CLOSED: Quidco Question and Answers - please see new thread

mum26

quidco_Company_Representative wrote: »

@mum26 - If you have already provided all the details you shouldn't have to provide them again, I apologise for any inconvenience this may have caused. If the Admin Team are already chasing then this is fine, and they can keep you updated at every stage of the process.

Many thanks,

Rosie

Hi Quidco can you help please, i've just had this message about my mistracked Sky cashback:

Luke wrote 28 Feb 12 at 17:27
Hi Carlie,

Thank you for your patience.

Cashback was £50 for Sky at the time of your purchase. The £110 was only available if you took our Sky (£50), Broadband Unlimited (£15), ESPN (£5), Sky Movies (£20), Sky Sports (£20). As you can see, adding up each amount results in £110 cashback.

Since you only took our Sky then the £50 is correct.

Kind regards,

Luke
Quidcare


This is blatently untrue, I have a screenshot showing my transaction page with £110 cashback and other quidco employees have agreed that a)the cashback amounts kept changing and b) that mine should have tracked at the higher amount. I am really really annoyed about this especially as Luke's explanation is totally wrong and ignored the detailed info I had given!

ETA I've emailed the screenshot to members@quidco x

dawn1

hi quidco
can you explain why my february purchases from sports direct are not showing as tracked
i have made 7 transactions and only 1 is showing
i know they take forever to pay out , but they do usualy track
i tried raising a ticket but got this message
Unfortunately we are unable to investigate transactions for this merchant.
thank you

Froggitt

quidco_Company_Representative wrote: »

Good morning,

@Froggitt – All delayed cashback is of course chased up on a regular basis, however we can keep you regularly updated with the status of your cashback via support ticket. We have also introduced a new team to ensure that we make cashback delays a thing of the past. Can you clarify if your Quidco username as the same as your username on here? I will be happy to personally take a look into these for you.

Many thanks,

Rosie

Yes it is the same name.

If the claims were updated "on a regular basis", you would get a lot less grief on boards like this....I dont understand why I would have needed to raise a support ticket to get someone to look at my claim thats a year old.

As Ive said before, if your affiliate networks arent paying you, de-list them and all their retailers. Simples. You will find them a lot more willing to pay commissions if their business falls off a cliff due to de-listing, and the retailers will quickly move their business elsewhere if their network is de-listed. Do not under-estimate the power that quidco has in todays world.

Thank you for looking at these Rosie.

chanz4

I took my pcworld case to one of the DSG directors , they have said that to provide a recipt to you and for you to send it to them. I sent it but guess what not even an email reply from you!

Pengranger

I'm beginning to get a bit fed up with Quidco and I'm really being given the run around. I've posted on here before and contacted Quidco Support, but all I get is excuse after excuse. It seems to be a case "can't pay won't pay". I'm losing faith in Quidco and think I really should move to a competitor to see how they perform. These are the events so far...

* Back as far as February 2011 - a number of "in-store" transactions for Halfords and B&Q totalling over £40. These are still showing as "tracked"

* My email to Quidco Support in early February 2012 confirmed that the transactions had been agreed and will be passed for payment. I will be paid within 21 days.

* When I follow this up on 23 February I'm told that there are problems with the in-store payment systems and that payments can't be made at this time. Once the "technical issue" has been resolved I will receive my payment

* When I follow up on 28 February I receive the response:
"I've looked at your purchase in your Quidco account and I am going to forward your details to our payments team. They will then ensure that your cashback is paid within the next 6 weeks.

I do appreciate that this is a long time to wait but I'm afraid that this issue is due to issues beyond our immediate control. Please be assured that we are currently putting steps in to ensure that delays of this nature become a thing of the past."

I'm not clear where the blockage is for these payments, but it wouldn't surprise me if Quidco doesn't have the money to pay out. If this is the case I think they should own up. I know cashback isn't guaranteed, but it would be nice to know one way or the other. I'm sure I wouldn't have received a response unless I contacted them, which again is just poor customer service.

Anyone else having the same problem?

If Quidco want to respond, it would be great to hear from you. I'm sure I'm not the only one in this situation. Please don't tell me to contact Support, as clearly that doesn't get you anywhere.

mum26

mum26 wrote: »

Hi Quidco can you help please, i've just had this message about my mistracked Sky cashback:

Luke wrote 28 Feb 12 at 17:27
Hi Carlie,

Thank you for your patience.

Cashback was £50 for Sky at the time of your purchase. The £110 was only available if you took our Sky (£50), Broadband Unlimited (£15), ESPN (£5), Sky Movies (£20), Sky Sports (£20). As you can see, adding up each amount results in £110 cashback.

Since you only took our Sky then the £50 is correct.

Kind regards,

Luke
Quidcare


This is blatently untrue, I have a screenshot showing my transaction page with £110 cashback and other quidco employees have agreed that a)the cashback amounts kept changing and b) that mine should have tracked at the higher amount. I am really really annoyed about this especially as Luke's explanation is totally wrong and ignored the detailed info I had given!

ETA I've emailed the screenshot to members@quidco x

Have had a message back and for anyone following this saga quidco have adjusted it for me having seen the screenshot. Please could a quidco rep send my thanks to Luke as I can't reply to the support and claim messages he has sent me xx

quidco_Company_Representative

Good morning,


@mum26 – We have received your documents and I believe Quidco Administrator Luke is going to contact you today regarding this, he should be able to explain this and rectify this for you.

EDIT: Sorry I have just seen your message, I will certainly pass the thanks on to Luke for you.

@dawn1 – I’m afraid Sports Direct withdrew from the in-store cashback programme at the beginning of this month (3rd February) so any purchases made after this date will not be eligible for cashback, unfortunately.

@Froggitt – Thanks for confirming. I’ve now raised the support tickets for you so we can keep you updated on a regular basis via these support tickets, and hopefully we can have these resolved and paid as quickly as possible.

I do understand your concern regarding the affiliate networks and it isn’t something that we take lightly. We are in regular contact with retailers and networks, including meeting with them in person, over the phone and via email to ensure we are doing everything we can to hurry them along.

@chanz4 – I’m sorry to hear that you haven’t had a response. Can you please confirm if you raise a support ticket regarding this? As all support tickets are responded to within 24 hours.

If not, can you please raise an official complaint by going to our complaints form, and I will personally take a look into this for you.

@Pengranger – I’m very sorry about that, and we do completely hold our hands up to this. We have been having some trouble with our in-store payment system that is meaning we physically aren’t able to apply any payments at the moment. Our technical team are currently on the case, though, and we are hoping that we will be able to have this rectified very soon, you certainly shouldn’t have to wait another 6 weeks for the payment.

Many thanks,

Rosie

screamer

OK, Quidco rep, do you fancy explaining why the playbook promotion you had on 26th November last year has tracked but then declined? This was a one off promotion, on a SINGLE DAY, for ONE STORE ONLY (Curry's) yet claims are still being declined. It was promoted on Quidco so by all rights no one should have their cashback declined. (Can anyone tell me if they've had problems with Sky Cashback because if so, we'll go with Topcashback!)

Quidco, you're getting really rubbish and I for one will avoid you from now on. I'm really annoyed that you've declined the cashback on the playbook, it's not like millions of people bought the same item from a dozen different stores in the space of a week. That was a single day promotion on a single item in a single store. It tracked at first, then declined, then tracked again and each and every time we were told it was a problem with your system but it will be sorted and we have nothing to worry about. I wouldn't say that being declined AGAIN is getting anything sorted.

jasonwatkins

Something that's hacking me off a great deal is that there appears to be NO facility to cater for any potential last minute, i guess, "changes of mind" when it comes to cashing out payments.

It appears you have to have your minimum payment amount set to zero to trigger a payment at least 2 days in advance of the payment run.

What happens if something untoward happens the day before and you find that you could do with the cash or that it will get you out of a hole ? You might set your minimum payment back down to zero to trigger a payment but will it actually pay anything ? What do you think ?

If one of the payment runs is made on the 1st of the month, why can't it be made overnight on the last day of the preceding month?

Yes, I am ranting because I've got some confirmed money that I badly wanted to be paid out on the 1st but seeing as how I only realised I needed it 2 days ago it's looking like I won't actually get it. Obviously I'll check tomorrow morning but I imagine i've got more chance of copping off with Olivia Wilde than it actually being processed .. [/rant]

jasonwatkins

Ok so maybe my rant was a tad hasty :o:o:o:o:o:o

Don't hit me Rosie