CLOSED: Quidco Question and Answers - please see new thread

lilmiss1982

molerat wrote: »

Along comes an invite only offer for £10 of their own money with your next purchase - guess what - doesn't track. Quelle surprise :mad:

Had exactly the same problem, hadn't been using them much as it wasn't worth the hassle was foolishly drawn in by the £10 off but of course it hasn't tracked. :mad:

quidco_Company_Representative

lilmiss1982 wrote: »

Had exactly the same problem, hadn't been using them much as it wasn't worth the hassle was foolishly drawn in by the £10 off but of course it hasn't tracked. :mad:

Hi @lilmiss1982

I am very sorry to hear you have had this problem, I would recommend contacting our customer support and we can help advise as to how we can have this cashback manually tracking in your account. We can also help advise how to ensure the successful tracking of any future purchases you might make. Please be assured that this does not mean you will not receive your bonus.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

molerat wrote: »

Lately Quidco has been no problem, every small purchase tracking, the odd few pence here and there. Along comes an invite only offer for £10 of their own money with your next purchase - guess what - doesn't track. Quelle surprise :mad:

Hi @molerat

I am very sorry to hear you have had this problem, in this case I would recommend contacting our customer support and we can help advise as to how we can have this cashback manually tracking in your account. We can also help advise how to ensure the successful tracking of any future purchases you might make. Please be assured that this does not mean you will not receive your bonus and we will assist as best we can, we wouldn't want you to miss out!

Kind Regards,

Quidco Company Representative

lilmiss1982

quidco_Company_Representative wrote: »

Hi @lilmiss1982

I am very sorry to hear you have had this problem, I would recommend contacting our customer support and we can help advise as to how we can have this cashback manually tracking in your account. We can also help advise how to ensure the successful tracking of any future purchases you might make. Please be assured that this does not mean you will not receive your bonus.

Kind Regards,

Quidco Company Representative

I messaged on the 8th and still haven't heard anything.

I think this is terrible customer service, luring people in with offers and then when they don't work not doing anything about.

November2

Hi, will you be sorting Asda George payments out soon? I have three stretching back to February, March and April. They all show tracked but nothing else. If I click on info I just get retailer is taking longer than normal to pay!! Do I just wait or open cashback claims for each missing payment?

quidco_Company_Representative

lilmiss1982 wrote: »

I messaged on the 8th and still haven't heard anything.

I think this is terrible customer service, luring people in with offers and then when they don't work not doing anything about.

@lilmiss1982 I am very sorry to hear this, we aim to respond to all queries within 24 hours, please could I ask to check your Support Inbox to be certain we have not replied. If not please send us another message and we'll be sure to be in touch.

Kind Regards
Quidco Company Representative

quidco_Company_Representative

November2 wrote: »

Hi, will you be sorting Asda George payments out soon? I have three stretching back to February, March and April. They all show tracked but nothing else. If I click on info I just get retailer is taking longer than normal to pay!! Do I just wait or open cashback claims for each missing payment?

@November2 I am very sorry to hear your cashback has been delayed, please send us a support message from your Quidco account and we can certainly look into this further for you.

Kind Regards
Quidco Company Representative

lilmiss1982

quidco_Company_Representative wrote: »

@lilmiss1982 I am very sorry to hear this, we aim to respond to all queries within 24 hours, please could I ask to check your Support Inbox to be certain we have not replied. If not please send us another message and we'll be sure to be in touch.

Kind Regards
Quidco Company Representative

Found the reply thank you. Reading the reviews for RAC I wont hold my breathe for my payment. I'm tempted to cancel the reviews are so bad.

molerat

molerat wrote: »

Lately Quidco has been no problem, every small purchase tracking, the odd few pence here and there. Along comes an invite only offer for £10 of their own money with your next purchase - guess what - doesn't track. Quelle surprise :mad:

I submitted a claim and the actual purchase has now gone to confirmed "paid from our own funds to save you waiting" but no sign of the £10. When I click on the e-mail for the T&Cs it goes to

We're really sorry, you're not eligible for this offer

:mad:

Tempting fate by asking for a TrustPilot review.

AirlieBird

Can anyone tell me if the £10 cashback with your next purchase is available to everyone?

I'd like to refer some people for my referral cashback, but if they can get the October £10 cashback offer as well, that will help convince them.