Tesco misprice discussion area part 16

FloFlo

ten98 wrote:

As a Price Integrity / Loss Prevention manager at Tesco Corporate, I would like to thank the members of this forum for their time in bringing us this useful information. I would also like to remind our delightful customers using this forum that repeated abuse of the overcharge policy will lead to exclusion (banning) from your local stores and in some extreme cases has led to nationwide bans and even police involvement.

Customer Service Managers in store are within their rights to refuse a Refund and Retain if they beleive that (as in all of your cases) the customer is deliberately seeking to find misprices around the store armed with prior knowledge. A fact I will make every effort to remind staff in our stores of, and this website will serve as an excellent training tool to spot future fraudsters.

Kind Regards.

You would find yours and your staff time better spent in training on how to price goods correctly. Any misprices found in Tesco stores are down to the mistakes made by Tesco staff, correct your prices and we will not have to point out your mistakes at the cs. This was lesson 1 please feel free to return for further lessons on pricing correctly anytime. Until your staff are fully trained I look forward to my encounters with them at the CS desk.

Many thanks for doing such a fine job on pricing recently, keep up the good work, regards, Flo.

FloFlo

Spa, I know you have been asked before :rotfl: but any news where you are on changes to the refund policy.

Scar_3

"Ten"

You need to take nore of this post. I was about to post the same but FloFlo beet me!

FloFlo wrote:

You would find yours and your staff time better spent in training on how to price goods correctly. Any misprices found in Tesco stores are down to the mistakes made by Tesco staff, correct your prices and we will not have to point out your mistakes at the cs. This was lesson 1 please feel free to return for further lessons on pricing correctly anytime. Until your staff are fully trained I look forward to my encounters with them at the CS desk.

Many thanks for doing such a fine job on pricing recently, keep up the good work, regards, Flo.

Little_John

Ohh no what are we all gonna do? Tesco are monitoring this site Duuur like we didnt know.

Its almost as bad as H from steps comming out as gay yesterday.

renegade74

Even with this site u are bloody useless.

I was the OP on the X box misprice 2 days ago.
Even today people are walking out of stores with free X Boxes, so no matter how much knowledge u price Integrity staff people gained from this site, u still do nothing about it.

Nice one.
Keep up the bad work.

I'd love to hear what a police officer would have to say, lol

I'm arresting you on suspicion of R&R
You do not have to say anything....

renegade74

FloFlo wrote:

You would find yours and your staff time better spent in training . Until your staff are fully trained I look forward to my encounters with them at the CS desk.

They can't do that, that would cost money & would have such a big effect on company profits & the CEO's big fat salary.

So customers both innocent and 'guilty' will be continually overcharged due to the greed of Tesco.

I wonder how many people who purchased the Legally blonde DVD who didn't check their receipt know that they have been overcharged by £16

I'm sure if you wanted to you could trace these customers via club card details & provide them with an apology and refund but somehow I don't think this will happen.

Do You?

Apeds

Heart beating faster...faint sweat on the forehead as I hand over a xbox PES bundle box with the magical number 279.97 printed on all 6 sides like a heaven sent dice from the gods of r&r. She scans...she ignores the price difference..i allow myself a slight smile a sweet flicker of victory....

PARDON !

a what check?

oh...the card company want a verbal verification Sir..its purely routine.

the feeling of sweat increases as the heart goes into overtime.

excuse me Sir...our mistake...I'll take the £20 difference off then we can dial the card company.


my face freezes into a thank.you.very.much smile as she proceeds to dial the card company and authorise a sale of £279.

through gritted teeth I'm already running through the excuses for the refund in a later store.

you can't win them all

moral of the story...never "just stick it on the card this once".


*sigh*

FloFlo

renegade74 wrote:

Even with this site u are bloody useless.

For example went shopping at Tesco was overcharged on steak, box set dvd, single dvd and a ps2 game, went back to same store the following week and overcharged on the same items again. Even when they are taken to the items mispriced they cannot correct the error. I still also cannot understand why stores don't communicate with each other, once 1 store has given a large refund you would think they would phone the next store and tell them to double the prices on certain items.

Elliebabe

Little_John wrote:

Ohh no what are we all gonna do? Tesco are monitoring this site Duuur like we didnt know.

Its almost as bad as H from steps comming out as gay yesterday.

What a giggle as if we didn't know - Tesco I am sure really don't care just imagine how many of us they are ripping off.
Classic example is how over priced their kids clothes are - people just buy it because its there, you can get better quality clothes for the same price from M&S, NEXT etc.

Elliebabe

ten98 wrote:

As a Price Integrity / Loss Prevention manager at Tesco Corporate, I would like to thank the members of this forum for their time in bringing us this useful information. I would also like to remind our delightful customers using this forum that repeated abuse of the overcharge policy will lead to exclusion (banning) from your local stores and in some extreme cases has led to nationwide bans and even police involvement.

Customer Service Managers in store are within their rights to refuse a Refund and Retain if they beleive that (as in all of your cases) the customer is deliberately seeking to find misprices around the store armed with prior knowledge. A fact I will make every effort to remind staff in our stores of, and this website will serve as an excellent training tool to spot future fraudsters.

Kind Regards.

I thanked you you you made my day - what a laugh talk about taking your job seriously. As if any of the people on here are put off by this. Take this as a learning tool and GET YOUR PRICES RIGHT IN TH FIRST PLACE AND STOP RIPPING PEOPLE OFF.

CS staff don't care you don't pay them enough to argue the toss with customers.