CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

wolfers wrote: »

I am furious with quidco. They are currently holding nearly £60 in cashback for me that I cannot access because they are "improving" the site. The improvement being that they keep your money and you don't.

Every day they claim they're trying to fix it and that it will be fixed "soon". Last Thursday I was told it would be the next day. Now, we're told it's going to be this coming Thursday.

Can you imagine the scandal if a bank said, "Sorry you can't access your money. We're improving things by making it impossible to get your money. We have no idea when you'll be able to get your money." They'd be fined millions.

Quidco is registered with the FSA. I feel a complaint coming on. They are either dishonest, or incompetent. Which is it?

Hi @wolfers,

I do apologise for the inconvenience this matter caused you.

Unfortunately, this issue did take a little longer than first thought to resolve. Please be assured we have worked to fix this issue as quickly as we could as we know this was frustrating.

The technical issue is now resolved and you should be able to see your available for payment amount displaying the correct amount now. If this is not the case please do contact our customer support team as they will need to look into this further for you.

If you requested your payment last week this will be sent in the payment run tomorrow.

I do hope this has reassured you and I apologise again for the frustrations this has caused you.

Best Wishes,

Amy at Quidco

quidco_Company_Representative

fuzzyduck22 wrote: »

Ahhh I was wondering what was wrong with Quidco. I was told money was ready to be paid but the main display says £0!! Hope they sort it soon.

I have a tesco cashback which seems to have disappeared

Hi @fuzzyduck22,

I am very sorry for any concern this issue has caused you, I can confirm the issue is now fixed so you should be able to see your confirmed cashback in the 'available for payment' section. If you cannot see the correct amount please do contact our support team so they can look into this.

I hope this has reassured you.

Kind regards,

Amy at Quidco

quidco_Company_Representative

skid112 wrote: »

Only registered for making arrangements with a view to transacting General Insurance policies. No grounds for making a complaint to the FCA.

Whilst in agreement this is very shabby and poor for Quidco, they currently owe me over £100, with another £120 odd tracked, the lack of information coming from them is the worst thing. After this I wont be using them but will go back to TCB

Hi @skid112,

I am very sorry for the inconvenience these technical issues have caused you, we have now managed to resolve these so your account should now display your confirmed cashback correctly.

If you requested your payment last week, this will be sent to you in tomorrows payment run.

I hope this reassures you.

Best Wishes,

Amy at Quidco

parmavioletuk

Has anyone else had their available balance taken to pay for 'premium retention' when on a basic account, or am I just lucky?

fuzzyduck22

parmavioletuk wrote: »

Has anyone else had their available balance taken to pay for 'premium retention' when on a basic account, or am I just lucky?

Yes my money is now payable but they have taken a retention fee which is kinda annoying as I dont have a premium account therefore couldnt use to live chat to get a problem resolved

wolfers

quidco_Company_Representative wrote: »

The technical issue is now resolved and you should be able to see your available for payment amount displaying the correct amount now. If this is not the case please do contact our customer support team as they will need to look into this further for you.

That is simply not true.

I still cannot access my money and when I contacted support they said this:

We are sincerely sorry for this delay as we can understand that this is frustrating, the tech team are currently still working on completing the payment system as this has caused some bugs on the system to develop which the tech team need to resolve before they can allow the payment system to be resumed, we are so sorry about this however they are working around the clock to ensure that this is completed as soon as possible

How are you getting away with this? I simply cannot understand how a company can be this incompetent. I cannot imagine any other business that would do this.

skid112

quidco_Company_Representative wrote: »

Hi @skid112,

I am very sorry for the inconvenience these technical issues have caused you, we have now managed to resolve these so your account should now display your confirmed cashback correctly.

If you requested your payment last week, this will be sent to you in tomorrows payment run.

I hope this reassures you.

Best Wishes,

Amy at Quidco

the issues are NOT resolved as I have had a further confirmation that another transaction is payable yet this isn't showing in my payment amount. I also have three unanswered queries outstanding for over 24 hours (Premium member) unanswered, the premium live chat is still unavailable all in all not the best experience

quidco_Company_Representative

parmavioletuk wrote: »

Has anyone else had their available balance taken to pay for 'premium retention' when on a basic account, or am I just lucky?

Hi @parmavioletuk,

I'm sorry for any confusion caused by the Premium retention fee being taken from your total confirmed cashback.

If you could contact our customer support team they will be able to look at your account and explain this for you.

Kind Regards,

Amy at Quidco

quidco_Company_Representative

fuzzyduck22 wrote: »

Yes my money is now payable but they have taken a retention fee which is kinda annoying as I dont have a premium account therefore couldnt use to live chat to get a problem resolved

Hi @fuzzyduck22,

If the retention fee has been taken from your account this will be the fee from a time when you did have a premium account or from the time when all accounts were subject to this fee.

If your fee has been taken now, this is because it was not taken previously.

If you do wish to discuss this further, please do contact our support team, they will be happy to help.

Kind Regards,

Amy at Quidco

quidco_Company_Representative

wolfers wrote: »

That is simply not true.

I still cannot access my money and when I contacted support they said this:

We are sincerely sorry for this delay as we can understand that this is frustrating, the tech team are currently still working on completing the payment system as this has caused some bugs on the system to develop which the tech team need to resolve before they can allow the payment system to be resumed, we are so sorry about this however they are working around the clock to ensure that this is completed as soon as possible

How are you getting away with this? I simply cannot understand how a company can be this incompetent. I cannot imagine any other business that would do this.

Hi @wolfers,

The payment run Today did go ahead, and users are now able to request payment. You will see in your payment section if a payment is going to go ahead in the next available payment run.

If you do wish to contact our customer support team again via a support message please address this to Amy and I will personally look into this for you to get this issue resolved.

Kind Regards,

Amy at Quidco