CLOSED: Quidco Question and Answers - please see new thread

shaftingham

EDISON41 wrote: »

Can i ask, how long 888poker are going to be paying their cashback? I did my qualifying transaction in April 2011, i quieried it in November and i was told that it had been approved by 888poker, but Quidco were still waiting. A member of customer support then emailed me to say things were in hand...well its almost February now...when will the cash move from hand into my bank account?

I had aggro with that one, £50.
I did my transaction in March 2011 and it paid out 2 weeks ago, so if you are April 2011 logically I'd expect February first half assuming they make a monthly payment to Quidco. Sounds like you had exactly the same hassle as me, not tracked, claimed and told it was approved etc. If Quidco have told you it's approved I'd personally trust their word as in incidences similar I've always got my cash (eventually!)

Matt.D

quidco_company_representative wrote: »

matt.d wrote: »

hi rosie,

i received a quidcare support ticket 18/12/11 saying the more than payments were being hurried along, but since then i've not received anything or had the cashback updated to confirmed. Any updates on what's happening?

Regards,

matt

@matt.d – i’m afraid i can’t comment on your particular transaction as i can’t view your account via this forum, however if you still have the support ticket open, can i ask you to contact them again on there? The quidcare team can then advise you of any progress that we’ve made.

I will be away next week, but julie will be here to answer any questions you may have.

Many thanks,

rosie

Hi Rosie,

I've still not had any further update since the December 18th email from Dominic saying MORE THAN Home Insurance was being chased.

Do I raise yet another claim?

Regards,

Matt

quidco_Company_Representative

Good morning,

I hope you've all had a lovely weekend.


@vicx – This is completely fine. You can refer anyone that you wish! In regards to eBay, unfortunately they have now separated cashback into the four separate categories, so they will now only be paying cashback on these particular categories.

@shaftingham – I do completely understand your concern and usually we do remove non-paying retailers after such a length time. However, we have been in regular contact with them and they have agreed to pay the outstanding amount to us, it is just taking a lot of chasing from us to obtain the payment from them.

@EDISON41 – I’m glad to hear that you have raised a support ticket as we can certainly keep an eye on this for you now. We are expecting a payment very soon, I believe, but the Quidcare Administration Team will certainly keep you updated with this, and will let you know as soon as they have any further information.

@CashFortune – All seems to be working fine for us here – can you clarify which browser you are using?

@Matt.D – We can certainly take a look into it for you, are you able to reply to the support ticket that you currently have open?

Many thanks,

Rosie

Matt.D

quidco_Company_Representative wrote: »

Good morning,

I hope you've all had a lovely weekend.

@Matt.D – We can certainly take a look into it for you, are you able to reply to the support ticket that you currently have open?

Many thanks,

Rosie

Hi Rosie,

There isn't anywhere I can see to allow me to reply. In fact I don't think I've ever seen an option to reply to a support ticket?!

Regards,

Matt

IceColdRum

Hi new to Quidco so bare with me, I bought a £300 TV from ASDA Direct about an hour ago and I just recieved an email from quidco informing me that my cash back was tracking however the purchase amount is showing at £249 which is £50 less than what it should be?

quidco_Company_Representative

Good afternoon,

@Matt.D – That’s odd, it could be that the ticket has been closed. Can you please let me know your username/email address and I’ll personally take a look into it for you. If you don’t want to post it on here can I ask you to email it to members@quidco.com, FAO Rosie.

@IceColdRum – Welcome to Quidco! I can certainly explain this for you. The majority of retailers on Quidco and indeed all other cashback sites won’t pay cashback on VAT or delivery charges, so these will be deducted from the total cost.

Many thanks,

Rosie

Andyboy

Halfords Halfords Halfords???
What is happening here then?

Matt.D

quidco_Company_Representative wrote: »

Good afternoon,

@Matt.D – That’s odd, it could be that the ticket has been closed. Can you please let me know your username/email address and I’ll personally take a look into it for you. If you don’t want to post it on here can I ask you to email it to [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL], FAO Rosie.

Many thanks,

Rosie

Hi Rosie,

Emailed.

Regards,

Matt

IceColdRum

quidco_Company_Representative wrote: »

Good afternoon,

@Matt.D – That’s odd, it could be that the ticket has been closed. Can you please let me know your username/email address and I’ll personally take a look into it for you. If you don’t want to post it on here can I ask you to email it to [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL], FAO Rosie.

@IceColdRum – Welcome to Quidco! I can certainly explain this for you. The majority of retailers on Quidco and indeed all other cashback sites won’t pay cashback on VAT or delivery charges, so these will be deducted from the total cost.

Many thanks,

Rosie

Ah I thought as much;)

Pengranger

Hi. Is anyone else having long standing issues receiving cashback? Two particular instances I have are with Halfords and B&Q instore purchases. I've got 5 items more than 10 months old.

I don't rely on the Cashback, but shouldn't Quidco say either way whether these are going to be honoured or not?

It just seems a ridiculous amount of time to wait.

Thanks