Asda - ripping you off then covering it up

webmasterpolo

I have the exact same problem with asda, I wrote them a letter about 4 months ago, then another about 2 months ago following up on the first. No response for either letter. Pathetic.

Smiley_Mum

When I get bits n bobs day to day in any store I calculate up the bill on the way round so that when I get to the checkout I know exactly what I'm going to be paying. If I'm doing a big shop anywhere I always, always check the receipt before leaving the store.

I recall a good while ago I went to Asda and bought a snowsuit for my oldest son when he was a baby. It was in the sale and it had a few tags on it. It should have been £9.99, the original price of it was £14.99. When I bought it I was charged full price for it so took it to customer services and complained that I'd been overcharged for it. They promptly refunded me my money, gave me the suit gratis and £10. That was at the beginning of 2000 so perhaps things have changed.

lipidicman

Asda have just got a second email (through their webform) about my overcharging episode. They didnt reply to the first.

Anyone have an actual email address for them?

Smiley_Mum

I wrote them a while ago about something and have this email address

[email="Lindsay.Johnson@asda.co.uk"]Lindsay.Johnson@asda.co.uk[/email]

She is to do with ASDA Customer Relations. The email I received was signed from a Claire Hamilton but when replying the Lindsay Johnson email was in the "To" box. So give it a go.

Tiger-Lily_6

Considering the amount of abuse we get @ work (I work for Asda) it's hardly suprising sometimes customers don't get the best out off staff. As my manager says, we're not paid to get abuse, he is. (I'm checkouts). Until I worked there I never realised how bad the abuse is, I mean we just go there to do our job, no we don't give a !!!! if you haven't signed your credit card, but that doesn't mean we can break the law + allow you to use it, same with alcohol. The amount of abuse we get from people with no ID ... then there's the customers who feel the need to whinge to us about the availability, if you have a complaint go to customer services or speak to a supervisor/manager, not us. There's nothing we can do about availability + we hear about it from every second customer, gets annoying after 100 customers believe me. As for bringing clothing back with no receipt, of course we can only give back what the till says it cost, how do we know you didn't buy it yesterday? We get alot of customers that will buy sale items then try to get a full price refund, keep the receipt, if you have no receipt don't !!!!! out customer services about the store policy, they didn't make the rules. Thankfully most customers are great + do have genuine reasons for their complaints, but I think it'd do them a world of good to spend a week on checkouts + face the daily abuse we get before they get angry with customer services. And if you came to my till you'd see i'm always happy + cheerful, don't chat to the other colleagues, take ages to put shopping through or make mistakes alot. Please think before complaining, we all have the right to complain but the colleagues are at work with strict rules to follow, if we don't it's us that gets into serious trouble, not you. So please remember this when shouting at colleagues cause you can't get a full price refund (Without a receipt we don't even have to let you have a sale price refund unless faulty), or cause 'That girl on till 25 was rude + I want to complain because she didn't serve me alcohol, yet I have no ID + swore + threatened her' etc etc, we are not paid for abuse. Don't abuse the system, if you have a genuine reason to complain great, it helps us improve, but treat us as you'd like to be treated, shouting + swearing only make us less willing to help + many colleagues end up in tears cause of !!!!!y customers.

lipidicman

Oh believe me, I can relate to what you say about some of the people in Asda. I fly in there for a few bargains but some of my friends say they wont go in there because the 'customers smell' so they stick to waitrose! Ours is an inner-city branch so it is pretty rough.

However, my complaint was genuine. I was overcharged and refused my £2 voucher. I was polite (when telling the staff that they were wrong!) and rather than argue went away to get proof of the company policy. I am also not complaining about a member of staff, but about the management not ensuring that the staff are trained and applying policy consistently. I have worked in a shop so I know what it is like. Luckily for me, I had a great manager who would back me up and not take rubbish from customers. This helps a lot.