Scottish Power Energy reward tariff

basil92

Just a gentle bump in the hope our SP rep sees this thread too

ian1969uk

basil92 wrote: »

Just a gentle bump in the hope our SP rep sees this thread too

The rep has certainly seen this thread, they are just choosing not to post in it for some reason.

Tharweb

scottishpower_company_representative wrote: »

Good morning all,

I have just have confirmation that we will be looking to start crediting customers from next week, we have no confirmation as of yet of when all customers will have received the payment.

Kind regards

Graeme @ ScottishPower

So you were "looking to start" doing it over 4 weeks ago and as far as I can see no-one has yet received their reward!!! :mad:

basil92

Tharweb...I received this in another email from SP today:

The Online Energy Reward discount on £105.00 has been applied
to your account and will be credited on your account on 1st August 2011.


I have checked my SP account and there is no sign of the reward as yet!

However this post also concerns me:

http://forums.moneysavingexpert.com/showpost.php?p=45266008&postcount=13

The fact that SP stop us accessing our accounts towards the end of our contracts, is going to make it difficult to see if the 'Reward' has been credited or if cancellation charges have been applied:(

Tharweb

basil92 wrote: »

The fact that SP stop us accessing our accounts towards the end of our contracts, is going to make it difficult to see if the 'Reward' has been credited or if cancellation charges have been applied:(

It seems my account is now no longer accessible :mad:

lanstrom

Tharweb wrote: »

It seems my account is now no longer accessible :mad:

Do you mean you cant get to the customer login screen or you have typed the correct login and password in but it doesnt accept it ? I cant even get to the customer login screen at the moment so I wondered if they were doing maintainance on it.

Have I made a mistake in swapping my supplier (yesterday) and letting SP know straight away since there is a 12 day cooling off period before it takes place. Does that mean it only leaves 3 further days for them to contact SP to close the account ?

toby11

Hi Ianstrom,
Yes, the logon screen is unavailable to me as well. They must have another 'technical issue' with their website.

toby11

Just discovered there is a way to get to the login screen as follows:-

From the Home page click on "NEED HELP?/GO TO SUPPORT CENTRE HOME/MY ACCOUNT"

You can then log in to your account. They don't make it easy do they?

Tharweb

lanstrom wrote: »

Do you mean you cant get to the customer login screen or you have typed the correct login and password in but it doesnt accept it ?

No, this is what I mean

MRSTITTLEMOUSE

Just wondering,anyone got their reward credited to their account yet.