CLOSED: Quidco Question and Answers - please see new thread

Kaytata

Last weekend  19th September there was an increased cashback on hotels.com to 20% (screenshot attached)

However all my orders tracked at well below the 20%. 

I made four bookings all within the deadline on 19th September.

£289 x 3

Cash back should have been £57.80

Instead rhe cashback tracked at less than 2% each £5.13. Thats more than £50 lost on each bookings.

Is this a joke?

The fourth booking was for £445.98. Cashback should be £91. Ridiculously tracked at £7.92

£240 worth of cashback not tracked.

I can't raise a claim for any of them because the merchant doesn't accept it?? Is this another joke?

Can you let me know so I can cancel the bookings if the cashback will not be honoured.

Similarly it was 20% for boots a few weeks ago  one tracked fine. The other tracked at 10%, I'm still waiting to hear back about this. 

Lately quidco hasn't been as good as it used too and I'm tempted to now switch to topcashback. Tired of worrying whether cashback will.be paid out at the right amount. 

Quidco needs  it's own support section with separate threads for each complaint/issue

quidco_Company_Representative

Kaytata said:

Last weekend  19th September there was an increased cashback on hotels.com to 20% (screenshot attached)

However all my orders tracked at well below the 20%. 

I made four bookings all within the deadline on 19th September.

£289 x 3

Cash back should have been £57.80

Instead rhe cashback tracked at less than 2% each £5.13. Thats more than £50 lost on each bookings.

Is this a joke?

The fourth booking was for £445.98. Cashback should be £91. Ridiculously tracked at £7.92

£240 worth of cashback not tracked.

I can't raise a claim for any of them because the merchant doesn't accept it?? Is this another joke?

Can you let me know so I can cancel the bookings if the cashback will not be honoured.

Similarly it was 20% for boots a few weeks ago  one tracked fine. The other tracked at 10%, I'm still waiting to hear back about this. 

Lately quidco hasn't been as good as it used too and I'm tempted to now switch to topcashback. Tired of worrying whether cashback will.be paid out at the right amount. 

Quidco needs  it's own support section with separate threads for each complaint/issue

Hello Kaytata

Thank you for your message and I hope you are well. 

I am really sorry for any inconvenience caused and we will pass on your feed back regarding our moneysavingexpert thread.

I can see we are currently looking into your issue and we have been exchanging messages regarding this so we will await to hear from you on our latest response and continue to look into this and resolve for you.

Thank you 
Ashleigh 

socialsupport@quidco.com

legendkiller2k

Quidco home insurance compare not tracked, no option to lodge a claim either and has been more than 90 days.

quidco_Company_Representative

legendkiller2k said:

Quidco home insurance compare not tracked, no option to lodge a claim either and has been more than 90 days.

Hey,

Can you send us a message on customersupport@Quidco,com from your registered email address? We'd need to know the details of the purchase so we can have a look into this for you and resolve from there? 🤗 -Summer

legendkiller2k

quidco_Company_Representative said:

legendkiller2k said:

Quidco home insurance compare not tracked, no option to lodge a claim either and has been more than 90 days.

Hey,

Can you send us a message on customersupport@Quidco,com from your registered email address? We'd need to know the details of the purchase so we can have a look into this for you and resolve from there? 🤗 -Summer

Thankyou for responding i have sent a email including my username, my mseforum username and the policy number.

Kaytata

quidco_Company_Representative said:

Hello 

Thank you for your message and I hope you are well. 

I am really sorry for any inconvenience caused and we will pass on your feed back regarding our moneysavingexpert thread.

I can see we are currently looking into your issue and we have been exchanging messages regarding this so we will await to hear from you on our latest response and continue to look into this and resolve for you.

Thank you 
Ashleigh 

socialsupport@quidco.com

I just wanted to comeback and say the support staff were super helpful and able to correct the tracking amount!! Thanks guys

quidco_Company_Representative

Kaytata said:

quidco_Company_Representative said:

Hello 

Thank you for your message and I hope you are well. 

I am really sorry for any inconvenience caused and we will pass on your feed back regarding our moneysavingexpert thread.

I can see we are currently looking into your issue and we have been exchanging messages regarding this so we will await to hear from you on our latest response and continue to look into this and resolve for you.

Thank you 
Ashleigh 

socialsupport@quidco.com

I just wanted to comeback and say the support staff were super helpful and able to correct the tracking amount!! Thanks guys

More than welcome! Take care 😊 -Summer

legendkiller2k

I just wanted to pop on to say Quidco support were superb and got my Quidco compare cashack sorted for me, thankyou guys.

quidco_Company_Representative

legendkiller2k said:

I just wanted to pop on to say Quidco support were superb and got my Quidco compare cashack sorted for me, thankyou guys.

Hey there! 

Thank you so much for your kind review, this really means alot to us

Take care & have a great week!
Ashleigh

youngretired

My relatives opened a TSB account back in December 2020. They did this during the Seasonal Boost. Both have had their bonuses paid, but in October had the actual transactions declined. They have both raised claims as no reason for these to be declined as they did open via Quidco.

On your website it clearly says bonuses would be paid once transactions have been confirmed and also this was confirmed via support ticket. Why then has the transactions now been declined but bonuses paid?