CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

thor said:

quidco_Company_Representative said:

thor said:

I have had a claim from December 2020 for an insurance policy purchased from Simple Landlords. Strangely it tracked twice and checking on it now I see that one of them was declined while the other is waiting for the retailer decision. Is there any chance that Quidco can give Simple Landlords an elbow in the ribs? I think that they might have thought that rejecting one was the end of the matter. It has been over half a year now.

Hey,

Thanks for this comment! Can you send us an email on quidcosupport@quidco.com and we can have a look into that for you? 😊 -Summer

Hi,

I did as you asked but nothing appears to have been done 4 months on. Its frustrating having to wait for the retailer when I have all the evidence of a genuine transaction. Is this what quidco is doing?

Hey thor , I am really sorry to hear your cash back is still waiting to be paid, I can certainly look into this for you, could you please send me an email to the address below and I will chdeck this for you straight away.

Thank you so much ! Ashleigh

socialsupport@quidco.com

quidco_Company_Representative

Deleted_User said:

Why do some retailers make you wait so long for cashback ?

I took put two motor insurance policies  (sheilas wheels and esure) in September with cashback (total £75) expected in April

I find this an unacceptable length of time and assume (hope) that this 7 month delay is not down to Quidco ?

Hey there, Hope you are well  

Regretfully cash back is not instant , we do have to wait for the retailer to approve and pay the cash back and once we have the funds they are added straight to your balance, This is why we do advise on the retailers pages a estimated payment speed for the retailer so that when a purchase is made you are aware of the possible wait time for cash back. If the retailer has provided a estimated payment date this would be the date we expect the funds by, they can come in sooner, please be assured we give them straigh tto you once we have the funds.

I am sorry if any disapointment is caused by this.

Take care
Ashleigh

socialsupport@quidco.com

quidco_Company_Representative

deely said:

Deleted_User said:

Why do some retailers make you wait so long for cashback ?

I took put two motor insurance policies  (sheilas wheels and esure) in September with cashback (total £75) expected in April

I find this an unacceptable length of time and assume (hope) that this 7 month delay is not down to Quidco ?

I bought some toiletries from Bubble T last year and theirs was 23 months!!! 16 months later, it was declined 'Apologies, the retailer has declined your cashback. We're sorry to tell you that this retailer does not accept cashback claims. We're unable to investigate this further for you.'  Now use TCB as things seem to get paid quicker and track more often

Hey there, 

Hope you are well!

I am really sorry to hear your cash back was declined, we can certainly look into this further for you and see if there is anything further we can do for you, could you please drop me a email at the address below and il look into this asap.

Hope this helps & take care

Ashleigh 😁

socialsupport@quidco.com

quidco_Company_Representative

sgoulder said:

Currys have some good prices (if you want the items anyway) and good cashback rates on Quidco. I know 3 people who placed orders, not one has had cashback tracked to show in google account. I know all about the making sure nothing blocking it in browser etc.

Has anyone else had this issue or got it to work... up to 6 months for claim to be processed with quidco if you wait!

Hello there, 

Hope you are well, thank you so much for your message, 

I am really sorry to hear you and people you know have had some issues with Currys tracking, we can certainly look into this for you! Could you please drop me a message at the email below regarding  your cash back and as your friends to get in touch and we can check this for you straight away!

Hope this helps & take care

Ashleigh 😁

socialsupport@quidco.com

Fortyfoot

Is any member feeling that they are being conned by Quidco?

What is their address, I want to contact consumer protection for their area, please? 

ctdctd

Hi Quidco,

I made a purchase on 21st for £30 with The Range which has tracked OK.

However, the November and £2.50 Seasonal Boost Bonanza are not showing any tracked transactions.

What do I need to do to resolve as it isn't a missing cashback claim?

Ta

quidco_Company_Representative

ctdctd said:

Hi Quidco,

I made a purchase on 21st for £30 with The Range which has tracked OK.

However, the November and £2.50 Seasonal Boost Bonanza are not showing any tracked transactions.

What do I need to do to resolve as it isn't a missing cashback claim?

Ta

Hey, 

The boost for the Seasonal Boost Bonanza should track in the next few days so please don't be worried there. If you do not see this in the next few days, please do let us know and we will be happy to help there -Summer

quidco_Company_Representative

Fortyfoot said:

Is any member feeling that they are being conned by Quidco?

What is their address, I want to contact consumer protection for their area, please? 

Hey, 

Sorry to hear this, if you wish to contact us about this, you can do on socialsupport@quidco.com with further details so we can help you further there -Summer

November2

Hi, my Holland & Barret claim was successful and it says successful and shows as confirmed in green with a tick however its been like that for a while but there's no money to withdraw.  claim no. 4495569 original order date 29/4/2021
Is it a case of still waiting or has something gone wrong with the next stage?

quidco_Company_Representative

November2 said:

Hi, my Holland & Barret claim was successful and it says successful and shows as confirmed in green with a tick however its been like that for a while but there's no money to withdraw.  claim no. 4495569 original order date 29/4/2021
Is it a case of still waiting or has something gone wrong with the next stage?

Hey there ! Hope you are well If you can please send me a email at the address below I will look into this for you asap! Thank you 

Ashleigh 😁

socialsupport@quidco.com