CLOSED: Quidco Question and Answers - please see new thread

Wheres_My_Cashback

Q,

What has happened to in store check-ins for 5/10p? They seem to have dried up...have you stopped doing them. Used to see quite a few, now it's a rarity to see one.

EDIT. Have now read back and found the answer...looks like check-ins are a thing of the past...shame! The new app and the nearby deals are not a patch on the old system. Because the deals are very graphic orientated it takes a long time to scroll through them, a simple text list would be sooo much quicker, easier and show far more than the current way.

Must also say that the forthcoming update to the website and the homepage are a big step backwards. Using mainly unorthodox symbology to replace actual written words and again the emphasis on glaring graphics make it so much more difficult to find things than in the current format. I'm not adverse to change, but change for changes sake without giving any benefit to the end user is rather pointless. The new front page also doesn't contain any quick link to current Clicksnap offers.

KxMx

Wheres_My_Cashback wrote: »

Q,

What has happened to in store check-ins for 5/10p? They seem to have dried up...have you stopped doing them. Used to see quite a few, now it's a rarity to see one.

A quick search of the thread brings this up:
click for answer

Kite2010

Wheres_My_Cashback wrote: »

Q,

What has happened to in store check-ins for 5/10p? They seem to have dried up...have you stopped doing them. Used to see quite a few, now it's a rarity to see one.

EDIT. Have now read back and found the answer...looks like check-ins are a thing of the past...shame! The new app and the nearby deals are not a patch on the old system. Because the deals are very graphic orientated it takes a long time to scroll through them, a simple text list would be sooo much quicker, easier and show far more than the current way.

Must also say that the forthcoming update to the website and the homepage are a big step backwards. Using mainly unorthodox symbology to replace actual written words and again the emphasis on glaring graphics make it so much more difficult to find things than in the current format. I'm not adverse to change, but change for changes sake without giving any benefit to the end user is rather pointless. The new front page also doesn't contain any quick link to current Clicksnap offers.

Stores probably got fed up with people checking in at 5p/10p a time and getting nothing in return from the 'serial check-ins" users. Out of the many stores I checked in at, very rarely did I actually go into the store.

Offering 3% instore cashback is probably better for them as it gets people into the store to buy something before giving the money back.

quidco_Company_Representative

Kite2010 wrote: »

So I guess since I've got 5 retailers unlocked (and showing on the homepage as "congrats you've made it"), shopping from a 6th on that list won't be included in the bonus pay?

Hi Kite2010

Once you have unlocked the Christmas bonus any more purchases you make from the list of selected retailers between now and midnight on Christmas Eve will be included in your total bonus pay

You can tell which purchases have been included in the bonus as they will have a little present symbol next to them on your account activity page.

shaftingham wrote: »

£30.00 Metro Play Casino Claim raised on 26 Jul 13


I just wanted to know what is happening to this. I have had a smooth run with Quidco for last 16 months, but surely this should be resolved after over 4 months? Last time I posted here it was 'Rosie' who helped, don't know if she's around still but anyone helpful will do!


Cheers!

Hi Shaftingham

Are you able to send us a support message about this so that we can take a look what's going on with this claim?

Thanks.

Wheres_My_Cashback wrote: »

Q,

What has happened to in store check-ins for 5/10p? They seem to have dried up...have you stopped doing them. Used to see quite a few, now it's a rarity to see one.

EDIT. Have now read back and found the answer...looks like check-ins are a thing of the past...shame! The new app and the nearby deals are not a patch on the old system. Because the deals are very graphic orientated it takes a long time to scroll through them, a simple text list would be sooo much quicker, easier and show far more than the current way.

Must also say that the forthcoming update to the website and the homepage are a big step backwards. Using mainly unorthodox symbology to replace actual written words and again the emphasis on glaring graphics make it so much more difficult to find things than in the current format. I'm not adverse to change, but change for changes sake without giving any benefit to the end user is rather pointless. The new front page also doesn't contain any quick link to current Clicksnap offers.

Hi Wheres My Cashback

I'm sorry to hear that you aren't too impressed with the new site. I will certainly pass your feedback on as we do take on board all criticisms and suggestions about the site.

Hope I've been able to help!

Rose

JustAnotherSaver

Hi Quidco...

a Santander 123 Current Account was opened earlier in the year (June i think) & it's been used ever since.

Still showing as tracking.

How long is this going to take to pay up?

Enquiry on behalf of my sister.

Wheres_My_Cashback

Q,

As a premium member paying I am paying an annual fee for additional services ie. live chat and a call back facility.

However, frequently these services are not available, now for example. Why are they often not available ? Why am I paying for a service which doesn't appear to be given ?

I have just had a correctly purchased clicksnap product declined incorrectly by your system/human checker.
I am being directed to send a standard support message by your system which obviously takes a lot longer and is usually for standard members who don't pay the premium.

jasonwatkins

Rose,

Could you possible have a look at a claim I have outstanding please?

A claim was raised with Bet Voyager on October the 6th and since then i've heard nothing at all - no updates of any description. I've always suspected i'd have a problem with it due to the way the deposits were taken and bets were made but i'd certainly appreciate an update - thanks.

shaftingham

To QUIDCO rep:
Yes, I did send support a message, nothing doing as of yet.


Right, this is seriously strange - read this and wonder!


I have posted my original support question, and the reply today and my response, as of yet unanswered. This needs looking into as clearly there is something untoward here. I deposited and played £20 at Jackpot247 for £50 CB and this happens -


ME:
09 Dec 13 at 17:19
Right, I have had a tracked confirmation today Dec.9 for BENSONS at £30 - however today I joined jackpot247 and deposited £20 for a £50 cashback offer. To confuse things further, I have an outstanding claim for £30 from Metroplay dating back 5 months.
So, is my £30 from BENSONS today as a result of my old Metroplay claim for £30, or is it Jackpot 247 (£50) wrongly tracked at £30???
Totally confused.
Regards XXXXXXX


QUIDCO:
Your Metroplay claim is currently with the retailer and we are chasing them to get this confirmed by them as the claim has now been running for just over 4 months.
As soon as they confirm this we will be able to get this paid over to you.
You can raise a claim for the Jackpot247 cashback HERE and then we can track this into your account manually.
The Bensons tracking is strange as this retailer was removed from Quidco back in March. I will have this declined in your account to stop the tracking.

Kind regards,

Brendan
Quidco Support


ME:
Look this is silly. I have enclosed the thread with this comment so you know what this refers to as I'm not happy. I CANNOT raise a Jackpot247 claim with the link you provided in the reply as your system says 'no record of a click through to jackpot247' BUT PLEASE UNDERSTAND THIS - BENSONS which you state you haven't had since March 2013 does come up with click-thru info at the same time that I visited jackpot247 and has tracked 30 pounds. Something is wrong here, as when I purchased at J247 your box came up saying 'your visit has been recorded'.!! This suggests that Bensons (who I have NEVER used as far as I know?) have hijacked the Jackpot247 link or the affiliates have or there is a bad error here. I can provide my jackpot247 account details, the deposit receipt number and time of deposit for you. I don't want to lose 50 pounds because of an error or scam, PLEASE can Quidco take this seriously and look into it. Something is badly wrong.
Regards xxxxxxx


So, how do you explain a clickthrough to Jackpot247 is not recorded, but one for 'Bensons' (whoever they are) is recorded on my account at the same time your pop-up box confirmed tracking my visit to J247 as I did it? ESPECIALLY since your rep states you haven't had 'Bensons' since March! Something very sniffy is occurring here. I should not have £30 'Bensons' but £50 J247.


Please explain as this is mighty odd. Regards S

Janunderwood

How do you send message to forum?

shaftingham

It's a shame - last time I was on this thread Quidco had 'Julie and Rosie' who would visit daily and actually help. Now you just get ignored or a vague response days later.
I HAVE been getting replies from support via my account but they are addressing irrelevant issues I haven't raised or simply not reading my query thoroughly and not answering my questions or all three.
I want to know how on earth I can do a transaction for one site, then get a track for another site that was supposedly taken off of Quidco 8 months previous??
Absolutely bonkers.