGLICANPAT

Its absolutely frustrating isnt it webferret. I sympathize having hit all the problems earlier. Seems like youve decided to opt out now, but for any others still experiencing problems, you can always resort back to emailing the CEO with your complaint . That will generate an incoming call from the executive complaints team , so get their name and stick with the one person till youre sorted. Good luck.

The_Enforcer

The_Enforcer wrote: »

'bird has a savings account with Tesco. Three weeks on and still no closer to logging in. As 'bird is deaf she uses minicom, which no-one at Tesco answers, so had to call the normal number using Talk by Text to relay the call through an operator. Faceless call centre was overloaded and another department said on her authorisation they would call me back on my mobile, but they couldn't say when it would be. They didn't call me. They eventually rang her mobile instead and unsurprisingly she was unable to speak to them. She tried the minicom route again, faceless call centre said they would have to send a temporary pin to our address. The reason wasn't clear why they couldn't text it or email it to her. She checked that they had our correct address - they didn't and so she asked them to update it. Apparently this wasn't possible until she had logged on with her temporary pin. She questioned how they were going to get the pin to her without the correct address, so she gave them our address anyway. Temporary pin hadn't turned up by today, so she used minicom again, according to faceless call centre her address still hadn't been updated, but this excuse didn't wash as the pin hasn't turned up at her old address either (as her sister still lives there). Apparently they are sending another pin in the post. Repeat ad infinitum....

The irony is that there's been hardly any money in this account for 18 months and she'd only just put some holiday money aside in there a matter of days before the problems started. She doesn't even know if the last of these deposits has arrived in the account. At this rate, she'll be needing to pay for the holiday and this temporary pin still won't have turned up.

Situation is worse than I thought. Latest pin supposed to take 3 working days, sent on Tuesday 12th July, still hasn't arrived 4 days later. Her holiday is not until September, but has to be paid Monday 18th July. So that's two more anxious postal deliveries left, when a simple email would have sufficed 3 weeks ago.

dosh37

I spent an hour on the phone early Monday morning talking to an advisor in an attempt to sort out my Tesco bank online access.

Part of the complication was that I had recently opened a second account to get a better interest rate since the rate on my existing account had dropped to only 2.6%. It turned out that under the new system, my two accounts were given different sort codes that only differed in the last digit. It was, and still is, unclear which sort code to use when registering for online banking. My old account and sort code didn't appear to work.

Eventually the advisor admitted defeat and told me an 'expert' would call me back that day. I gave them my works number and made sure I did not leave my desk all day. No one called.

When I phoned them at 4:00pm I was told that someone had tried to call earlier. I find that hard to believe. They told me they would send a new PIN through the post. I was told that someone would call me at home that evening. Again no phone call came.

It's now Sunday, no PIN has arrived and I still have no access to my account. :mad:

Bob_Bridges

Have tried and failed to access my Internet account a few times over the past few days. Phoned "helpline" - promised a new PIN in the post in 3 to 5 days.

Really fed up with such poor performance by a bank that has my money.

My few thousand in savings will be in a new home soon.

Perhaps if enough people close enough accounts the message will get through.

Hacked off, Bob

The_Enforcer

One day remaining before its too late. I had a go myself at trying to talk some sense into faceless call centre today - and they wouldn't even answer. Indifferent. Inept. Incompetent.