CLOSED: Quidco Question and Answers - please see new thread

marvin

quidco_Company_Representative wrote: »

Hi Marvin

Thank you for getting back to me.

Unfortunately, is does state in the terms and conditions, that Multibuy items must be purchased in the same shop, to be eligible for cashback.

I'm unable to find a another receipt that has recently been declined on your account.

If you could send me the receipt ID, I can certainly check this for you.

Many Thanks,

Elinor
Quidco Rep

Same receipt id I bought 2 then bought 4 one of the buy 3 will have qualified.

legendkiller2k8

Fair is fair i had a rant last night about Quidco but today the cashback has been confirmed, thanks guys.
It's only fair that i post about it being paid too.

quidco_Company_Representative

legendkiller2k8 wrote: »

Fair is fair i had a rant last night about Quidco but today the cashback has been confirmed, thanks guys.
It's only fair that i post about it being paid too.

Hi @legendkiller2k8,

I'm glad to hear that you've now received your cashback.

Please be assured that as soon as the funds are transferred to us from the network, the affiliate who run the retailers cashback program, we mark this as confirmed in your account for payment.

We would never hold onto funds that are rightfully yours.

Kind regards,

Brendan
Quidco Rep

marvin

Somebody called Josh totally failed to answer my question on the system now I seem not to be able to respond to him, totally rubbish support! This is why I have largely jumped ship to IMutual getting money out of Quidco is always a fight these days.

The question is, if it is buy 3 get what ever did one of the purchases not get tracked as I bought 4. I can understand an automated system failing to pick this up but this is with human intervention.

legendkiller2k8

Having a right game with Virgin media they declined my cashback claim and Quidco refuse to appeal it.
Ofcom have said Virgin media are mis selling their product by promising a incentive and not honoring it.
Really cba with cashback sites anymore way too much hassle.

Luckystar

Uploaded two reciepts for clicksnap purchases (one yesterday, one today) both show as confirmed but no amount, is that normal? Don't want to raise query tickets if they take a day or two to add the money, thanks

quidco_Company_Representative

Hi there,

I am so sorry to hear that you did not receive the level of service that you were satisfied with as this is certainly the last thing that we want.
Please be assured that we can certainly look into this further for you, however we would be unable to locate your account and assist you here.
Please can I ask that you submit another ticket and just put F.A.O Anna - MSE and I will pick this up and be able to assist you further.
I do hope that this has reassured you.

Kind Regards,
Anna
Quidco Company Representative.

marvin wrote: »

Somebody called Josh totally failed to answer my question on the system now I seem not to be able to respond to him, totally rubbish support! This is why I have largely jumped ship to IMutual getting money out of Quidco is always a fight these days.

The question is, if it is buy 3 get what ever did one of the purchases not get tracked as I bought 4. I can understand an automated system failing to pick this up but this is with human intervention.

quidco_Company_Representative

Hi there,

I am very sorry to hear that your cashback has been declined as this is certainly the last thing that we want.

Please be assured that when cashback is declined there is a reason as to why and if you feel that this is incorrect then you can get in touch with our customer support team and they will be more than happy to assist you further here.

Kind Regards,
Anna
Quidco Company Representative.

legendkiller2k8 wrote: »

Having a right game with Virgin media they declined my cashback claim and Quidco refuse to appeal it.
Ofcom have said Virgin media are mis selling their product by promising a incentive and not honoring it.
Really cba with cashback sites anymore way too much hassle.

quidco_Company_Representative

Hi Luckystar,

It can take up to 14 days for your clicksnap cashback to process, however from experience it does usually update sooner than this.

If this has not updated within the 14 days then please get in touch with customer service and they will be able to assist you further.

I hope that helps.

Many Thanks,
Anna
Quidco Company Representative

Luckystar wrote: »

Uploaded two reciepts for clicksnap purchases (one yesterday, one today) both show as confirmed but no amount, is that normal? Don't want to raise query tickets if they take a day or two to add the money, thanks

legendkiller2k8

quidco_Company_Representative wrote: »

Hi there,

I am very sorry to hear that your cashback has been declined as this is certainly the last thing that we want.

Please be assured that when cashback is declined there is a reason as to why and if you feel that this is incorrect then you can get in touch with our customer support team and they will be more than happy to assist you further here.

Kind Regards,
Anna
Quidco Company Representative.

You guys tried your best at end of the day i have gone through with cancelling my contract with VM now, they tried the "you're in contract" route but i politely pointed out they didn't honor their offer of cashback so the contract is null and void and they agreed to cancel the contract and that i just pay for the partial month i've used and no more fees will be applied.
So it goes to show guys companies who don't honor the cashback are infact breaking the contract agreement aslong as you have done everything you're supposed to ofcourse.