CLOSED: Quidco Question and Answers - please see new thread

adonis10

bristolleedsfan wrote: »

Would this apply?

http://bt.custhelp.com/app/answers/detail/a_id/49679/~/how-to-cancel-within-14-days

No, the only service I currently have is the phone line so nothing else to cancel. BT schedule their installations on the 15th day after ordering - I wonder why?! That alone sums up the absolute joke and shambolic nature of the company.

Just spent 30 mins on the phone to a "customer advisor" and got nowhere as the untrained ape had no idea what I was saying.

bristolleedsfan

If you only have a phone line as opposed to phone service, why dont you go with say Plusnet http://www.quidco.com/plusnet/?st=plusnet&tr=2625&fn=home&fr=top&si=57a1d6f8158bd&sv=4-M

adonis10

bristolleedsfan wrote: »

If you only have a phone line as opposed to phone service, why dont you go with say Plusnet http://www.quidco.com/plusnet/?st=plusnet&tr=2625&fn=home&fr=top&si=57a1d6f8158bd&sv=4-MS

If it is BT Sports you are after search "Kodi" on Ebay, any further questions about that feel free to send me a PM.

Sorry, I should have said phone service as well. Have paid for the full year by line rental saver so am tied to the bandits for 12 months. Once the 14 days pass, you're stuck for a year. Is there any higher legislation about cooling off periods or are they set by the company?

Yes, I want to get bt sport which is the main reason for choosing them. I'll look into kodi.

quidco_Company_Representative

treboeth wrote: »

No help at all after your advisor strung it out past the date.

Topcashback seem more reliable.

Hi @treboeth

We'd love to do everything we can to change your mind here. Unfortunately we cannot discuss a member's details over a public forum however please feel free to contact our support team here https://www.quidco.com/support-contact-us/ and someone will be in touch shortly.

Alternatively you can contact either myself or Joseph on Quidco's social media - Twitter and Facebook and we'll respond to your query today if posted before 6PM.

I'm very sorry to hear you have had a disappointing experience and I hope we can turn this around for you.

Kind Regards,

Jack
Quidco Company Representative

quidco_Company_Representative

samkma wrote: »

Thank you for the response.
I will wait till the end of this month as it completes my 8th month. Is this industry regulated? or do I have to go to trading standards? where do I send a complaint?

Hi @samkma

Thank you for your reply.

We are regulated by the FCA but would advise you to raise a complaint with our complaints team here should you wish to take the matter further http://www.quidco.com/complaints

Kind Regards,

Jack
Quidco Company Representative

quidco_Company_Representative

adonis10 wrote: »

Wow, if my hatred for BT wasn't already sky high, it is now. Absolute shambles of a company.

What about if my partner signed up for the broadband and tv separately? Is that possible?

Hi @adonis10

Thank you for your reply and I apologise for any frustration caused here. If it is your partner that signs up and a different address is being used, you would be considered a new member.

Kind Regards,

Jack
Quidco Company Representative

jasonwatkins

Is it possible my account can be looked at please ?

I've had one transaction that tracked 6 months ago and i've heard nothing since, another from 6 months ago that was 'sent to retailer' and i've also heard nothing and also one from 3 months ago that was 'sent to retailer' and is currently 'on hold'.

Thanks.

quidco_Company_Representative

jasonwatkins wrote: »

Is it possible my account can be looked at please ?

I've had one transaction that tracked 6 months ago and i've heard nothing since, another from 6 months ago that was 'sent to retailer' and i've also heard nothing and also one from 3 months ago that was 'sent to retailer' and is currently 'on hold'.

Thanks.

Hi @jasonwatkins

Thanks for getting in touch as we'll certainly be happy to look into these transactions for you. Firstly I'd definitely recommend checking the retailer's Quidco page for their estimated payment speeds to check whether the transactions are indeed delayed.

Sadly I am unable to discuss details of your account over a public forum but if you have a Facebook or Twitter account, message Quidco/@Quidco with your email address and the details of the retailers you would like us to check, and either myself or Joseph will look into these for you.

Alternatively you can contact us via the support section on the Quidco site https://www.quidco.com/support-contact-us/

Kind Regards,

Jack
Quidco Company Representative

Sam_Fallow

I have a query and wondered if I could get more information on it.

I bought Motorbike insurance through Quidco compare and it tracked fine. Transaction ID 1188392132. Then this...

Status Update 28 July

Unfortunately your cashback has been declined. We're sorry to tell you that this retailer does not accept cashback claims, so we're unable to investigate this further for you.

And yet the retailer was there at the time of purchase and is still showing as offering cashback.

Can you explain?

quidco_Company_Representative

Sam_Fallow wrote: »

I have a query and wondered if I could get more information on it.

I bought Motorbike insurance through Quidco compare and it tracked fine. Transaction ID 1188392132. Then this...



And yet the retailer was there at the time of purchase and is still showing as offering cashback.

Can you explain?

Hi @Sam Fallow

Thank you for your post.

Unfortunately claims cannot be raised on Quidco Compare and this is why you have received this message. As this is a public forum I am unable to go into detail regarding your purchase however if you get in touch via social media (Facebook/Twitter) with your email address, we'll be happy to look into this for you.

Alternatively you can raise a support ticket here https://www.quidco.com/support-contact-us/ and one of the customer service agents will be in touch.

Kind Regards,

Jack
Quidco Company Representative